Silka Tsuen Wan, Hong Kong

It was clean and nice at the front desk and stuff

very good nice hotel with free shuttle service to subway station. Specially thanks to Milo and Raymond, they assisted a lot during our stay

The cleaning team was friendly helpful.

We love this hotel so much because the staff very nice ,Kate Queenie and Roger.
they answered our questions patiently.The hotel is very and clean.We will visit soon

Wilson is very Helpful
FAMILY ROOM IS CLEAN AND BIG
ROGER YEN AND KATE PROVIDE GOOD SERVICE FOR US
HOTEL IS VALUE FOR MONEY

We strongly recommend Silka tsuen wan hotel.The receptionist Kate Roger and Yen are very nice and friendly.The room is very quiet and tidy.this is suitable for family

good, and accommodating staff

first time in this hotel and its nice ambiance, smells nice, elegant reception and everything organized

The hotel was clean,comfortable,and .The staff were very help ful and welcoming.Would definitely stay here again!

We admire the front desk staff so much.They are so patient to greet us and reply our questions of travelling,especially Kate, she is so sweet

Kate Raymond and Queenie are polite.The room is big and tidy.The breakfast is very delicious.The hotel is value for money

It was wonderful amazing very kind staff

Staff

My review for this hotel is mixed. The hotel has excellent concierge and shuttle bus drivers but the front desk was disappointing.

Due to early flight arrival, we arrived at the hotel at 1:30 pm. We enquired if we could check in a bit early, if not, we would go to lunch. The front desk staff said yes and the room would be ready soon. After waiting for 20 minutes, we checked with her if the room was ready. She said no. If we knew the room was, in fact, not going to be ready soon, we would go to lunch first.

We came back from lunch at 2:45 pm and were told by the same staff that the room was still unavailable. Isn't the normal check-in time 2:00 PM? We waited for another 15 minutes to check again and still to no avail.

After a while longer, we checked again and she finally said yes (rudely). Knowing that the hotel guests have been waiting for so many intervals of time since 1:30 PM, why didn’t she notify us as soon as the room was ready?

Unfortunately, the AC in our suite room was broken, and maintenance staff could not fix it. We had to change rooms. There was further waiting for the replacement room to become available. We were exhausted from the extensive waiting and dealing with the front desk, moving our luggage back to the hotel lobby and concierge, and then to the new room.

In the evening, we found the hot water in our replacement room's bathroom was barely hot. We learned from housekeeping that there is only one suite room on each floor. In other words, it seemed 2 out of 15 (or fewer) suites in the hotel were not fit for accommodation. We were too tired to try another room, so we tolerated the barely hot water for a few days.

On top of this, the front desk was mostly unhelpful. They did not attempt to solve any issues directly or answer any enquires in detail, and only said they would send housekeeping to our room.

For example, when we enquired about laundry service, other than asking us to pay a $500 deposit, they failed to provide any further information, including the pricing. We later found out from housekeeping that there was a laundry form to fill out.

Overall, our poor experience with front desk service may deter us from considering the hotel for future stays.

Fantastic accommodation. Clean room, nice service and convenient location. A pleasant stay overall. Will choose it next time. Roget and Knie provided excellent service

Nil

It was great, the hotel looks good and the staffs are friendly

10/100 very accomodation good

highly recommended, the silka hotels is beautiful and clean and the staffs is verry accomodating and helpful