Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Central, walkable location
Good breakfast (many reports)
Comfortable, large beds
Reception allowed early check-in
Staff assisted with local needs (ordering delivery)
Staff speak French
Cons:
Some rooms reported damp/musty smell and mold
Hotel slightly dated
Uphill walk to reach hotel
Minibar empty / not restocked
Noise from hallway / thin walls (reported)
Inconsistent breakfast service (empty trays, limited drinks)
Hidden 3% credit card fee

Categories

Cleanliness
6
Mixed reports: several guests found rooms clean, but at least one guest reported the room was damp, musty and showed signs of mold.
Service
10
Consistently praised: staff described as professional, very helpful, friendly receptionists, allowed early check-in and assisted guests (including help ordering delivery and French-speaking staff).
Location
10
Very good central location and within walking distance of the centre; sits on a quieter side of town. Some mention an uphill walk to reach the hotel.
Room Quality
7
Generally comfortable rooms with large beds and provided bathrobes, but there are reports of humidity issues and poor room condition (dampness, mold) in at least one stay.
Amenities
8
Breakfast service and provided items (e.g., bathrobes) are positives; however, minibar issues were reported (empty and not restocked).
Value for Money
6.5
Concerns about hidden charges (3% credit card fee) and at least one guest felt the property did not match a 4-star expectation.
Food and Beverage
8.5
Mixed but leaning positive: several guests praised the breakfast (varied and good), though one review described poor replenishment, limited drink options and instant coffee.
Overall Experience
9.6
Overall impressions are largely positive with guests willing to return and recommend, driven strongly by staff and location, despite isolated but significant negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:37

Property Description

Luxurious Accommodations
Freesia Hotel in Sa Pa offers comfortable rooms with air conditioning, cable flat-screen TV, minibar, and en suite bathrooms. Enjoy complimentary toiletries, bathrobes, and slippers for a relaxing stay.

Fantastic Amenities
Relax in the indoor pool, work out at the fitness centre, or take a stroll in the garden. Indulge in delicious meals at the on-site restaurant and stay connected with free WiFi throughout the hotel.

Exceptional Services
Benefit from a 24-hour desk for tour arrangements and airport transfers. The multilingual staff provides luggage storage, currency exchange, and concierge services. Plus, take advantage of bike hire, car rental, and proximity to Sa Pa's attractions.

Book your stay at Freesia Hotel for a memorable experience in Sa Pa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 7
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 9.6
O
Ouhella • family_with_children • ch
6
2026-08-20 • via Nuitee
O
Ouhella • family_with_children • ch
8
2026-08-20 • via Nuitee
J
jordan • solo_traveller • fr
7
Cons:

L'hôtel est un peu vétuste

2026-07-16 • via Nuitee
D
darshan • family_with_children • in
10
2026-07-03 • via Nuitee
A
AMALSHAH • solo_traveller • in
10
2026-06-03 • via Nuitee
J
Johanne Pedersen • solo_traveller • no
7
2026-05-14 • via Nuitee
C
Christopher • solo_traveller • mt
8
2026-05-05 • via Nuitee
D
Dennis • solo_traveller • nl
8
Top, op loopafstand van het centrum
Pros:

Het personeel is erg professioneel. erg hulpvaardig en in voor een gesprekje. Gezellige en lieve dames van de receptie.

2026-05-05 • via Nuitee
L
Luciléia • couple • pt
8
2026-04-22 • via Nuitee
D
Duyen • family_with_children • vn
8
2026-03-30 • via Nuitee
P
patrick • family_with_children • th
9
Pros:

L'emplacement dans la ville le petit déjeuner et le personnel très gentil et qui parle même français

2026-03-28 • via Nuitee
C
concetta • family_with_children • it
10
Pros:

La ragazza alla reception è stata carina,ci ha anche consentito di anticipare la colazione il giorno della partenza.ci ha anche aiutate a ordinare un delivery per la cena.
Colazione eccellente,di tutto e di più .
La nostra stanza per tre persone aveva 2 letti comodi e giganti e tutto l'occorrente per il soggiorno,anche gli accappatoi,☺️
Ci tornerei e lo consiglio

Cons:

Niente

2026-03-24 • via Nuitee
C
Callum • family_with_children • gb
9
2026-03-22 • via Nuitee
R
Reynaldo • family_with_children • vn
8
Comfortable and pleasant stay overall
Pros:

The room was clean and comfortable and the breakfast was good. The only thing I did not like was the uphill walk to get to the hotel but I will certainly stay there again next time.

Cons:

They can change the breakfast menu more often so it don't get boring.

2026-03-19 • via Nuitee
A
Anna • couple • de
4
⭐⭐ Disappointing – Definitely not a 4-star experience
Pros:

I cannot recommend the Sapa Freesia Hotel. While it claims to be a 4-star hotel, the actual experience felt more like a 2-star property.
The Pros:
• Location: Situated on a quieter side of Sapa, but the center is still easily reachable on foot.
• Early Check-in: We were allowed to check into our room early without any extra charges.

Cons:

The Cons:
• Room Quality: The room was damp, smelled musty, and showed visible signs of mold. Additionally, the minibar was empty upon arrival and never stocked.
• Noise Levels: The walls are paper-thin; you can hear everything from the hallway. There were many large tour groups during our stay who showed no consideration for other guests' peace.
• Breakfast: Very poor for a hotel of this class. Trays were often empty and not refilled, and juices were constantly unavailable. They only served instant coffee from sachets. The only decent part was the daily Pho.
• Hidden Fees: Be aware that they charge an extra 3% for credit card payments, but these costs are not listed on the final receipt.

2026-03-13 • via Nuitee
S
Sanghai • extended_group • in
10
2026-03-12 • via Nuitee
H
Hussain • family_with_children • mv
8
Good Stay
Pros:

Staffa are very Kind. Especially Anna.

2026-01-17 • via Nuitee
A
anais • family_with_children • fr
6
2026-01-08 • via Nuitee
W
wioletta • couple • pl
10
Pros:

The stuff was great, friendly and helpfull, big room, close to the center, very quiet. We highly recommand this hotel. Greetings

2025-12-17 • via Nuitee
K
Katharina • solo_traveller • de
8
Pros:

Staff was friendly
Quiet location
We could join a tour in the morning at 8 am spontaneously after talking to the reception just 15 minutes before the tour started
Laundry service was fast and good

Cons:

The furnishings are a bit outdated
Breakfast was OK

2025-11-28 • via Nuitee