Ortea Palace Hotel, Sicily, Autograph Collection

Great location. High ceilings. Multiple bathrooms

Location and comfort

A truly beautiful hotel, perfectly situated in Ortigia. The imposing architecture of what was originally a post office is stunning and Ortea Palace has magnificent presence in this ancient town as a result.

Once inside, the welcome is warm, friendly and professional. Our check-in was made to feel personal and the team member who checked us in, showed us to our room.

Our sea view, duplex suite was magnificent. It was spacious, well designed and immaculate, with all the amenities you could possibly need.

Breakfast was a combination of a beautifully presented buffet, with additional al-a carte items on offer.
The staff team could not have been more welcoming, attentive , professional and kind. They absolutely cared about our experience. Something the restaurant Manageress said to me when I asked for some fresh milk for tea in our room “You’re at home … Of course I can bring you fresh milk”. That response captures the culture of the people at Ortea Palace.

We used the spa 3 times during our week long stay and found it to be a relaxing space with a good size pool, jacuzzi, steam room and sauna. The staff here are also welcoming and obliging.

We travel frequently worldwide and no 5 star hotel we have stayed in has quite matched Ortea Palace. The hotel is stunningly beautiful inside and out and so are the people.

Une chambre incroyable avec une vue exceptionnelle, merci encore et encore pour le surclassement. Lit très confortable qui permet de se reposer. L’accueil est impeccable, une mention toute particulière pour Federica qui a été d’une rare prévenance. Petit déjeuner incroyable.
Nous avons très largement profité de la piscine ainsi que de la social room.
Cet établissement est notre préféré, nous le recommandons les yeux fermés et nous reviendrons encore et encore. Bravo

It’s was a very nice facility and the location was good

Situació

Well placed, easy car parking in front, good breakfast

The location was perfect.
The views were magnificent from the higher floors.
The staff were so friendly

Beautiful hotel and great location. Unfortunately the ac units in all the rooms of the hotel are insufficient to cool the room. You will be hot at night trying to sleep. Also the lobby ac is out so not even breakfast is comfortable.

Location, room, breakfast

This was honestly one of those stays that just sticks with you,from the moment we arrived everything felt easy, relaxed, and genuinely welcoming. The hotel itself is stunning , a former post office that’s been beautifully restored, with so many original features still intact,high ceilings, grand spaces, but still very comfortable and not overdone.
We were lucky enough (Titanium status definitely helped here) to be upgraded to a duplex suite with a sea view – and it really made the stay feel special. Waking up to that view each morning was something else.
At check-in, Caterina looked after us,she was incredibly warm and friendly, took the time to explain the town, gave a few recommendations, and just made us feel at home straight away, not rushed, not scripted, just genuinely nice.
Location-wise, you couldn’t ask for better, right in Ortigia, and everything is within walking distance – restaurants, little streets, the waterfront – all just a short stroll away.

Breakfast each morning was a highlight – a mix of buffet and à la carte – fresh pastries, great coffee, and plenty of choice without it feeling overwhelming. You could take your time with it.

We also had dinner one evening in the main restaurant – and it ended up being one of our favourite meals of the trip. Francesco, who looked after us, was excellent – really knowledgeable about the wine, very personable, and what stood out was how he remembered and greeted us by name every time we crossed paths afterwards – a small thing, but it makes a difference.

Across the board, the staff were fantastic, friendly, attentive, but never overbearing, just a really nice balance.

All in all, probably the top hotel on the island, and somewhere we’d happily return to.

I still dream of our beautiful, well-appointed suite with huge balcony overlooking the sea, boats and stunning Ortigia. The hotel is top-notch---5 star quality, fabulous staff, lovely amenities, plus a scrumptious and extensive breakfast in the grand lobby. We loved every minute of our five nights. It's in a great location, steps away from the market, the bridges to Siracusa mainland, and so many amazing restaurants. Counting the days until we return!

Tres proche du lieu de tourisme de Syracuza

La posizione

We chose the hotel because of its location and it is the perfect place to explore Ortigia and Siracusa
Wonderful ambience with a stunning ground floor area
The buffet breakfast was excellent with literally every taste catered for
Marriott should be extremely proud of the exceptional level of service
Without exception all staff were charming, well skilled and could not do enough to ensure we were well looked after.
Having spent my career in hospitality, I can truly say from reception to housekeeping, porters to wait staff we were thoroughly impressed
Siracusa is a fabulous place to holiday with Ortea Palace the jewel in the crown!

Our stay did not start out well, but it did improve. At check-in we were upgraded due to my Platinum status with Marriott to one of their duplex suites. On paper, they seemed nice, but the layout was very awkward and made it hard to figure out where to put your things. In addition, the shower was filthy. Lastly, we noticed the room was very warm and were told the AC was broken and they were “working on it.” It never came on during our 3 night stay…

Here’s where things improved- I asked Silva at the front desk if there were any other rooms all on one level. She was very kind and gave us an additional upgrade to a larger corner suite with a wraparound balcony with sliding doors on both sides. Honestly, if it weren’t for that room change we might have left early for a place with functioning AC. I imagine the guests in rooms without a balcony were roasting! We ended up loving the breeze with the doors open at night and it actually enabled us to sleep well.

A few other pros: great in-room amenities. They thought of every toiletry you could need and had lovely lotions. Housekeeping also did a great job. Lastly, every staff member we encountered was very friendly and helpful. The hotel is in a great location.

A couple other cons to keep in mind: the bar and dining area is very subdued and a little stuffy. We have stayed at many 5* hotels that manage to be upscale, while still being a comfortable place to relax and have a drink at the end of the day. Ortea didn’t quite manage that, despite the friendly bartender. You also had to make a reservation to use the indoor pool and saunas. We tried it once and didn’t go back because who wants to make an appointment for a 30 minute dip?

Overall a beautiful hotel with a few misses that others may not care about. Ortigia in general is a stunning place and I’m glad we visited.