Hoi An Canal House Riverside By Haviland

Hotels
9.2 (482 reviews)
30 Nguyen Du, Cam Pho Ward, Hoi An , Hoi An , vn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
8.52
Significant issues with hygiene and maintenance noted, including mold and dirty furnishings.
Service
10
Reception and staff were responsive and helpful, making accommodations during a difficult situation.
Location
10
Location was convenient and close to attractions.
Room Quality
7.02
Room conditions were poor, with significant mold and discomfort due to cleanliness issues.
Amenities
9.52
Limited amenities mentioned; the pool was drained.
Value for Money
9.52
Issues with quality may not justify the cost despite initial good value perception.
Food and Beverage
10
Not mentioned, presumed standard quality for this hotel tier.
Overall Experience
9.02
Overall experience hampered by significant cleanliness issues despite service efforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:17

Property Description

Riverside Luxury at Hoi An Canal House

Scenic Views and Modern Comforts
Enjoy stunning pool, city, or river views from your air-conditioned room equipped with a flat-screen TV. Relax in your private bathroom with complimentary toiletries and slippers for ultimate comfort.

Convenient Amenities
Take advantage of the outdoor swimming pool, free Wi-Fi, business center, and 24-hour reception. Need travel tips? The tour desk staff are ready to assist you in exploring the vibrant surroundings.

Explore Hoi An's Treasures
Located near the Japanese Covered Bridge, Assembly Hall of the Cantonese Chinese Congregation, and Hoi An Historical Museum, our hotel offers easy access to the city's cultural gems.

Book now to experience a perfect blend of luxury and convenience at Hoi An Canal House.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for VND 150,000 per person per night when using an existing bed.
    People no matter the age stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 482 reviews
Cleanliness: 8.52
Service: 10
Location: 10
Room Quality: 7.02
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 10
Overall Experience: 9.02
V
Văn tùng • solo_traveller • vn
10
Good
2026-07-04 • via Nuitee
M
Mai • solo_traveller • vn
8
2026-07-04 • via Nuitee
B
Bui • solo_traveller • vn
8
2026-07-01 • via Nuitee
:
:Irene. • solo_traveller • de
8
2026-06-30 • via Nuitee
A
Andrea • solo_traveller • se
6
2026-06-29 • via Nuitee
V
Valentine • solo_traveller • fr
6
Pros:

Dortoir ok. Bon emplacement.

Cons:

Le check-in en ligne est impersonnel et non-fonctionnel. La salle de bain est répugnante.

2026-06-27 • via Nuitee
J
Josh • couple • au
5
Great dorms and comfy beds and staff. New bathrooms and it would be perfect for the price.
Pros:

Great location. Comfy beds and nice dorm room. Modern. Well air conditioned . Towels provided and friendly helpful staff. Renter scooter through them
Nice outside sitting area. Good storage locker

Cons:

Only 1 male and 1 female bathroom. So everyone shares the one shower and toilet. Can wait awhile. Quite dirty. No soaps.

Pool didn’t look clean and was quite off putting to go in.

2026-06-25 • via Nuitee
N
Nguyễn Quý Tuấn • solo_traveller • vn
8
2026-06-21 • via Nuitee
M
Min • solo_traveller • kr
10
Pros:

Goodddd

2026-06-19 • via Nuitee
M
Minh • solo_traveller • vn
10
Pros:

Nhân viên ở đây rất thân thiện và nhiệt tình

2026-06-18 • via Nuitee
M
Minh Thu • solo_traveller • vn
10
Pros:

Phòng sạch, nhân viên hỗ trợ nhiệt tình, 10 điểm.

2026-06-18 • via Nuitee
J
Jonass • solo_traveller • us
10
Pros:

It's great here. I love this place and would definitely come back

2026-06-18 • via Nuitee
I
Isabelle • solo_traveller • at
9
2026-06-18 • via Nuitee
L
Leslie • extended_group • vn
3
Cons:

Quầy lễ tân không có nhân viên tiếp đón khi đến nhận phòng, khách phải chờ gần 10 phút mới có nhân viên tiếp nhận,
nhưng đó cũng không phải là nhân viên lễ tân, mà chỉ là một chú tạp vụ dọn vệ sinh kiêm luôn công việc tiếp nhận khách.

Khuôn viên bên ngoài không có mái che để khách đậu xe, trời mưa to làm ướt nón bảo hiểm của khách.
Khu vực hồ bơi nước không trong xanh như hình chụp đăng trên trang web

Phòng nghỉ nơi cư trú không được sạch sẽ, quá cũ, tường và trần nhà bị thấm nước, ẩm mốc, tạo ra mùi khó chịu.
Trong phòng không hỗ trợ thiết bị máy sấy tóc, không đầy đủ tiện nghi, khi tắm gội xong thì khách phải tự liên hệ lễ tân mới lấy được máy sấy.

Máy lạnh điều hòa không hoạt động bình thường, cách gió mát không tự động bật lên, phải sử dụng vật khác thay thế để hỗ trợ mới bật cánh lên để tạo độ mát và lạnh trong phòng.

2026-06-15 • via Nuitee
A
Arjun • solo_traveller • in
10
Pros:

Very Good

2026-06-12 • via Nuitee
B
Bảo • solo_traveller • vn
10
Pros:

Tất cả đều rất tốt, 10 điểm

2026-06-12 • via Nuitee
T
Titouan • solo_traveller • fr
10
2026-06-08 • via Nuitee
:
:Irene. • solo_traveller • de
8
2026-06-05 • via Nuitee
N
Nhật • solo_traveller • vn
10
Pros:

khách sạn có không gian đẹp, sạch sẽ và yên tĩnh. Vị trí thuận tiện để tham quan phố cổ, nhân viên thân thiện và hỗ trợ nhiệt tình.

2026-06-05 • via Nuitee
S
Suri • solo_traveller • vn
10
Pros:

Không gian đẹp, phục vụ tốt, vị trí thuận lợi. Nhân viên thân thiện và nhiệt tình.

2026-06-05 • via Nuitee