Thistle Express London Luton

Hotels
Thistle Express
The Mall , Luton , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Bar
Golf course
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfy beds
Cons:
Cleanliness could be improved
Value for money disappointing

Categories

Cleanliness
7.08
Cleanliness was just average; rooms felt a bit tired and lacked freshness.
Service
9.05
Staff was outstanding, making the stay much more enjoyable.
Location
8.59
Great location, close to key spots and convenient for exploring.
Room Quality
7.54
Rooms were basic and did not match expectations based on photos.
Amenities
8.07
Standard amenities; basic room lacked some facilities but had communal options available.
Value for Money
7.53
Disappointing value for the price paid; expected more comfort and better room standards.
Food and Beverage
8.08
Breakfast was good, though some items could be improved.
Overall Experience
8.05
Overall experience was positive, but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:02

Property Description

Prime Location
Located just a stone's throw away from St George Square and a short walk from Luton Rail Station, Thistle Express Luton offers convenience and accessibility to all travelers.

Cozy and Comfortable Rooms
Experience a restful night's sleep on our luxurious Hypnos bed and enjoy entertainment on a smart TV. Our rooms are equipped with all the amenities you need for a comfortable stay.

Local Attractions and Amenities
Explore the vibrant city center of Luton with its cinema, shops, and restaurants just a few minutes away. Take advantage of the complimentary breakfast and unlimited tea & coffee in our spacious lobby.

Book your stay at Thistle Express Luton now for a memorable and convenient experience.

Important information:

Parking is available for an additional fee at nearby The Mall Central Car Park. Please reach out to the property to get further information.

Please note that this property does not accept cash payments.

When booking 9 rooms or more, different policies and additional supplements may apply.

Please note that the credit card used to make the reservation is required at check-in.

For advance purchase rates, the card used to make the booking must be presented upon arrival along with the appropriate ID.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises

Please note the name on the card used to secure the reservation must match the name of the guest.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Location

Guest Reviews

Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.05
A
Ali Hasnain solo_traveller gb
9
2026-08-15 via Nuitee
M
Manuel couple es
6
Hotel bueno pero no volvería por la inseguridad. Da mucho miedo la ciudad.
Pros:

Estaba muy bien, hubiese estado bien que tuviese aire acondicionado porque hacía mucha calor.

Cons:

Luton en sí y la ubicación. Para llegar al hotel tienes que llegar por una rampa o por unas escaleras. Una ciudad súper insegura sientes que te van a robar o increpar en cualquier momento. Fuimos a cenar a 1 minuto andando sin saber cómo era la ciudad y tuvimos que volver en Uber. La inseguridad se palpa en el ambiente, da mucho miedo.

2026-08-15 via Nuitee
M
Mohammadali couple gb
1
2026-08-15 via Nuitee
M
Marina couple gb
9
2026-08-15 via Nuitee
E
ELISABETE solo_traveller es
10
Pros:

Muy bien. Personal muy amable, la habitaciones limpias y el desayuno muy bueno

2026-08-15 via Nuitee
M
Marius solo_traveller ro
10
2026-08-15 via Nuitee
K
Kirandeep couple gb
1
2026-08-14 via Nuitee
C
Charmaine couple gb
4
It was comfortable for one night
Pros:

the room was clean and bathroom a good size

Cons:

There was no facility for making a cup of tea in the room and my pillow case had some kind of gum on it. I took it to reception and asked for a replacement. The SAME pillowcase was brought to the room. When I complained about this two replacement pillowcases where given to me.
Hot drinks were available from the reception area. I understand that tea making facilities are available in some rooms which cost more

2026-08-14 via Nuitee
K
Katalin extended_group hu
6
Pros:

Gyalogosan nem ideális megközelíteni, olcsó szállás a Luton közelében , kedves személyzettel .

2026-08-14 via Nuitee
R
Rodica solo_traveller ro
8
2026-08-14 via Nuitee
R
Rita extended_group hu
5
2026-08-13 via Nuitee
A
Abbie solo_traveller gb
8
Very comfortable and value for money
Pros:

Great breakfast selection. Comfy bed. Very clean room and overall hotel.

Cons:

Everything was great. Maybe a spare pillow?

2026-08-13 via Nuitee
K
Kolbrún couple is
7
2026-08-13 via Nuitee
A
Angelacamp solo_traveller br
10
Era tudo o que eu precisava 😃
Pros:

Funcionários bem atenciosos.
Amei as toalhas 😍 são maravilhosas, a cama é bem confortável.
A localização é bem boa .
Fora do hotel é que tem umas coisas feias . Mas o hotel não tem culpa .
Agradeço toda a equipe do Hotel que nos acolheu com carinho.

Cons:

Nada

2026-08-13 via Nuitee
J
Jere solo_traveller hu
4
2026-08-12 via Nuitee
B
BERNICE solo_traveller nl
4
2026-08-12 via Nuitee
A
Adrian couple es
3
Stayed before so I should have learned from the first time, never again.!
Pros:

Location

Cons:

Breakfast is the worse I have witnessed. I’ve complained about breakfast before and still it’s the same poor quality.

2026-08-12 via Nuitee
A
AKHIL AJAYAKUMAR solo_traveller gb
10
2026-08-12 via Nuitee
S
Sheri solo_traveller bb
7
2026-08-12 via Nuitee
R
roger solo_traveller gb
8
2026-08-12 via Nuitee