Hotel The Celestine Ginza

Hotels
•
THE CELESTINE HOTELS
9 (1137 reviews)
Chuo-ku, Ginza 8-4-22 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Room size
Limited breakfast options

Categories

Cleanliness
8.59
The hotel was clean and well-maintained.
Service
10
Staff were incredible, went above and beyond.
Location
9.56
Great location for shopping and transport.
Room Quality
8.6
Rooms are somewhat small but comfortable.
Amenities
9.05
Standard amenities for a hotel of this tier.
Value for Money
8.58
A little pricey, especially for the room size.
Food and Beverage
8.04
Breakfast options were repetitive for the duration of stay.
Overall Experience
9.59
Most reviews reflected a noteworthy and satisfying stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:27

Property Description

Luxurious Accommodation
Hotel The Celestine Ginza, located in the heart of Tokyo, offers elegant and comfortable rooms equipped with modern amenities such as flat-screen TVs and minibars. The en suite bathrooms feature luxurious bathrobes and free toiletries, ensuring a relaxing stay for every guest.

Convenient Location
Situated just a short walk from Shinbashi Station, guests have easy access to Tokyo's major attractions and transportation hubs. The hotel's proximity to Ginza Station and Hibiya Park makes it an ideal choice for travelers interested in shopping, dining, and exploring the city.

Exceptional Services
With a 24-hour front desk, concierge service, and on-site restaurant, Hotel The Celestine Ginza goes above and beyond to cater to the needs of its guests. Whether you're looking for a relaxing massage, assistance with laundry, or a delicious meal, this hotel has you covered.

Book your stay at Hotel The Celestine Ginza now for a memorable and luxurious experience in Tokyo!

Important information:

Please note that construction work will be carried out from November 1, 2025, to June 30, 2027, as follows:
-Weekdays: from 02:00​ to 07:00​.
-Saturdays, Sundays, and holidays: from 22:00 to 06:00 the next day.

Please note that construction work of the adjacent building will be carried out from November 3, 2023, to February 29, 2028, from 08:00 to 18:00.

Guests may experience some noise or light disturbances.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1137 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
M
Manfredi Antonino • couple • it
10
2026-07-03 • via Nuitee
T
Tokiko • couple • au
10
2026-07-02 • via Nuitee
I
Imad • solo_traveller • ae
8
2026-07-02 • via Nuitee
A
andrea antonio • couple • es
8
Pros:

Ubicación muy buena en Ginza

Cons:

No hay espacios comunes, el desayuno es demasiado caro

2026-07-01 • via Nuitee
B
Bruno • solo_traveller • br
8
2026-06-30 • via Nuitee
C
Cristina • solo_traveller • es
10
2026-06-30 • via Nuitee
J
jean jacques • couple • fr
9
Séjour confortable et agréable
Pros:

Hôtel très bien situé ! Proche de la gare et métro et des rues du quartier commercial de Ginza !

2026-06-28 • via Nuitee
A
Alma • couple • au
10
2026-06-28 • via Nuitee
G
Gihe • couple • de
10
2026-06-28 • via Nuitee
F
Frederic • couple • jp
8
Great place
Pros:

Great location, clean and nice staffs

Cons:

Very cold air conditioning, temperature could not be raised despite all our attempts on AirPad like command.

2026-06-28 • via Nuitee
H
hashimoto • solo_traveller • jp
7
2026-06-27 • via Nuitee
T
Timothy • solo_traveller • au
6
Expectations not met
Pros:

The hotel staff were amazing with their customer service, politeness and courtesy. Unfortunately, this was the only thing I liked about the hotel.

Cons:

I did not feel as if this hotel merits five stars, when compared to others in this category in Japan. The room I had (901) was a bit tired, with marked walls, torn chair upholstery. It lacked features, fittings and overall elegance commensurate with a five star standard. The breakfast, albeit for the ¥4,000 paid, was poor value compared to the wide-ranging buffet present at other hotels, albeit for a cheaper price.

2026-06-27 • via Nuitee
V
Veronica • solo_traveller • br
10
Pros:

Localizacao, conforto, atendimento.

2026-06-27 • via Nuitee
C
Claudia • couple • de
8
Pros:

Zentrale Lage nahe U-Bahn und Restaurants, dennoch ruhig und komplett abzudunkeln.

Sehr freundliches Personal.

Cons:

Zimmer relativ klein, für ein paar Tage ok, aber mit viel Gepäck wird es eng.

2026-06-25 • via Nuitee
C
CHENG • solo_traveller • cn
10
Pros:

服务、早餐、住宿舒适度

Cons:

厕所通风扇的声音较大且关不掉，只能通过关闭浴室门和厕所门缓解

2026-06-24 • via Nuitee
D
Dapppa • Family • Kolkata (Calcutta), Kolkata District, West Bengal
8
Top notch
Pros:

An excellent hotel located in Ginza - a great area to be in - full of shops, bars, restaurants and the like. If staying in Ginza you don’t really need to leave the area for great food, great cocktails, and amazing shopping.
Coming to the hotel itself, a small(ish) reception which is a little underwhelming, but overall it really is excellent and extremely functional (like everything in Japan). The rooms, we booked the Deluxe rooms which are slightly larger and I would highly recommend paying the extra for this category. Room was very well equipped with everything you need including various charging sockets which is a huge boon for foreign tourists. Very comfortable bed, linen, excellent bathroom, spectacular toiletries, overall perfect for business or holidays. Excellent WiFi as well.
I would like to point out the rooftop bar - has amazing views, great snacks, and amazing cocktails - would highly recommend a visit.
The only cons of this hotel - no gym, no pool, views from the room are…well nothing to view just another building.
To sum up, a lovely quaint hotel which I wouldn’t hesitate to book again when coming to Tokyo.

2026-06-22 • via Tripadvisor
J
Jill • couple • de
10
Empfehlung
Pros:

Große Empfehlung! Super Lage, nah an der Bahn und Ginza City. Zu Fuß kann man sehr viel erreichen. Schöne Einrichtung und extrem sauber. Personal sehr freundlich - Sie haben uns immer helfen. Die Bar im obersten Stock mit einem wirklich schönem Blick, nettem Personal & sehr gutem Essen.

Cons:

/

2026-06-22 • via Nuitee
하영 • extended_group • kr
8
2026-06-22 • via Nuitee
S
smilingglobetrotter • Couples • London, England
10
Excellent, well equipped, clean hotel in a great location.
Pros:

When we were looking to book a Tokyo hotel, we debated about the Celestine due to a couple of negative reviews on here, and after staying here, we simply cannot understand them. The hotel is in a fantastic location in Ginza, close to a number of underground/subway/train stations. The room was a very good size by Tokyo standards, incredibly clean and equipped with absolutely everything we needed. We couldn't fault this hotel for anything (especially compared to other places we stayed when we couldn't book in here on the way back). Truly a little gem in Ginza which we would highly recommend to anyone.

2026-06-21 • via Tripadvisor
• solo_traveller • hk
9
Keep it up. Thank you
Pros:

Lobby aroma and flowers, Professional staff, Netflex, you tube, tidy and neat, not selling in Room, bath and shower, mattress and pillow suits me, large windows

Cons:

The cushion are dirty with disgusting mark (those green one on the bed)

2026-06-21 • via Nuitee