Staybridge Suites Madison - Fitchburg by IHG

Hotels
•
IHG
9 (152 reviews)
2916 Hardrock Road, Madison, Wisconsin, 53719 , Madison , US
+1 608-616-5664

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Gift shops or newsstand
Conference space
Fireplace in lobby
Hiking/biking trails nearby
Television in common areas
Free breakfast
Free newspapers in lobby
Smoke-free property
Grocery/convenience store
See all facilities

Review Highlights

Pros:
Very clean and well-kept rooms
Great, varied hot breakfast
Spacious rooms / full kitchens
Comfortable beds
Pet-friendly
Good, convenient location
Cons:
Pool closed and some amenities not maintained (fireplace, hot tub missing)
Inconsistent service: grumpy front desk and at least one report of very poor management interaction
Housekeeping inconsistencies on longer stays (missing towels/soap/tissues)
Minor maintenance issues (ironing board screw, missing utensils)

Categories

Cleanliness
9.5
Multiple reviews repeatedly describe the rooms and property as very clean, fresh-smelling rooms and 'well kept' suites.
Service
8.5
Mixed: several guests praise friendly staff and helpful cleaning staff, but multiple mentions of a grumpy front desk and one strong report of 'horrible customer service' and difficult management.
Location
9
Positive mentions of a safe, quiet area close to ALDI, HyVee, Target and restaurants; good neighborhood for dog walks.
Room Quality
9.5
Rooms described as large, spacious suites (some with full kitchens), comfortable beds and separate rooms; minor maintenance issues noted (ironing board screw, missing utensils/tissues).
Amenities
8.5
Breakfast and evening snacks well-regarded and property is pet-friendly, but guests report the pool was closed, a non-working patio fireplace, missing hot tub and some inconsistent upkeep.
Value for Money
9
Free breakfast, spacious suites and generally repeat guests indicate strong perceived value, though isolated customer-service issues may reduce perceived value for some.
Food and Beverage
9
Many reviews praise the hot breakfast with varied options (not just pastries) and evening snacks, consistently noted as a positive feature.
Overall Experience
9
Mostly very positive experiences and repeat stays, with occasional notable negatives around service and maintenance that temper the otherwise strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Amenities
Enjoy the upscale features of our hotel, which include an indoor pool, a 24-hour fitness center, and complimentary high-speed internet access.

Delicious Dining Options
Savor a variety of culinary delights at our snack bar/deli, and socialize with fellow guests at our complimentary receptions. Start your day right with a delicious buffet breakfast served each morning.

Convenient Location
Situated in a prime shopping district, our hotel is just a short drive away from popular attractions like the University of Wisconsin-Madison and Camp Randall Stadium. Plus, take advantage of our free self-parking during your stay.

Don't miss the chance to experience all these incredible amenities - book your stay at Staybridge Suites Madison - Fitchburg now!

Important information:

  • Pool access available from 5 AM to 10 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 68

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9
Based on 152 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9
Room Quality: 9.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
B
Brian
10
Pros:

Great

2025-10-13 • via Nuitee
G
George • friends
10
Pros:

Clean and crisp decent breakfast

2025-10-04 • via Nuitee
S
Sarah
10
Pros:

Lots of hot breakfast options! Not just carb heavy pastries.

2025-09-20 • via Nuitee
G
Geneve
10
Pros:

Clean, convenient, and pet-friendly!

2025-09-14 • via Nuitee
J
James
10
Pros:

Big rooms with full kitchen!

2025-09-08 • via Nuitee
D
Dawn
10
Concert overnight stay
Pros:

It was just an overnight stay with my daughter. We were up in Madison to see Ty Myers at the Sylvee. The hotel was very clean. The man that checked us in greeted us with a smile and was very friendly. The room smelled fresh and clean. The bed was very comfortable. They do offer breakfast and we did take advantage of that. They had very good options. I would definitely stay again.

2025-09-07 • via Nuitee
S
Steven • family
10
Pros:

Nice, clean room in safe quiet area. Great breakfast

2025-09-07 • via Nuitee
T
Todd
10
Pros:

Friendly staff and nice rooms!

2025-09-05 • via Nuitee
B
Ben • family
8
Pros:

We have stayed here twice now and will do so again! This trip was a little different - we were there 3 full days (with big spans of time out of the room) and no one came to bring us towels or soap. We ran out of towels and hand soap and because there wasn't a place to hang towels (last time there were hooks in the bathroom and a ring for the hand towel) the towels ended up wet on the counter and feeling dirty. So that was a bummer. But overall we really like staying here and appreciate the free breakfast and the overall cleanliness of the suites! We will be back :)

2025-08-13 • via Nuitee
T
Tim • family
6
Pros:

The pool was closed which was really disappointing for my kids. The gas fireplace features on the patio did not work. This seems like it was a nice hotel when it was built (which doesn't seem that long ago), but we got the impression that they aren't maintaining it like they should which is unfortunate since the hotel has a lot of potential.

2025-08-13 • via Nuitee
L
Lauren • family
10
Pros:

Very clean and well kept property.

2025-08-11 • via Nuitee
M
Monty • family
10
Pros:

Very clean and well kept.

2025-08-11 • via Nuitee
E
Evan • partner
10
Pros:

Well keep. Rooms were excellent

2025-07-27 • via Nuitee
V
Verified traveler
8
Nothing fancy, it worked out fine
Pros:

Good breakfast buffet, friendly staff, rooms were sufficient enough just a little dated.

2025-07-24 • via Nuitee
S
Sarah • family
8
Pros:

Great location near ALDI, Hyvee, Target and a few restaurants. Dog friendly and nice residential areas nearby to walk them. Safe area - relatively quiet - decent breakfast and evening snacks!

2025-07-23 • via Nuitee
A
Alicia
10
Separate Rooms are Nice!
Pros:

Stayed here with my husband and adult sons. It was very comfortable and I loved having the separate rooms. Everything was really nice. The only thing it was missing was a hot tub! The person cleaning our room must have forgotten to check the tissue box because we went without tissues for two nights. We were also missing spoons from the silverware drawer but they gave us some plastic ones.

2025-07-10 • via Nuitee
K
Kimberly
10
Concert Stay
Pros:

Best bed I’ve slept on in a while! Tons of space. Everything we needed. My only complaint was the ironing board needed the center screw replaced. If that’s the biggest complaint you know it was pretty great.

2025-07-05 • via Nuitee
J
Jennifer • family
8
Pros:

The front desk staff seemed grumpy and /or miserable. No hello or goodbye or greeting- even when eye contact was made. Felt GLOOMY or as though they were unhappy. Gave off the vibe that they hate their job -or that my question was an inconvenience.
Cleaning staff I encountered in the hallway were friendly and helpful.

2025-07-05 • via Nuitee
J
Jeffrey • family
10
Pros:

My husband and I stayed here and split a double room with my brother and sister in law for a concert. The room was so big and spacious we all had plenty of room and would 100% stay here again!

2025-06-29 • via Nuitee
K
Kim
10
Pros:

Excellent.

2025-06-19 • via Nuitee