AC Hotel by Marriott Madison Downtown

Hotels
AC Hotels by Marriott
8.9 (219 reviews)
One North Webster Street , Madison , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Professional staff
Beautiful view
Great location
Cons:
Musty bed sheets
Noise from street
Buffet service issues

Categories

Cleanliness
8.33
Most rooms were clean, but some reported issues like musty sheets.
Service
9.8
Outstanding service from staff, especially Olivia the valet.
Location
9.34
Great location near the Capitol and farmers market, perfect for events.
Room Quality
8.49
Rooms were mostly comfortable with a stunning view, but some noise complaints.
Amenities
8.82
Good amenities overall, but some areas could see improvement.
Value for Money
8.28
Mixed feedback; some felt it should be higher given the price.
Food and Beverage
8.83
Delicious restaurant with good views, but some logistics were poorly designed.
Overall Experience
9.3
Great experiences highlighted despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:28

Property Description

European Elegance Inspired Furnishings
Experience luxury and sophistication in every room with furnishings inspired by European elegance. Enjoy the comfort and style that make your stay truly memorable.

Entertainment at Your Fingertips
Relax and unwind with a SmartTV in each room, allowing you to stream your favorite shows on Netflix and other film channels. Stay entertained during your downtime and make the most of your stay.

Convenient Location
Located just minutes away from the University of Wisconsin-Madison and the State Capitol Building, AC Hotel by Marriott Madison Downtown offers easy access to the best attractions in the area. Explore the city with ease and make the most of your visit.

Book your stay at AC Hotel by Marriott Madison Downtown now for an unforgettable experience.

Important information:

A fee will be assessed for smoking in a non-smoking room.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

8.9
Based on 219 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.49
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
C
C3399KKkatiec Family
10
Amazing stay!
Pros:

My stay here for graduation weekend was so wonderful. The staff were so friendly and helpful! Everything was very clean.

2026-05-10 via Tripadvisor
J
J7498MXzachm Family
10
Amazing graduation weekend stay
Pros:

Thank you for a wonderful graduation weekend, hotel staff was amazing!

2026-05-10 via Tripadvisor
1
176lucim Family
10
Very clean and friendly staff
Pros:

Great hotel, friendly staff, very clean!

2026-05-10 via Tripadvisor
J
jimbalaya1 Couples San Antonio, Texas
10
Perfect modern minimalist
Pros:

Very friendly welcome from the front desk! The room was modern & minimalist in a good way. No heavy dresser that few people use. The bed pedestal was built inset so clumsy folks like me wouldn’t stub our toes. Great shower & bathroom. Convenient mini fridge- don’t know why all nicer hotels don’t have one. Clean. Modern. Great room & people!

2026-05-07 via Tripadvisor
J
jacksR2141XG Solo travel
10
Great
Pros:

Heather at the lobby bar made my stay!

2026-05-05 via Tripadvisor
D
D9360UBmichaeld Family
10
AC Lounge
Pros:

Heather at the AC Lounge is a great bartender! Had a great time!

2026-05-05 via Tripadvisor
A
Alshull Solo travel
10
Amazing Downtown Madison Hotel
Pros:

First off this hotel smells amazing! Its location is awesome with a view of the capital or a water view. Walking distance to so many incredible food options! Thermostat only goes down to 67 (bad for hot sleepers) but the awesome
front desk brought me a box fan and we were back in business!

2026-04-14 via Tripadvisor
J
John couple us
1
2026-04-13 via Nuitee
L
Lauren family_with_children us
10
2026-04-13 via Nuitee
M
Megan extended_group us
9
Exceeded expectations
Pros:

Valet parking was wonderful. The staff were kind.

Cons:

Nothing, it’s a great property.

2026-04-10 via Nuitee
F
furyra Friends getaway Madison, Wisconsin
10
Fun w friends
Pros:

Had a grand ole time at AC. Heather was so personable and made us feel at home. Would return!

2026-04-09 via Tripadvisor
S
Snyder family_with_children us
6
Unacceptable Privacy Violation and Mishandling of Guest Property
Cons:

We had a very frustrating experience during our stay.

Despite having a “Do Not Disturb” sign clearly displayed on both of our rooms (311 and 313), housekeeping still entered and stripped the beds. This was not only a clear invasion of privacy, but it also resulted in a personal item—AirPods that were left in the sheets—going missing.

When I reported the issue to the front desk, there was little urgency or ownership. It took speaking with three different people before anyone meaningfully engaged. I was told the manager, Renatta, would call me directly, but I never received that call. I ultimately spent over an hour at the front desk trying to get assistance while tracking the AirPods, which showed they were still in the hotel.

As I suspected, the AirPods were eventually found in the laundry—but only after I stood there waiting for someone to take action. This entire situation could have been avoided had our “Do Not Disturb” request been respected in the first place.

Additionally, our room was missing basic amenities like shampoo. After three calls and over an hour wait, it was finally delivered—causing us to be late to a family engagement.

Overall, the lack of respect for guest privacy, poor responsiveness, and lack of follow-through from management made this an extremely disappointing stay. This level of service is simply unacceptable.

2026-04-08 via Nuitee
S
samid515 Business
10
Great!
Pros:

Had an amazing experience at the lobby bar! Heather is the best! So welcoming and friendly.

2026-04-07 via Tripadvisor
B
BenC4412 Friends getaway Madison, Wisconsin
10
Lobby Bar Fun!
Pros:

Heather, at the lobby bar, provides great service and a fun atmosphere.

2026-04-07 via Tripadvisor
T
Trail64033545197 Friends getaway
10
Great
Pros:

Had a small trip to meet up with friends in Madison.
I very much enjoyed the atmosphere and accommodations.
The place and staff felt put together and professional but not so much that it would be intimidating to anyone.
The Valet staff was quick and friendly, Olivia and Tandon were enthusiastic and enjoyable.
The hotels location was exactly what I was looking for and I very much enjoyed my short stay.

2026-03-22 via Tripadvisor
M
mushkay2023 Friends getaway
8
Excellent Batrtenderz & Sweet Vibes
Pros:

Swell neighborhood downstairs lounge. New furniture seems like interior design store. Rooms are tops. Less costs for rooms on non-campus events. Squeaky clean overall. Come for the surly (Heather) at the downstairs lounge.

2026-03-04 via Tripadvisor
D
devontew918 Business
10
Playing the wheel
Pros:

One of the highlights of the trip was hanging out in the lobby bar. Watching jeopardy and wheel of fortune with Heather (bartender) was a true treat. She was friendly and attentive.

2026-03-04 via Tripadvisor
E
Explorer04401357465 Business Madison, Wisconsin
10
Lobby bar makes the trip worth it.
Pros:

Heather in the lobby bar was a great server. She was attentive, personable, and knowledgeable. Will return and recommend.

2026-03-04 via Tripadvisor
G
G2734PYpaulf Couples
10
So much fun
Pros:

Heather made the hotel lobby bar feel as special as our honeymoon!

2026-03-04 via Tripadvisor
K
Knicksin5 Family
6
Disappointing status benefits
Pros:

Marriott Ambassador Elite. Have stayed here numerous times, mainly because it’s the best option in Madison. The staff are nice and it’s a fine hotel. However, there’s really no benefit of status here. Never been upgraded. Suite night awards never come through. No free breakfast. Parking is a fortune. No room service. Dont expect any meaningful benefits to having status here.

Actually considering trying out some of the other hotels in the area. Have heard good things about the concourse, the double tree and the edge water. Will report back.

2026-02-28 via Tripadvisor