Hilton Garden Inn New York Times Square South

Hotels
•
Hilton Garden Inn
8.6 (5032 reviews)
326 West 37th Street , New York , US
+1 212-868-6700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Inconsistent service

Categories

Cleanliness
7.74
Several reviews indicated issues with room cleanliness and maintenance.
Service
9.21
Service described as friendly by multiple guests, though some noted inconsistencies.
Location
9.75
Consistently praised for its excellent proximity to Times Square and other attractions.
Room Quality
8.2
Rooms are small and some were poorly maintained, but some guests found them very comfortable.
Amenities
8.73
Restaurant and bar service were commended, though some issues with food temperature.
Value for Money
8.69
Price differences reported by some guests, but overall viewed as acceptable given location.
Food and Beverage
7.74
Feedback indicated cold food items at breakfast, affecting overall satisfaction.
Overall Experience
8.71
Mixed experiences noted; some guests had a wonderful stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:10

Property Description

Convenient Location
Located near Jacob K. Javits Convention Centre and Times Square, the Hilton Garden Inn New York Times Square South offers easy access to key attractions.

Comfortable Rooms
Each room is equipped with modern amenities including a flat-screen TV, coffee maker, microwave, and mini-refrigerator. Enjoy a productive workspace with a desk and ergonomic chair.

Great Facilities
Start your day with complimentary coffee, stay active at the fitness centre, and grab snacks from the 24-hour Garden Market.

Book now for a memorable stay at the Hilton Garden Inn New York Times Square South, just a short distance from LaGuardia and JFK Airports.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 56.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 5032 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
K
Kalléu • couple • br
9
2026-09-10 • via Nuitee
B
Ben • couple • us
8
2026-09-10 • via Nuitee
E
Elena • family_with_children • cr
7
2026-09-10 • via Nuitee
G
GAURAV • couple • ca
7
Overall it was okay
Pros:

The location

Cons:

My room was on 2nd floor, expected to get the floor in higher level with much better view considering the price I paid

2026-09-09 • via Nuitee
A
Asha kibwana • couple • gb
6
It is terrible experience at this hotel. lost my stuff at my room and management don't do anythings
Pros:

i like th position of the hotel

Cons:

I am not happy at all
I lost my new trainer and t-shirt in this hotel
I have already complain about this and I did not get nothing

2026-09-09 • via Nuitee
A
Amber • solo_traveller • us
10
2026-09-07 • via Nuitee
A
Azieb • family_with_children • us
10
Great stuff.
Pros:

I didn't eat breakfast but I had a dinner and everything was good.

Cons:

Except the hotel price because I want to extend it due to some issues and the was doubled and it put in to financial situation.

2026-09-07 • via Nuitee
M
Marta • family_with_children • es
8
Bien
Pros:

Si, estaba bastante bien. La cama súper cómoda. Había nevera y microondas. La ubicación bien también.

Cons:

El espacio un poco justo y el baño estaba viejo

2026-09-05 • via Nuitee
H
Huber • couple • ca
9
Wonderful value for a very clean and comfortable room in an amazing location.
Pros:

Excellent location and service

Cons:

Slightly loud AC in room.

2026-09-05 • via Nuitee
T
Theresa Jane • couple • gb
8
Good value, well located with a comfortable bed - definite pluses
Pros:

Location, bar, receptionist night staff were pleasant

Cons:

The bathroom door was partly off it’s runner. Could not close it. We had to leave at 5am so we did not ask for another room but it seemed unsafe.

2026-09-05 • via Nuitee
J
Javon • solo_traveller • us
8
2026-09-04 • via Nuitee
D
Dorothy • solo_traveller • us
5
Pros:

Check in and staff awesome

Cons:

the block the hotel on is very dirty, sketchy and vagrants coming up to you to ask for money. Security was not at the door at 11 PM and we had to wait for them to come to the door to open it

2026-09-04 • via Nuitee
A
ANTONIO • family_with_children • es
9
Estupenda Estancia
Pros:

Ubicación, confort de la habitación, trato del personal y comodidad de las camas

Cons:

Que tuvieras que indicar que te limpiasen e hicieran la habitación todos los días, porque por protocolo interno la hacen cada dos días

2026-09-03 • via Nuitee
L
Lucas Lima • solo_traveller • br
10
2026-09-01 • via Nuitee
T
Tam • solo_traveller • fr
8
2026-08-31 • via Nuitee
P
Paige • couple • us
10
I’d stay here again
Pros:

Loved this place! Clean and great customer service

Cons:

Lots of homeless hanging around the block

2026-08-31 • via Nuitee
M
M. Ines • solo_traveller • us
9
2026-08-29 • via Nuitee
I
Inna • extended_group • ua
9
2026-08-27 • via Nuitee
T
Tony G • couple • us
9
Great
Pros:

Location was central, room good for resting, bed perfect. Staff super friendly and met all our needs to make it special.

Cons:

None

2026-08-27 • via Nuitee
S
Stephanie • couple • us
7
2026-08-25 • via Nuitee