Hilton Garden Inn New York Times Square South

Hotels
•
Hilton Garden Inn
8.2 (4628 reviews)
326 West 37th Street , New York , US
+1 212-868-6700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great central location, walkable to transit and attractions
Friendly and helpful staff / front desk
Clean rooms and comfortable beds
Secure building access and elevator key required
Attached restaurant and well-regarded bar/bartender
Early check-in and free luggage hold available
Functional hotel with laundry (on-site)
Cons:
Very small/cramped rooms (tight for two with luggage)
Perceived poor value for money / expensive for room size
Breakfast quality reported as poor
Occasional loud restaurant noise at night
Slow elevator and limited laundry capacity (1 washer/1 dryer)
Housekeeping every-other-day by default; bottled water charged
Isolated reports of bathroom odor and shower/water issues

Categories

Cleanliness
8.7
Rooms reported as 'super clean' overall; one report of an initial bathroom odor that was resolved when they were moved rooms. Housekeeping frequency noted as every-other-day unless requested.
Service
9.2
Multiple comments praise friendly, welcoming front desk and staff, helpful early check-in and luggage hold, and staff who resolved room issues and offered small gestures (e.g., Halloween treat for children).
Location
9
Consistently described as central and convenient (walking distance to Penn Station, good for sightseeing and close to attractions); one comment notes proximity to Times Square but character of neighborhood concerns.
Room Quality
6
Rooms are small/cramped (one-person navigation noted), occasional maintenance/fit issues (short shower curtain causing floor wetness, a non-needed handicap room given, noisy rooms facing building wall) — generally functional but tight and sometimes problematic.
Amenities
9.2
Good basic amenities for the hotel tier: secure key access to building/elevator, attached restaurant/bar with lively evening vibe, laundry and luggage-hold available. Some limitations noted (single washer/dryer, slow elevator, bottled water charged).
Value for Money
6.7
Several guests felt the price was high for the small room size and extras (no included breakfast, charges for early check-in/water), reducing perceived value.
Food and Beverage
8.1
Bar and bartender received strong praise and appetizers were good; mixed feedback on breakfast (several disliked it). One party-night at the hotel restaurant caused severe noise for a guest.
Overall Experience
8.7
Overall positive impressions with recommendations to return: friendly staff, cleanliness, central location and functional hotel amenities, tempered by small room sizes and occasional noise/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located near Jacob K. Javits Convention Centre and Times Square, the Hilton Garden Inn New York Times Square South offers easy access to key attractions.

Comfortable Rooms
Each room is equipped with modern amenities including a flat-screen TV, coffee maker, microwave, and mini-refrigerator. Enjoy a productive workspace with a desk and ergonomic chair.

Great Facilities
Start your day with complimentary coffee, stay active at the fitness centre, and grab snacks from the 24-hour Garden Market.

Book now for a memorable stay at the Hilton Garden Inn New York Times Square South, just a short distance from LaGuardia and JFK Airports.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 56.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8.2
Based on 4628 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9
Room Quality: 6
Amenities: 9.2
Value for Money: 6.7
Food and Beverage: 8.1
Overall Experience: 8.7
B
Blanca • couple • us
9
Great location and friendly staff.
Pros:

The location was very convenient and ideal for walking around the city, grabbing coffee, and something to eat. There is an attached restaurant with great evening/night vibes. The bartender is super amicable and makes some killer drinks from scratch. They offer breakfast, lunch, and dinner; we had pretty good appetizers with our drinks at the bar but would not repeat breakfast (it just wasn't good and felt like we were at a Choice Inn). The front desk staff and just about every staff member we encountered were delightful, always greeted us, chatted with us, and made us feel welcome. We used the laundry facility (it is just one washer and one dryer and will cost you $5.00 each). The rooms were super clean! Would recommend the hotel and would use it again.

Cons:

The room size was exactly what we expected after reading some of the reviews. It is very small and requires one person to navigate the room at a time. We were just 2 people and 2 suitcases, so it was cozy enough. Not a showstopper or a reason to move elsewhere, but worth mentioning.

2026-10-31 • via Nuitee
L
lesley • couple • gb
4
Pros:

Walking distamce to Penn station

Cons:

Very small room, needed extra blankets, dusty, felt clastrophic.

2026-10-30 • via Nuitee
K
Kathleen • couple • us
7
Ok
Pros:

Room was clean - beds comfortable

Cons:

Small cramped lobby. Restroom inconveniently located while waiting for held luggage. Almost missed bus home because of difficulty returning to lobby from restroom due to terrible elevator access.

2026-10-29 • via Nuitee
M
Maria • couple • us
10
Central location , perfect
Pros:

Excellent location, friendly front desk, clean rooms, liked how secure it was- you needed your room key to get in building and to use elevator-

2026-10-29 • via Nuitee
M
Monica • family_with_children • de
8
Nao voltaria. Mas no final deu tudo certo.
Pros:

Localizaçao é boa. Depois que nos mudaram de quarto, para o andar 21, deu tudo certo. Deram lembrancinha de Halloween para as criancas. Achei um gesto bem simpatico :-)

Cons:

Teve um dia em que havia uma festa no restaurante do hotel e a musica era altissima, impossivel de dormir. Parou somente quando eu ameacei chamar a policia. Nosso quarto originalmente no 2o andar tinha um odor insuportavel vindo do banheiro. Tivemos de mudar de quarto.

2026-10-25 • via Nuitee
A
Andiswa • couple • us
10
Pros:

I liked everything (the room ,the view )

2026-10-25 • via Nuitee
C
Christine • solo_traveller • us
8
Pros:

Comfortable

Cons:

Elevator is slow

2026-10-24 • via Nuitee
N
Nancy • couple • us
4
Only good for one night stays.
Pros:

Staff was nice. Offered free luggage hold.

Cons:

Very expensive for a small room and no breakfast included. We were given a handicap room without need for one. Shower curtain was short and allowed water onto the floor. Had to mop it up after every shower.

2026-10-23 • via Nuitee
I
Ishan • solo_traveller • in
10
2026-10-23 • via Nuitee
P
PhilippeR • solo_traveller • fr
3
not the best experience
Pros:

bed

Cons:

$500 for a small room facing a wall.. shower not working well, close to Times Square but definetly not a good neighborood. to avois

2026-10-21 • via Nuitee
J
Jorge • solo_traveller • pe
8
2026-10-20 • via Nuitee
P
Pui Mei • extended_group • gb
10
Pros:

We arrived earlier than expected. The staff checked us in and give us the room immediately which is a huge bonus as we can immediately get settled in and relax.

Cons:

Provide Umbrella for the guest that is staying there. It is just a small gesture that can go a long way.

2026-10-19 • via Nuitee
A
Ana • solo_traveller • us
10
2026-10-16 • via Nuitee
F
florencia • couple • cl
10
Funcional, limpio y bien conectado.
Pros:

La cama es muy cómoda, perfecta para descansar después de caminar todo el día. La ubicación está buena para hacer el típico turismo, sobretodo para primera visita. Está muy bien conectada con el transporte y se puede caminar a todas partes. El hotel es muy funcional, sin lujos, pero tiene de todo, es muy limpio y en buen estado. El porte de la habitación está justo, andábamos con 2 maletas de cabina y con más equipaje podría incomodar.

Cons:

A pesar de estar la habitación lista y disponible, te ofrecen entrar antes de la hora del check-in por un adicional de $50. Cobran las botellas de agua que te dan en la habitación. El servicio de limpieza es día por medio y si quieres todos los dias lo tienes que solicitar en recepción al hacer check-in.

2026-10-14 • via Nuitee
M
mahmut • couple • us
8
They could say that I would pay additional one day parking fee if I was late for 30 minutes
2026-10-13 • via Nuitee
G
Giuseppina • couple • us
4
Barely decent
Pros:

Location

Cons:

Small room for the price
Free water in a dispensary no water complementary in the room u have to go down 14 floors just to get a cup of water
No hot water the morning I left

2026-10-13 • via Nuitee
M
Mavi • solo_traveller • tr
10
Çok memnun kaldık
Pros:

Herşey planlandığı gibi gerçekleşti, tesise girmeden 1-2 özel isteğimiz karşılandı, lokasyon çok merkezi zaten, çalışanlar yardımsever ve çok güler yüzlüler...

Cons:

Fiyatı biraz daha makul olabilirdi...

2026-10-13 • via Nuitee
J
Joseph • couple • ke
9
Pros:

location , close to the train station, also i visited Central park

Cons:

I think there was a problem with the TV

2026-10-12 • via Nuitee
ΕΥΘΥΜΙΑ • couple • gr
10
2026-10-12 • via Nuitee
H
Heiko • solo_traveller • de
10
2026-10-11 • via Nuitee