Home2 Suites By Hilton Rapid City

Hotels
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Home2 Suites by Hilton
8.2 (431 reviews)
621 WaTiki Way , Box Elder , US
+1 605-791-4662

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location (convenient to airport and main roads)
Helpful, friendly staff
Clean rooms for many guests
Access to Watiki Waterpark
Kitchenette in rooms
Good value for many guests
Gym and laundry available
Comfortable beds reported by several guests
Cons:
Poor breakfast quality (lukewarm/cold, microwaved/prefab, limited variety)
Soft/lumpy mattresses; mold on pullout mattress
Housekeeping inconsistencies (rooms not serviced/no towel changes)
Waterpark closure/limited access on at least one day
Missing utensils at breakfast (no knives) and limited breakfast variety
Occasional lack of clear check-in/wifi information

Categories

Cleanliness
7.6
Many guests described rooms as very clean and smelling fresh, but there are notable issues: reports of lumpy/soft mattresses, mold on a pullout mattress, and at least one report of no room servicing/towel changes.
Service
9.6
Staff repeatedly described as very helpful, friendly and pleasant; front desk assistance was noted positively when guests needed help (wifi, cots).
Location
9.6
Consistently praised as a great and convenient location (near airport, main roads and attractions); close access to the waterpark appreciated.
Room Quality
7.2
Rooms are generally comfortable with kitchenettes and good showers, but several guests reported mattress issues (too soft/lumpy) and at least one severe pullout-mattress mold problem.
Amenities
8.5
Good range of amenities noted (Watiki Waterpark access, kitchenette, gym, laundry); some disappointment when the waterpark was closed shortly after opening for a day.
Value for Money
8
Mixed remarks: several guests called it a great value for the dollar, while one guest felt it was not worth the cost — overall leans positive.
Food and Beverage
6.5
Multiple complaints about breakfast quality: hot items lukewarm or cold, eggs cold, buffet described as microwaved/prefab with limited variety and missing utensils (no knives).
Overall Experience
8.6
Overall family-friendly and enjoyable stay for many (favorite hotel for some), with strong staff and good location/amenities, tempered by issues with breakfast, some bedding/cleaning problems, and occasional amenity closures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Amenities and Comfortable Rooms
Home2 Suites By Hilton Rapid City offers air-conditioned rooms with free WiFi, kitchenette, and flat-screen TVs. Each room provides a private bathroom, bed linen, and towels for a comfortable stay.

Convenient Facilities for Business and Leisure
Guests can utilize the fitness centre, business centre, ATM, fax machine, and photocopier. The hotel's restaurant serves American dishes, and the bar offers a variety of cocktails. Plus, the reception provides helpful information for exploring the area.

Nearby Attractions and Transportation
Located near Mount Rushmore and various parks, including Dinosaur Park and Rush Mountain Adventure Park, the hotel is perfect for sightseeing. With a paid airport shuttle service available, travel to and from Rapid City Regional Airport is made easy.

Book your stay at Home2 Suites By Hilton Rapid City for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Location

Guest Reviews

8.2
Based on 431 reviews
Cleanliness: 7.6
Service: 9.6
Location: 9.6
Room Quality: 7.2
Amenities: 8.5
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 8.6
B
Bob Van Reeth • couple • us
8
Great hotel would stay there again... just needs a little tunning up on the buffet and beds
Pros:

Location was great, staff very helpful over all stay no issues would stay again

Cons:

The mattresses were too soft and lumpy need replacement. Morning buffet was ok hot item were lukewarm at best and the warming tray or bind they utilized made retrieving the food very difficult as the opening was too small. No knifes???

2026-10-28 • via Nuitee
C
Charles • couple • us
9
Breakfast was so so. Eggs were ice cold
Pros:

Clean and convenient to the airport

2026-10-26 • via Nuitee
B
Brian • extended_group • us
8
Pros:

Great place to stay. Comfortable rooms and looked and smelled clean throughout. All the staff we encountered were very nice and helpful throughout our stay.

Cons:

The only complaint was the day the kids went to the water park, they closed it all down shortly after opening. That was one of the big things the kids were looking forward to on this trip, so that was a bit disappointing. But that was no fault of the hotel or hotel staff.

2026-10-26 • via Nuitee
M
Mary • family_with_children • us
3
Not worth the cost
Pros:

The waterpark and free passes

Cons:

The breakfast was pathetic. Advertised as a hot buffet it was actually microwaved prefab food that was nothing memeorable or tasty.

2026-10-14 • via Nuitee
M
Michell • solo_traveller • us
6
More attention to room cleaning needs to be had...
Pros:

It's a good location, and nice amenities.

Cons:

Never came to clean room or change out towels.

2026-10-11 • via Nuitee
M
MarShel • family_with_children • us
10
We loved it and it is our favorite hotel to stay in!.
Pros:

Loved that it had a kitchenette and was very clean. The beds were comfortable. My grandkids loved that it included Watiki Waterpark. The staff were pleasant and helpful.

Cons:

More variety for breakfast each day. We didn't realize we had to ask for cleaning service for our room and wasn't sure about how to get on the wifi so I called the front desk. Important information paper would have been nice and given to us at the front desk with checkin or in the room.

2026-10-07 • via Nuitee
K
Kati • couple • us
10
This place is always one of my favorite places to stay when we go that way
2026-10-07 • via Nuitee
R
Robert and Kris • solo_traveller • us
10
Great value and excellent accommodations!!!
Pros:

A great value for the dollar, friendly staff. Great people!!!!

2026-09-16 • via Nuitee
J
June • extended_group • us
8
2026-09-16 • via Nuitee
R
Rich • couple • us
10
Highly recommend
Pros:

Very clean and great location.

2026-09-16 • via Nuitee
E
Evelyn • family_with_children • us
10
2026-09-07 • via Nuitee
T
THOMAS • solo_traveller • gb
8
Good place to settle for a few days while visiting the sites around black hills
Pros:

Lady on front desk was very helpful and friendly.
When they mentioned that the hotel was near a water park, I hadn't appreciated it was actually joined together, so worried it would be noisy - however, apart from a 5-6pm bit kids running up corridors it was quiet. In fact late evening it was really calm and quiet.
Used the laundry (good) and while I waited for the clothes I used the gym (small but good).
Comfy bed, clean room, good shower etc.
Location to main access roads, and hotel car parking was good.
Skipped breakfast, but grabbed coffee for the road each morning.
Overall a nice place.

Cons:

..

2026-09-07 • via Nuitee
P
Perry • couple • us
9
Pros:

Very large clean room

2026-09-04 • via Nuitee
D
Deirdre • solo_traveller • us
10
Pros:

Very Clean

2026-08-27 • via Nuitee
D
Dani • family_with_children • us
9
2026-08-24 • via Nuitee
M
marym803 • Family • Boulder, Colorado
4
Disgusting pullout mattress
Pros:

The staff were very nice and tried to be helpful. The mold growing on the mattress on the pullout couch was disgusting and unacceptable. This is where my kids were planning on sleeping. The staff tried to help by providing a cot, but you can’t unsee the state of the mattress

2026-07-13 • via Tripadvisor
P
Phun-seekers • Couples • Canada
6
Lots of kids + waterpark =
Pros:

Because our first trip to Rapid City was going to be longer than a week we wanted a room with a kitchen so we could save on meals and we chose this hotel.

The hotel is dated but generally ok. Certainly not as nice as newer Home2Suites properties. Room is small. Bed was comfortable although my wife said mattress caused her to have back soreness. Water pressure in shower was low. Staff was not as particularly helpful or friendly but responded to our questions and requests.

The HUGE issue was breakfast. Food was good but the layout/flow could not have been worse. This is compounded by the number of large families/groups. We found by waiting to eat until the last 15 minutes we could avoid the majority of the chaos even though food choices were diminished. When I discussed the mess with staff I was told a renovation is planned but no idea when that will happen. An interim solution appears obvious, simple and would probably require no more than an hour of time but they did not want to discuss the problem further.

We enjoyed Rapid City and may return but would not stay here again mostly because the property caters to families with children.

2026-07-09 • via Tripadvisor
H
Helen • solo_traveller • us
10
Pros:

Friendly efficient staff and a nice clean room! Close to everything you want to do.

2026-06-25 • via Nuitee
F
Fang • family_with_children • us
10
2026-06-21 • via Nuitee
M
matthew8181 • Business • Buffalo, Wyoming
6
Decent property and location.
Pros:

Stayed here for a week while on a work trip.
Rooms are a decent size with little kitchen area which is a huge plus. Also has a waterpark on-site as well as 2 restaurants, an arcade area and a bar. Offers free breakfast.
Some negatives are that it's pet friendly and the room next to mine seem to leave there dog in the room unattended and the dog would bark non stop for hours. Bathroom wasn't cleaned properly; hairs in the sink and shower as well as the bathroom floor.

2026-06-16 • via Tripadvisor