The Imperial Hotel

Hotels
6.9 (878 reviews)
35 King Street , Castle Douglas , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Laundry
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Central location
Cons:
Poor cleanliness
Outdated facilities
Lack of heating

Categories

Cleanliness
5.11
Multiple reviews indicated poor bathroom cleanliness and gaps in windows causing coldness.
Service
8.58
Staff were described as friendly, welcoming, and accommodating.
Location
8.62
The hotel is in a very central location, making it convenient for visitors.
Room Quality
5.57
Rooms noted as very outdated with issues like lack of heating and noise.
Amenities
6.1
Several amenities such as breakfast were highlighted, but overall the facilities need upgrading.
Value for Money
7.06
Considering the prices, some guests expected better conditions and upkeep.
Food and Beverage
8.11
Breakfast was frequently praised for its quality and variety.
Overall Experience
6.08
Overall experiences varied significantly; some guests had enjoyable stays while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Victorian Charm and Modern Comfort
Experience the perfect blend of Victorian charm and modern comfort at The Imperial Hotel in Castle Douglas.

Amenities Galore
Indulge in the convenience of 3 bars, a private car park, and a pool room with dart boards. Enjoy delicious Scottish home-cooking made from local produce.

Ideal Location for Activities
Located centrally, our hotel is perfect for fishing, walking, cycling, and golfing enthusiasts. With 30 golf courses nearby, you'll never run out of options.

Book now to revel in the historic charm and modern amenities at The Imperial Hotel.

Important information:

Please note that on Friday and Saturday nights the adjacent bar has loud music and there may be noise disturbance to the bedrooms.

We don't accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa and XL Bully.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 878 reviews
Cleanliness: 5.11
Service: 8.58
Location: 8.62
Room Quality: 5.57
Amenities: 6.1
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 6.08
W
William • solo_traveller • gb
6
The staff offer low budget accommodation that's clean and tidy staff are excellent
Pros:

The hotel rooms were dated but clean the staff were friendly and helpful breakfast was really good for the price i paid for two nights i would stay again don't expect the Rita's but it's clean and tidy good breakfast helpstaff .

Cons:

Only issue was the decorations but spent most time outside travelling round the local area which is beautiful

2026-07-24 • via Nuitee
E
Evelyn • couple • gb
7
2026-07-21 • via Nuitee
W
William • family_with_children • gb
9
A great stay again.
Pros:

The beds were really comfortable, bathroom was great. The breakfast was excellent. The staff were as always fantastic, I have been here 6 times now.

Cons:

Nothing

2026-07-21 • via Nuitee
I
iain • extended_group • gb
4
Cheep accommodation with helpful staff but needs updating
Pros:

Good location and staff are very helpful

Cons:

Pub attached to hotel was open late and very noisy also the rooms my group had where all very dated and in need of updates the beds in particular

2026-07-19 • via Nuitee
J
joanne • couple • gb
8
Good accommodation in the heart of the events we were there for with lovely friendly staff
Pros:

Staff are lovely, friendly & helpful.

Cons:

Nothing

2026-07-17 • via Nuitee
R
Raymond • solo_traveller • ie
1
Cons:

Room was dirty pizza boxes with pizza still in them. Bed sheets was dirty room was smelly

2026-07-13 • via Nuitee
A
Angela • couple • gb
1
Absolutely horrendous
Pros:

I have been to a solicitor today with photographs of the state of this place the bed the pillows where covered in copious amounts of brown stains there was mold and dirt everywhere the people in the back of the pub where horrible to my wife the shower was an inch deep with black mold pidgeons were getting in to the kitchen the place should be shut down i am calling the environmental health tomorrow my wife has blood cancer and we went as a treat I have spent thousands of pounds through booking ,com and won't anymore we slept in a public car park from 4am in the morning in the car as this place was so disgusting I will be putting this and the photos all over social media and our solicitor is pursuing this I want our money back and an apology we are both in our sixties and don't deserve this at all

Cons:

Abuse as we entered the back from car park stains on mattresses and pillows everywhere never been washed for years absolutely filthy with muck and deep mold the place was crawling with germs I have photos of everything

2026-07-13 • via Nuitee
K
Kelly • solo_traveller • gb
8
2026-07-10 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-07-09 • via Nuitee
J
Janet • couple • gb
1
2026-07-06 • via Nuitee
G
Glenn • couple • gb
8
Pros:

breakfast very good

2026-07-01 • via Nuitee
J
Joanna • solo_traveller • us
7
It’s a great bang for the buck for a short stay in Castle Douglas, Scotland!
Pros:

The staff was phenomenal at this establishment! We received a tasty breakfast with the price of the room, each day of our stay! And, The Imperial Hotel was located near a great innovative restaurant right next door! We also loved the Castle Douglas activity in the vicinity!

2026-06-29 • via Nuitee
J
James • couple • gb
1
Pros:

Didnt stay for breakfast

Cons:

The place is shabby and uncomfortable. Its beyond the phrase needs a refresh, it needs gutting out. The room was grim, carpets stained with god knows what and the bathroom was disgusting. We booked for two nights and bugged out after one as the prospect of spending another night in that horrible room was unbearable

2026-06-29 • via Nuitee
I
Ian • solo_traveller • gb
6
Pros:

Breakfast was excellent ........staff very friendly

Cons:

Room requires upgrade......dated decor

2026-06-28 • via Nuitee
R
Richard • solo_traveller • gb
6
2026-06-25 • via Nuitee
M
Miguel • couple • pt
6
Pros:

O pequeno almoco tipico e muito bem servido e o espaco muito familiar.

Cons:

Limpeza do quarto.

2026-06-25 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

The staff are really warm and friendly. Breakfast was lovely, great selection. A fantastic place to stay for a couple of nights to explore the surrounding area.

Cons:

Everything was fine.

2026-06-25 • via Nuitee
B
Blake • couple • au
8
The staff are fantastic and very helpful and friendly
Pros:

Central to where we wanted to visit

2026-06-24 • via Nuitee
C
Chris • solo_traveller • gb
7
Value for money room in a good location
Pros:

Friendly, family run hotel with good cooked breakfast included

Cons:

The noisy plumbing

2026-06-23 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-06-22 • via Nuitee