Children allowed

Facilities

Free beach shuttle
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good quality food
Cons:
Breakfast can improve
Slight disconcerting area when walking outside

Categories

Cleanliness
7.64
Rooms are described as clean and tidy with a general positive sentiment.
Service
8.61
Staff received high praise for their friendliness and professionalism.
Location
8.15
Conveniently located in the heart of the CBD, ideal for sightseeing.
Room Quality
8.1
Rooms are spacious, comfortable, and well-designed according to reviews.
Amenities
7.63
Amenities were good; the hotel was suitable for both business and leisure.
Value for Money
7.59
Quality matches price, many reviewers feel it was worth the spend.
Food and Beverage
8.14
Food options received positive feedback, especially breakfast.
Overall Experience
8.11
Overall, guests felt their experience was memorable and satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:04

Property Description

Luxurious Accommodation
Experience comfort and sophistication at Pullman Cape Town City Centre. Each room is equipped with modern amenities including a smart TV, mini fridge, and air conditioning for a relaxing stay.

Dining and Entertainment
Indulge in delectable cuisine at Ghibli Bar and Pool Terrace or unwind with a coffee or cocktail at The Sea Street Bar and Lounge. Enjoy a range of dining options without leaving the hotel premises.

Leisure Facilities
Relax by the swimming pool, soak up the sun on the terrace, or stay active at the fitness centre. The hotel offers a perfect blend of leisure and wellness facilities for a rejuvenating experience.

Book now for an unforgettable stay at Pullman Cape Town City Centre.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8
Based on 536 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
H
Hannah • couple • gb
10
Pros:

Great location when visiting Cape Town for the first time. Free shuttle to V&A waterfront was excellent! All staff were friendly and welcoming, Wesley very helpful in booking excursions for us. Rooms had everything you need and were clean and tidy.

2026-05-28 • via Nuitee
M
matthewmC9518XW • Friends getaway • London, England
2
Your stuff will be damaged!
Pros:

At Pullman Cape Town CBD,
My toothbrush met calamity.
They first confessed: “Yes, that was us.”
Then saw the price — and changed the fuss.

An “investigation” soon appeared,
Once accountability had cleared.
The verdict came, precise and thin:
The toothbrush must have done itself in.

So book with care, and guard your stuff;
Their service ends when costs get rough.
Five stars for spin, one star for class:
A masterclass in covering ass.

2026-05-26 • via Tripadvisor
B
beatriz • solo_traveller • ar
8
Buena opción para Ciudad del Cabo
Pros:

Habitaciones amplias, limpias , personal amable, buen desayuno , restaurante bueno y precios correctos

2026-05-26 • via Nuitee
E
extratester • Couples • Bridgend, Bridgend County, South Wales, Wales
10
Great hotel and outstanding staff
Pros:

Fantastic hotel. The staff were all incredibly friendly and helpful with check in setting the tone for what would be a great stay. The room was a good standard and spacious with a great bathroom. We had room service which was top quality and value. The location is brilliant being a short walk to the waterfront and pick up is easy for tours. I would not hesitate to stay again. The only minor issue was that breakfast seemed a little under staffed and it took a long while for tables to be cleared and food topped up. Everything else was great so hope this will be sorted for our next trip.

2026-05-21 • via Tripadvisor
H
HOUDA • couple • za
9
2026-05-20 • via Nuitee
J
John • couple • gb
9
A very pleasant all round experience.
Pros:

Superb staff, room great . Breakfast excellent. Restaurant good, particularly the staff. Courtesy bus to the Waterfront very useful. Would recommend and certainly stay again.

Cons:

Nil.

2026-05-18 • via Nuitee
K
Kim Sadie • solo_traveller • gb
5
Pros:

The staff were welcoming and assisted with parking of our vehicle.

Cons:

My room was dirty. Couch soiled, broken bed with hairs and stains. I was moved to a new room, upon raising this. Main lifts weren't working and tv channels are limited without smart tvs available.

2026-05-17 • via Nuitee
J
Jordan • couple • gb
8
Decent hotel, great service and accessible location
Pros:

The hotel is nice but dated, the staff and customer service is excellent and the breakfast buffet is fair.

Cons:

The premises and rooms are dated and need modernising, Bed side cabinets were dirty when we checked in. Breakfast Buffett was great the first morning but the following days was underwhelming and not well stocked.

2026-05-16 • via Nuitee
I
Ian • couple • us
5
We got the room right next to the gym. We didn’t think anything of it at first until 5 am when we got woken up by droppe
Pros:

Great location and extremely friendly staff.

Cons:

We got the room right next to the gym. We didn’t think anything of it at first until 5 am when we got woken up by dropped weights. Felt like it was Black Saturday because of no noise cancellation of any kind. They knew exactly what kind of room they were giving us but didn’t deem necessary to give us a heads up. BTW the gym is open 24/7 so we might have got lucky with 5 am. Anyway, that made our experience way worse.

2026-05-14 • via Nuitee
O
Olajumoke • family_with_children • ng
1
Pros:

This hotel is probably good

Cons:

But this booking was made online in error as May 2nd instead of March 2nd
And even when the 2pax was at the hotel March 2nd, paid a price higher than the rate for May 2nd, the hotel refused to refund the initial error payment of over 10,000 rand. Collected the full payment for march 2nd of 16,000 rand. This is a very bad customer relation experience for me. Because we ended up paying 26,000 rand plus for a 3 nights experience as they won't be considerate enough to correct an error booking since it was full payment on booking

2026-05-14 • via Nuitee
K
Karin • couple • se
10
2026-05-14 • via Nuitee
R
Robyn • solo_traveller • au
10
Loved our stay at the Pullman
Pros:

So pleased with our stay at the Pullman Hotel. The service was exceptional. The staff were very friendly, helpful & quick to respond to requests. Our room was spacious, comfortable & clean, & a view of Table Mountain. Breakfasts were well catered with a good variety to choose from. Would definitely recommend & stay again.

Cons:

The wait for the lift was a little time consuming as only 2 lifts were working due to maintenance. Just had to plan for it.

2026-05-14 • via Nuitee
G
Global12153339278 • Business
10
Simply the best
Pros:

My stay at Pullman Cape Town City Centre was exceptional and truly one of the best hospitality experiences I’ve had. The level of service, attention to detail, and consistency throughout my stay were outstanding.

A special mention to Robyn, who was outstanding from the reservation stage throughout my entire stay. Her professionalism, efficiency, and ability to anticipate guest needs were truly impressive. She represents the hotel exceptionally well and is a great asset to the team.

I would also like to mention Alex from security, whose warm presence and personal approach with guests added a very welcoming touch.

The rooms were immaculate, well maintained, and the overall guest experience was seamless from start to finish. I would highly recommend this hotel to anyone visiting Cape Town.

2026-05-09 • via Tripadvisor
D
Didier • couple • be
10
Ideaal hotel voor een city trip in Cape Town
Pros:

Locatie, ruime kamer, uitermate professioneel, vriendelijk en zeer behulpzame staff en personeel. De gratis shuttlebus van en naar V&A Waterfront is een absolute meerwaarde!

Cons:

Niets

2026-04-28 • via Nuitee
I
Irene • solo_traveller • za
10
The best stay ever.
Pros:

The cleanliness, the room, the restaurant and the food. and closer to everything.

Cons:

None

2026-04-28 • via Nuitee
H
Hikari Abena • solo_traveller • gh
8
2026-04-27 • via Nuitee
L
LORENZO • extended_group • it
8
2026-04-23 • via Nuitee
I
Intermond Ltd • extended_group • mt
9
2026-04-19 • via Nuitee
T
traveltalesofales • Couples • Copenhagen Region, Zealand
10
Stylish Business Hotel in CBD
Pros:

This sylish Pullman sits in an architecturally striking former office tower right in the heart of the CBD, and it carries a certain confident energy the moment you walk in. The design is sleek, the public spaces are polished, and there's a genuine cosmopolitan feel that sets it apart from cookie-cutter chain hotels. Overall, it's a stylish, well-located city hotel with genuinely warm staff and great services.

LOCATION:The location is undeniably one of the strongest cards in the Pullman's hand. Sitting on Riebeek Street in the CBD, you're within easy walking distance of the brilliant restaurant strip on Bree Street, Greenmarket Square, the Cape Town International Convention Centre (CTICC), and the Hop-On Hop-Off bus stop. With that being said, this is the city centre, not the V&A Waterfront, and as a tourist hotspot those are very different experiences.

DINE + DRINK: Didnt have a chance to dine or drink here so cannot comment on the food. But the GHIBLI terrace bar near the pool is a cool place to hangout

ROOM: We stayed in Room 1024, so this review is based on that; SIZE: Spacious enough for 2 adults and lot of baggage; VIEW: Lovely view of the cityscape from teh huge floor-to-cieling windows that span L-shaped across the room; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM:Good sized bathroom with a Stand-in shower; TOILETRIES: Lovely spa quality toiletries

FACILITIES: The rooftop pool area is a genuine highlight — well maintained, with sun loungers and cabanas, stunning city views, and a poolside bar that keeps things lively. It's the kind of space you'd expect from a proper 5-star, and it delivers. The gym on the 11th floor offers decent views of the Waterfront and city, and is fitted with a good range of free weights and machines.

SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to KELLY STONE for enhancing our whole stay experience!

HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages

2026-04-13 • via Tripadvisor
D
Didier • couple • be
10
Schitterende uitvalsbasis voor bezoek aan Cape Town
Pros:

Practische nette kamer

Cons:

Nihil

2026-04-09 • via Nuitee