The Headland Hotel & Spa

La colazione

Parking not great when other functions are on at the hotel, the decor not great could do with an uplift, some of the single rooms which we were staying in were shabby and needed a total refurb and one room in particular was not much bigger that a cupboard, but staff helped to find a different room for my mother

1 member of reception staff always spoke to me quite abruptly which I found unprofessional & rude. I won’t mention names.

Housekeeping were very loud and woke me up to hear them chat about their plans in the corridor outside my room, which lasted a long time discussing everything - very inconsiderate. Thin walls. Doors cannot be shut quietly. Had to keep the curtains closed because anybody walking past could look in. Lack of plug sockets - none near bed so could not charge phone or use fan.

Letti scomodissimi, bagno molto vecchio

N/A

rdydry

There are no plug sockets near the bed, we had to move the bed to use the socket the lamp was plugged in to. No bedside table on one side of the bed, had to use the chair to put a bottle of water on, nowhere near the bed to plug in phone charger. Floorboards very creaky and noisy, felt sorry for anyone staying in room below. Not enough hooks or rails in bathroom for all towels. Shower head and hose not removable from shower fixing slide, I think it was fitted upside down? It would be safer to test temperature of water if it was removable.
Although cooked breakfast choices are good, really takes a while for items to be replenished, especially if around 09.00 or after. We saw people waiting for 10 to 15 mins for fried eggs! Very limited selection of fruit and very seldom replenished at all! No real option for anything resembling a continental breakfast or Danish pastries, not enough put out and never saw them replenished at all! I saw a croissant maybe once, and we were down for breakfast each morning around 08.00 0r 08.30.

Small basement room bit depressing and small bathroom/shower.

The first room we were placed in had the smallest shower. My husband couldn't even get in. After speaking with reception they moved us to a room with a bigger bathroom.

Tired room with a strong smell of damp. Shower was very slow and cubicle was small and doors when closed left a gap both sides letting water escape onto the floor. For a top class hotel you expect the rooms to be much better.

it was my 50th wedding anniversary
first night the kitchen extra fan left on
i got no sleep
they reduced our bill by £17 pound pathetic
considering i didn't sleep

Nulla

Nothing

Completely not a value for money stay..we paid £313 for 2 nights…The room was shocking…entry door hanging of the hinges, bathroom door handle falling off…the level of dust was enormous…and the mattress was beyond useable,exceedingly large black stains on both sides. After complaining, we were moved to another room..only complaint with this room was that there was no hot water in the morning.