Civic Hotel, Autograph Collection

Hotels
•
Autograph Collection
8.5 (581 reviews)
13475 Central Avenue , Surrey , CA
+1 604-951-3331

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Slow restaurant service
Noise from the train
Cold pool

Categories

Cleanliness
8.25
Many reviews mentioned the cleanliness of the hotel and rooms.
Service
9.25
Multiple reviews highlighted the friendly and helpful staff.
Location
9.25
The hotel is conveniently located near the train station and shopping.
Room Quality
8.75
Rooms are described as clean and comfortable.
Amenities
8.25
Amenities like parking and cleanliness were appreciated, but some minor issues noted.
Value for Money
7.75
Value considered reasonable, but some guests found it a bit pricey.
Food and Beverage
7.75
Food quality received mixed reviews, with service speed being a concern.
Overall Experience
8.75
Overall positive experiences with room and service overshadowing minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Luxurious Amenities

Featuring a seasonal outdoor pool, hot tub, and fitness center, our property in Surrey offers the perfect blend of relaxation and wellness. Valet and concierge services ensure a seamless stay for our guests.

Elegant Rooms

Each room is equipped with a flat-screen TV and a private bathroom for your convenience. Enjoy the comfort of plush bathrobes, complimentary toiletries, and a hairdryer during your stay with us.

Gourmet Dining

Indulge in delicious meals at our on-site Dominion Bar + Kitchen offering a variety of dining options from breakfast to dinner. Need a caffeine fix? Visit our cozy coffee shop for a perfect brew.

Experience the epitome of comfort and luxury at our hotel in Surrey. Book now for an unforgettable stay!

Important information:

A CAD 50 fee per stay applies for guests traveling with pets. There is a 50 kg maximum per room for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Location

Guest Reviews

8.5
Based on 581 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.75
S
Sylvia • solo_traveller • nl
10
Pros:

Het vriendelijke personeel.
De uitstraling van het hotel.

Cons:

De plek waar hotel staat.
Veel drugsverslaafde.

2026-09-17 • via Nuitee
S
severine • couple • fr
8
2026-09-15 • via Nuitee
P
PeripateticBob • solo_traveller • gb
9
Stayed in Surrey.
Pros:

Easy, friendly check in. Very clean. Good sized room. Walk in shower. A Tim's and Skytrain right across the street. Downtown Vancouver was way outside our budget. Stayed in Surrey for 3 nights and it was a straight run 40 mins) on the Skytrain to Granville.

2026-09-14 • via Nuitee
C
Cheryl • couple • gb
9
Overall we had an amazing stay.
Pros:

The staff were great/lovely and very helpful.
The restaurant and bar staff were also lovely.

Cons:

The location worked as we had very easy access to the sky train but I wouldn’t want to walk in the area at night.

2026-09-06 • via Nuitee
S
Sohan Lal • couple • in
5
2026-09-02 • via Nuitee
B
Bradley • family_with_children • us
9
Pros:

Conveniently located near the rail station that takes you to Vancouver.

2026-08-25 • via Nuitee
E
Ellison • family_with_children • gb
9
Super hotel with great food offering
Pros:

-pool
- breakfast
- location

Cons:

- availability to extend for a second night

2026-08-19 • via Nuitee
D
Doyle • couple • ie
10
2026-08-10 • via Nuitee
A
abdirahman • family_with_children • ca
10
2026-08-09 • via Nuitee
A
Aniceta • couple • au
9
2026-08-06 • via Nuitee
C
Cecco • family_with_children • at
9
2026-08-05 • via Nuitee
5
598deepikak • Business
2
I cannot recommend this to any one
Pros:

I am extremely disappointed with my experience while trying to book a meeting room at this hotel.

I called to reserve an event space and spoke with the Sales Manager. She quoted me a rate for what she called a “full-day” rental, but when I asked for clarification, I was surprised to learn that their definition of a full day was only 8 hours (12:00 PM to 8:00 PM).

I politely explained that an event rental requires time before guests arrive for setup and time afterward for cleanup. I requested either a true full-day rental or, at the very least, a small adjustment to 11:30 AM to 7:30 PM so I could use the extra 30 minutes before and after the event for setup and packing while keeping my actual event from 12:00 PM to 7:00 PM.

My request was immediately rejected without any willingness to discuss options or provide a customer-focused solution. The Sales Manager repeatedly stated that she would not make any exceptions and that “these are the rules.”

When I asked if there was someone else I could speak with, she responded that she was the manager, she managed everything, and whatever she said was final. Her tone throughout the conversation came across as dismissive, rude, and unprofessional.

I have worked with many hotels over the years while organizing events, and this is the first time I have ever encountered a hotel that considers an 8-hour rental to be a full-day booking with absolutely no flexibility for basic setup and teardown time. By that logic, would a 10-hour event be considered a two-day rental? It simply doesn’t make sense from an event planning perspective.

The issue wasn’t only the policy—it was the complete lack of customer service. Policies can be explained professionally, and customers should be treated with respect, especially when they are trying to book an event.

I hope hotel management reviews both their event rental policies and the way customers are treated. The Sales Manager’s attitude reflected very poorly on the hotel, and based on this experience, I cannot recommend this property for anyone planning an event.

2026-07-29 • via Tripadvisor
M
Machongo • solo_traveller • ke
9
Pros:

Good location, I liked the soaps and lotions,

Cons:

Room is a bit squeezed. Not enough circulation space.

2026-07-21 • via Nuitee
G
Gerhard • family_with_children • us
9
Pros:

Would prefer a buffet

2026-07-20 • via Nuitee
M
Martijn • family_with_children • nl
8
2026-07-17 • via Nuitee
B
Berna • family_with_children • tr
10
2026-07-16 • via Nuitee
B
Buncheuth • solo_traveller • us
10
My stay was very enjoyable. I’m from the states so every time I visit friends in surrey, civic is the only hotel I choos
Pros:

Love the location. The staff was friendly and the hotel was very comfortable and clean.

Cons:

I like everything about this property.

2026-07-09 • via Nuitee
G
Gabrielle • couple • us
5
2026-07-09 • via Nuitee
J
Jonathan • solo_traveller • ca
9
2026-07-04 • via Nuitee
S
Sergio • extended_group • es
10
Fantastica
Pros:

El desayuno fenomenal

Cons:

Estaba apartado de la ciudad de Vancouver

2026-06-30 • via Nuitee