Civic Hotel, Autograph Collection

Hotels
•
Autograph Collection
8.5 (561 reviews)
13475 Central Avenue , Surrey , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Slow restaurant service
Noise from the train
Cold pool

Categories

Cleanliness
8.25
Many reviews mentioned the cleanliness of the hotel and rooms.
Service
9.25
Multiple reviews highlighted the friendly and helpful staff.
Location
9.25
The hotel is conveniently located near the train station and shopping.
Room Quality
8.75
Rooms are described as clean and comfortable.
Amenities
8.25
Amenities like parking and cleanliness were appreciated, but some minor issues noted.
Value for Money
7.75
Value considered reasonable, but some guests found it a bit pricey.
Food and Beverage
7.75
Food quality received mixed reviews, with service speed being a concern.
Overall Experience
8.75
Overall positive experiences with room and service overshadowing minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Luxurious Amenities

Featuring a seasonal outdoor pool, hot tub, and fitness center, our property in Surrey offers the perfect blend of relaxation and wellness. Valet and concierge services ensure a seamless stay for our guests.

Elegant Rooms

Each room is equipped with a flat-screen TV and a private bathroom for your convenience. Enjoy the comfort of plush bathrobes, complimentary toiletries, and a hairdryer during your stay with us.

Gourmet Dining

Indulge in delicious meals at our on-site Dominion Bar + Kitchen offering a variety of dining options from breakfast to dinner. Need a caffeine fix? Visit our cozy coffee shop for a perfect brew.

Experience the epitome of comfort and luxury at our hotel in Surrey. Book now for an unforgettable stay!

Important information:

A CAD 50 fee per stay applies for guests traveling with pets. There is a 50 kg maximum per room for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 561 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.75
O
Olukayode • family_with_children • ng
8
2026-06-17 • via Nuitee
S
SHU-YING • solo_traveller • tw
10
Pros:

大廳到房間整體時尚乾淨整潔舒適還有香氛，入住櫃檯親切友善有禮，緊鄰捷運站走路二分鐘，飯店附近餐廳林立選擇性多。停車方便，住宿愉快，五星好評。

2026-06-10 • via Nuitee
S
Singh • couple • ca
5
Pros:

View

Cons:

I don’t have credit card. Available limit. For weekend . Can i pay deposit same card . For pay one

2026-06-08 • via Nuitee
D
Donnel • solo_traveller • ca
10
We are already planning our next stay!
Pros:

SO clean! The staff were kind and helpful, the location is great for access to the skytrain, and it was so peaceful and quiet. The outdoor heated pool is such a perk!1

Cons:

Only con was that there was a really strong scent throughout the hotel, specifically in the elevators and hallways. It didn't bother me, but one of my friends found it overpowering. (Just a note for those with scent sensitivity)

2026-06-03 • via Nuitee
H
Halyna • family_with_children • ua
10
2026-06-01 • via Nuitee
R
Rupinder • solo_traveller • ca
10
2026-05-31 • via Nuitee
T
Taiwo • couple • ca
10
2026-05-21 • via Nuitee
K
Kelly • couple • ca
10
2026-05-17 • via Nuitee
X
xixad • Family • Seattle, Washington
2
Decent hotel but rude front desk staff
Pros:

Dear Management,

I am writing to share some feedback regarding my recent check-in experience, which I hope will be helpful for improving guest services.

My wife and I arrived at 2:45 PM for our 3:00 PM check-in and were kindly asked to return later as our room was still being prepared — which we completely understood. However, when we requested to at least complete the check-in formalities while we waited, our request was declined and we were asked to come back in 30 minutes.

After 3:00 PM, we made a second attempt and were again informed that the room was not yet ready. We had no issue with the wait itself, but we were once more unable to proceed with the check-in process, which left us a little uncertain as to the reason.

On our third attempt, we were fortunately able to connect with another staff member who was very helpful and clarified that completing check-in while the room is being prepared is indeed possible. We appreciated their assistance greatly.

I understand that room readiness can sometimes be delayed, and that is entirely understandable. My concern is simply around the check-in process itself, as having to make three separate attempts was a little frustrating, particularly after a long journey.

I wanted to bring this to your attention as I am a regular guest at the Civic when visiting BC, and I have always valued my stays here. I hope this feedback is useful, and I look forward to returning under smoother circumstances.

Thank you for taking the time to read this.

2026-05-03 • via Tripadvisor
S
Shurmen • couple • ca
10
2026-05-01 • via Nuitee
P
Peter • couple • us
5
The area is very unattractive.
2026-04-05 • via Nuitee
C
Claudia • couple • nl
8
Prima
Pros:

De kamer en zwembad

Cons:

Ontbijt locatie was totaal niet passend bij uitstraling hotel, echt tegenvaller.

2026-04-04 • via Nuitee
Y
Ying • couple • ca
10
2026-04-03 • via Nuitee
G
Grace • couple • ca
8
2026-03-26 • via Nuitee
R
Rawan • couple • ca
7
2026-03-23 • via Nuitee
K
Kevin • family_with_children • ca
9
Will definitely use this hotel again
Pros:

Clean

2026-03-21 • via Nuitee
P
Paul • couple • ca
1
2026-03-03 • via Nuitee
J
Jennifer • solo_traveller • ca
8
Pros:

The proximity to absolutely everything from restaurants, shopping and Skytrain was excellent. And, while my room was small, the view was fantastic!

Cons:

The price for this stay was considerably higher than most in the area. I am an international traveler and while this property is urban and lovely, it simply doesn't warrant the cost

2026-02-28 • via Nuitee
S
Skye • couple • us
10
It was lovely and I would definitely come back
Pros:

It’s in a good location and very clean with good atmosphere

2026-01-25 • via Nuitee
K
kelly • couple • us
9
Quiet room & location to train station were nice! Great view from our room too.
Pros:

Food was ok, not great. My husband was more disappointed.

Cons:

The food at the restaurant could have been better.

2026-01-21 • via Nuitee