Summit Galleria Cebu

Hotels
Robinsons Hotels and Resorts
9.2 (2185 reviews)
Robinsons Galleria Cebu, B. Benedicto Street cor. General Maxilom Avenue Ext , Cebu City , ph

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional service
Delicious food
Cons:
Unpleasant smell in room
Delayed check-in

Categories

Cleanliness
7.91
Some reviews mentioned an unpleasant smell in the room affecting sleep quality.
Service
9.88
Many reviews highlighted exceptional service provided by staff members such as Stephen, Aldrin, and Sam.
Location
9.42
Great location near the mall and easy access from the piers.
Room Quality
8.87
Rooms were nice and comfortable, though some had cleanliness issues.
Amenities
8.9
Good amenities in the hotel, enhancing the overall experience.
Value for Money
9.36
Affordable stay considering the quality of service and amenities.
Food and Beverage
9.41
Excellent food quality noted throughout multiple reviews.
Overall Experience
9.88
Overall, guests had a lovely experience with memorable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:38

Property Description

Luxurious Accommodations
Summit Galleria Cebu offers air-conditioned rooms with modern amenities like flat-screen TVs and safety deposit boxes, ensuring a comfortable stay for all guests. The private bathrooms are stocked with complimentary toiletries, providing added convenience.

Relaxation and Convenience
Guests can unwind by the indoor pool with stunning city views or seek assistance from the 24-hour front desk, guaranteeing a stress-free stay. The shared lounge is perfect for socializing and meeting other travelers, enhancing the overall experience.

Prime Location
Conveniently situated just a short walk from Robinsons Galleria Cebu, Summit Galleria Cebu provides easy access to nearby attractions like Fort San Pedro and Magellan's Cross. With free WiFi throughout the property, guests can stay connected during their visit.

Book your stay at Summit Galleria Cebu now and experience the perfect blend of comfort and convenience during your time in the City of Cebu.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2185 reviews
Cleanliness: 7.91
Service: 9.88
Location: 9.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.88
R
RAQUEL couple es
6
Hotel bien situado en un centro comercial. La habitación nos decepcionó bastante.
Pros:

Esta bien situado, pegado a un centro comercial donde puedes cenar o comer si vas de paso como nosotros.
El hotel tiene buena apariencia, habitación amplia.

Cons:

La habitación nos decepcionó mucho. Solo tenía de buena la amplitud. Por lo demás era vieja y no tenía agua caliente, lo cual es imperdonable para este hotel.
Habitación con estupendas vistas a los aires acondicionados del centro comercial, por lo que entraba ruido.
No regresaría si volviese a Cebú.

2026-05-23 via Nuitee
J
Justin solo_traveller no
7
2 night stay prior to travelling to Panglao
Pros:

The location of the hotel was connected to the mall so it was very convenient.The staff were very friendly and professional.

Cons:

The rooms are a bit tired and require a little touch up. The breakfast was ok but not much to my taste.

2026-05-23 via Nuitee
M
Michael extended_group ph
2
A terrible experience with the kitchen left a very sour taste in our mouths.
Pros:

I thought Sam who works in the restaurant for breakfast was great a real asset. Room was clean and a good size

Cons:

The food was not good, we had 7 breakfasts and had 1 good experience and 6 bad ones. From serving a Thai massaman curry with the driest crunchiest disgusting naan bread I have seen or tasted. At breakfast on the first day I said to a staff member if they had bacon and he said yes but it’s made to order and brought to your table. I had my suspicions as to why it was like that instead of in a bayne maree ot was confirmed as people would eat more so costing the hotel more. Confirmed by the general manager. I ordered on 1 day 2 poached eggs and that was a very difficult experience and couldn’t have gone through it again. The other 6 days I ordered 2 fried eggs over easy and they were not ever cooked as I ordered but I put up with it until day 6. I ordered 2 fried eggs over easy to be served together with crispy bacon. I waited for a while and they gave me the bacon and I asked where were my eggs. They’ll be 6 minutes which I thought was strange. As I stood there waiting I was looking into the open kitchen and I saw a chef stirring some food in a saucepan then he took a taste of the food from the spoon he was stirring with and then he used the same spoon to stir the food again. I couldn’t believe it and then my fried eggs over easy were given to me. They were actually hard boiled eggs hence the 6 minutes. I said i ordered 2 fried eggs over easy with the same guy every day. Apologies and then the supervisor brings the eggs out and they were cooked hard. I’d really had enough so I went into the admin office and found the general manager. She was apologetic and blah blah blah. She agreed that chef shouldn’t have used the spoon after tasting and was embarrassed about the eggs and said that she would have the supervisor speak with and retrain the staff. I asked who the supervisor was and I said he was the person who delivered the eggs to me saying that they were over easy. On the last day you would have thought that they would have picked up their game but no 2 eggs cooked

2026-05-22 via Nuitee
C
Carlen family_with_children us
8
The hotel being attached to the mall was a huge bonus. We could get items we needed very easily!
Pros:

Booking, check in and check out was easy! Staff was courteous and professional. We enjoyed the buffet breakfast. The bonus was being connected to the mall that contained a Starbucks, a market, and currency exchange!

Cons:

We got the twin beds for our room which was on the 11th floor. The hallway carpet was dated and could use an upgrade. Our bathroom shower drained very slowly, and the water went into the main bathroom floor. The molding on the shower door needed replacement as you could visibly see stains. Both the shower door and the tile in the shower could've used more cleaning and sanitizing. I wasn't sure how clean the tile floor was so I always showered with slippers.

2026-05-22 via Nuitee
R
ruvina couple au
10
2026-05-22 via Nuitee
P
Phillip couple au
6
just average
Cons:

poor service and understanding of customer requirements in dining area.
floors were not washed innroom

2026-05-20 via Nuitee
C
Chan-ri solo_traveller ph
9
Pros:

Been going here back and forth with 3 kids. Cannot complain. Good for big family

2026-05-19 via Nuitee
M
Mary solo_traveller nz
9
Pros:

The breakfast

2026-05-18 via Nuitee
H
Hiya101 extended_group us
9
2026-05-17 via Nuitee
R
Regine extended_group ph
10
Pros:

Absolutely loved our stay here. It's conveniently located within the city and connected to it's own mall. Staff were very friendly and helpful. Breakfast was very good. Would definitely come back when we're in Cebu.

Cons:

None

2026-05-17 via Nuitee
H
Hvidsten solo_traveller no
8
2026-05-16 via Nuitee
H
Hvidsten solo_traveller no
8
2026-05-16 via Nuitee
M
Marino family_with_children ch
9
2026-05-15 via Nuitee
D
drew solo_traveller gb
4
Think twice
Pros:

Location to the Port and Airport.

Cons:

The hotel was probably fine when it was newly built but appears poorly maintained. A long list of issues I could list but the main concern was a dangerously slippy bathroom floor - the staff are well aware of this problem. My wife slipped and hit her head against the bathroom wall. The area around the hotel is fine during the day but we were warned by two taxi's drivers not to walk at night due to a few squatter camps on land nearby, it felt safe and no issues during the day.

2026-05-12 via Nuitee
N
Nelson Cab family_with_children us
9
Very comfortable. I will be staying again in the future.
Pros:

The room is clean, pleasant staff, easy access to the Mall and the location is perfect.

Cons:

Nothing that I dislike.

2026-05-10 via Nuitee
C
Cristina couple fr
7
Pros:

Centrally located, inside a mall

Cons:

Getting old and not very clean

2026-05-10 via Nuitee
K
Kusheleviz solo_traveller il
10
2026-05-09 via Nuitee
M
Marino solo_traveller ch
9
2026-05-09 via Nuitee
S
Sergei couple kg
9
2026-05-09 via Nuitee
J
JOSE WALDEN solo_traveller ca
10
The place is recommended for those who want convenience, comfort and style.
Pros:

The hotel connects to the mall so it is very accessible if you want to go shopping. Plus they have great choices of food and drinks.

Cons:

None. Everything was perfect!

2026-05-07 via Nuitee