Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Breakfast available (surcharge)
Health club
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Quiet and comfortable
Wonderful breakfast
Excellent location

Categories

Cleanliness
8.6
Standard quality for this hotel tier.
Service
9.1
Standard quality for this hotel tier.
Location
9.1
The hotel and location are excellent.
Room Quality
8.6
Standard quality for this hotel tier.
Amenities
8.6
Standard quality for this hotel tier.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.9
Wonderful breakfast.
Overall Experience
8.9
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:26

Property Description

Luxurious Spa and Recreation - Indulge in a rejuvenating experience at our spa offering massages, body treatments, and facials. Unwind at our health club, outdoor pool, and sauna during your stay.

Gourmet Dining and Entertainment - Enjoy international cuisine at Sky 5 Cafe with a pool view, or opt for 24-hour room service. Sip on your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.

Convenience and Comfort - Stay connected with complimentary Wi-Fi, and enjoy satellite TV on LED televisions. Benefit from amenities like a business center, concierge services, and free valet parking.

Immerse yourself in luxury at TOP Ayla Grand Hotel. Book your stay now for a memorable experience in Al Ain!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7 AM to 8 PM.
  • Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AAN

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 8.9
S
Sarah
8
Pros:

Quiet and comfortable. Wonderful breakfast.

2025-08-29 • via Nuitee
N
NEEMA • family_with_children
10
Pros:

The hotel amd location os excellent

2025-07-19 • via Nuitee
M
Mohammed
8
Pros:

4stars

2025-05-15 • via Nuitee
S
Sathish • family
10
Pros:

Rooftop swimming pool, restaurant and lounge are very nice.

2025-04-21 • via Nuitee
V
Verified traveler
10
Super hôtel, super séjour
Pros:

Super séjour, grande chambre, salle de sport très fonctionnelle. Petit déjeuné buffet très varié et très bon, stationnement gratuit, bonne localisation

2025-01-05 • via Nuitee
A
Andreas
10
Great family stay
Pros:

Great hotel for staying in Al Ain next to a Mall

2024-12-26 • via Nuitee
S
sarah • family
10
Pros:

Amazing

2024-12-08 • via Nuitee
M
Martin
6
Pros:

The room was really nice. The TV has zero English channels. The reception and concierge never answered their phone. Breakfast Buffet was not great

2024-10-26 • via Nuitee
G
Githu • partner
10
Pros:

Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.

2023-11-26 • via Nuitee
A
Andrew
10
Great experience
Pros:

Very difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!

2023-11-08 • via Nuitee
O
Oladoyin
10
Pros:

Nice

2023-10-25 • via Nuitee
M
Mahmoud • family
4
Pros:

Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.

2023-10-09 • via Nuitee
J
John
10
Pros:

Closeness to shopping, quiet location, great services

2022-12-15 • via Nuitee
B
Batool
8
My stay at Ayla grand
Pros:

It is more of a 4-star standard.
The suite was nice.
The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided.
Empty plates and cutlery are provided at a cost.

2022-09-04 • via Nuitee
V
Verified traveler
2
So bad check in
Pros:

Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.

2022-06-30 • via Nuitee
D
Dustin
6
Pros:

The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!

2022-04-26 • via Nuitee
S
Shaimaa
10
Pros:

The best place to stay in Al Ain !

2022-04-16 • via Nuitee
H
Hassan
6
Pros:

I arrived on checkout date at 12:00 and informed the receptionist to check my

2022-03-12 • via Nuitee
J
JOSEPH
10
Recommended
Pros:

Outstanding location

2021-11-22 • via Nuitee
J
JUNHO
10
Strongly Recommend
Pros:

All the thing is good... Strongly recommend this hotel if you visit Al Ain.

2021-10-17 • via Nuitee