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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Property Description
Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and elegant decor, ensuring a comfortable stay.
Convenient Location
Explore nearby attractions like the Oriental Pearl Tower and Superbrand Shopping Mall, just a short distance away.
Exceptional Service
Enjoy top-notch services including concierge assistance, room service, and a 24-hour front desk for all your needs.
Experience luxury and convenience at Sofitel Shanghai North Bund. Book your stay now for an unforgettable experience!
According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
People 10 years old and over stay for CNY 200 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
We had a wonderful stay at Sofitel Shanghai North Bund. The hotel is beautiful, modern, and well-maintained, with comfortable rooms and a great atmosphere. A special thank you to the reception team for allowing us to check in early and for the complimentary room upgrade, which made our stay even more special.
We would also like to commend Jerry from the concierge team, who was exceptional throughout our stay. He went above and beyond to assist us with everything we needed, always with a smile and great attention to detail. The housekeeping team also did an excellent job keeping our room clean, comfortable, and well-maintained every day.
We also loved the hotel’s cute robot delivery service — it was such a fun and unique touch that made the experience even more memorable and added to the hotel’s modern feel.
We honestly had a pleasant stay overall and did not experience any major issues.
The staff at the property were very helpful and certain people went above and beyond. Special note was Jerry the concierge manager. He really helped us and provided excellent service.
Great location. Excellent service. Wonderful atmosphere. Jerry the concierge will arrange everything we need and make sure if happens. Above and beyond expectations.
The service is exceptional as normal. Especially Jerry the concierge. Helped me to sort out a taxi situation when I arrived from the airport who was trying to charge double the rate.
The service is very friendly. The staff are amazing. His name is Jerry, best service.
酒店整體環境讓人感到很舒適，睡了兩晚感覺，邊邊角角痕乾淨、床也很舒服，早餐的品類也很多。
最令人感到滿意的是酒店禮賓部的Jerry，很積極為我們介紹了很多餐廳也關心我們作為遊客有否遇到困難。最後還幫我們安排了舒適的車前往浦東機場。
暫時沒有，不過如果酒店可以像某些五星酒店那樣每天晚上送點水果，那就更好了。
La chambre était très belle
Les équipement (toilettes chauffante, jet d’eau…)
Le personnel ne parle pas anglais
Le petit déjeuner est décevant
Le personnel et la qualité des chambres
BREAKFAST IS OK
THE ROOM IS TOO DARK ESPECIAL THE BATHROOM
AND I DONT LIKE THE OPEN BATHROOM
THE CLEANING IS NOT GOOD
Un hotel increible, nos encantó todo: la comodidad de las habitacions, el buffet, la limpieza, el servicio y el personal son excelentes, a destacar Jerry en la entrada que nos ayudó muchísimo a conseguir el transfer hasta el aeropuerto para irnos. Si volvemos a Shanghai repetimos seguro!
El wifi no funcionaba demasiado bien
Was a bit unhappy on the extra charge paid for the private club lounge facilty even though it was not provided as the hotel was having some renovation on the club. We were told to use the lobby. Which was not private. The hotel should not sell or charge extraon the room with private club .
Чистый отель, номер с душем и ванной с видом на город, дорогая косметика
Расположение. Хотя сам отель рядом с достопримечательностями, район неудачный, особо погулять негде, сразу лучше ехать на такси. Персонала не видели от слова вообще, такое ощущение, что не особо хотят контактировать. Взяли депозит 200 юаней на каждый день, в других отелях в Шанхае об этом и слова не было. При раннем заезде доплатили 80$, я понимаю есть такие правила, но мы не первый год путешествуем и посетили много отелей в мире, так вот везде и всегда, если есть свободный номер - заселяют бесплатно. Некритично, просто рассказываю другим будущим посетителям
no me gusto. I did not like it
I have every right in the world to be angry, because your hotel is a fake five-star—it’s a three-star at best. Let me list the bad experiences:
Starting with the concierge, who runs his own little side deals by recommending nearby restaurants or a “friend” with a taxi. Or maybe I’m even more upset because you turn off the heating at night and I had to sleep cold in a “five-star” hotel.
On top of that, you lost my glasses. And the ground-floor restaurant is not only expensive—it’s terrible. I ordered the beef, the most expensive dish, and what I got was a piece of junk: tough as a rock and completely tasteless. My wife was served two lamb chops that wouldn’t fill a tooth.
Of course I’m angry—your hotel is a scam. You hide behind the prestigious Sofitel name, but what you actually deliver is a miserable experience.
The breakfast has good variety， even has a Barista to make your coffee. a 15 minutes walk to North Bun.
Construction going on next to the hotel, metro is a bit far.
Very clean and the staff were nice.
It was a little noisy in the morning outside our room.
The accommodation was excellent as was the breakfast. The staff were very helpful and we wouldn’t hesitate to come back or recommend Sofitel.
Nothing we didn’t like.
Nice new hotel close to the BUND. Big room and confortable. You can walk to the mall and great views from Shanghai.
Gym needs more machines.
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