Hotel Pilatus-Kulm

Hotels
9.2 (574 reviews)
Schlossweg 1, Kriens , Luzern , CH
+41 41 329 12 12

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Excellent food
Cons:
High price
Staff unkindness at times
Limited amenities

Categories

Cleanliness
8.56
Some negative mentions regarding staff and cleanliness in areas.
Service
9.83
Most reviews praised the helpfulness and friendliness of the staff.
Location
10
Frequent mentions of beautiful and prime location with stunning views.
Room Quality
9.07
Room comfort mentioned positively, but some references to pillow quality.
Amenities
8.52
Limited mentions, but noted lack of cable car inclusion and additional costs.
Value for Money
8.55
Concerns over additional costs and high pricing for some services.
Food and Beverage
9.51
Excellent dining and breakfast options praised widely.
Overall Experience
9.56
Most reviews describe their stay as unforgettable and very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Historic Charm at 2132 Metres Above Sea Level
Located in the picturesque Kriens district in Luzern, the historic Hotel Pilatus-Kulm offers a unique experience at 2132 metres above sea level. Built in 1890 and renovated in 2010, this charming hotel provides a blend of history and modern comfort.

Comfortable Accommodation with Stunning Views
Each room at Hotel Pilatus-Kulm is equipped with a TV, and some rooms feature a cozy seating area. The private bathrooms are stocked with complimentary toiletries and a hairdryer. Guests can unwind in comfort while enjoying breathtaking views of the surrounding mountains.

Culinary Delights and Souvenir Shopping
Indulge in seasonal and regional specialties at the elegant restaurant Pilatus-Kulm or explore the gift shop for unique souvenirs. Whether it's a delicious meal or a thoughtful gift, this hotel offers a delightful experience for all guests.

Experience a historic stay at Hotel Pilatus-Kulm and elevate your mountain getaway.

Important information:

Please note that the hotel can only be reached by aerial cableways from Kriens. The last ride is at 17:00 in summer and at 16:00 in winter. Please check the schedule in advance.

In summer, the hotel can also be reached by cogwheel train from Alpnachstad. Please check the schedule in advance.

The aerial cableways may be temporarily inoperable in case of strong winds.

The tickets for ascent and descent can be purchased at a discounted rate if you show your booking confirmation.

The à-la-carte restaurant is only open during the day.

Baby cots are only available upon request.

Please be aware that when booking more than 5 rooms or more than 5 people, different cancellation and prepayment policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 574 reviews
Cleanliness: 8.56
Service: 9.83
Location: 10
Room Quality: 9.07
Amenities: 8.52
Value for Money: 8.55
Food and Beverage: 9.51
Overall Experience: 9.56
B
Benoit • solo_traveller • be
10
Pros:

Quel endroit magique. On y a mangé fort bien. Et en terme de rapport qualité prix, c'est top

Cons:

Rien

2026-09-19 • via Nuitee
N
naomi k • solo_traveller • hu
9
2026-09-18 • via Nuitee
N
Nick AJ • couple • gb
10
One of The other Wonders of The World
Pros:

This Hotel has been "on our bucket list" for many years, so were pleased to finally fulfil our wish. The cog rail prepared us for the breath-taking views, and we were grateful for the staff to assist us with our luggage, and with my wife's difficulty in walking, putting us in the bottom carriage compartment so we could use the elevator at the top (not having to walk up the "loading"steps). The room was excellent & comfortable. The dinner & service in the Victoria Room was top quality, but sadly a limited menue choice.

Cons:

As elderly travellers, it was some what exhausting taking our cases from the station to hotel: perhaps a courtesy trolley could be made available for our use? Disappointing the high quality hotel was open to the many day tourists and diners did NOT respect the high standard dinning room by wearing tee shirts and baseball hats! But obviously, we are old fashioned!!

2026-09-14 • via Nuitee
小田 • family_with_children • jp
9
2026-09-14 • via Nuitee
J
Jakob • extended_group • dk
10
2026-09-06 • via Nuitee
R
Rémi • solo_traveller • fr
10
Pros:

Endroit insolite unique en Europe, personnel aux petits soins, ambiance unique

2026-09-06 • via Nuitee
R
Rita • couple • ch
9
2026-09-03 • via Nuitee
X
Xinjie • couple • gb
10
Highly recommended
Pros:

Everything - scenery is absolutely stunning ; services from all staff are impressive welcoming and friendly; dinner and breakfast are gorgeous; the room view is amazing, everywhere are very clean

2026-09-03 • via Nuitee
R
Raymond • couple • us
10
Wonderful stay and will be back
Pros:

Well maintained, friendly and professional staff from reception to restaurant, location is perfect, the nearby trail is stunning! Helpful tip: If you carry large 29 inch suitcase like me, you can drop it off at the valley station of the cable car (the walking path from bus to get there is slopy) and they’ll transport it to the hotel reception for free. When u leave, you can carry the luggage with you in the cogwheel train at the front! Or they can also transport down for you. Very convenient!

Cons:

I would appreciate if they provide bottled water in the room or a vending machine for late night snacks.

2026-09-02 • via Nuitee
R
Robert • couple • ch
10
Fantastic adventure
Pros:

Absolute fabulous - great dinner/breakfast, great accommodation of the additional birthday celebration setup & sunset watch break during dinner!

Cons:

Nothing

2026-09-01 • via Nuitee
W
Wilco • couple • nl
10
Fantastisch!!!
Pros:

Alles, de plek, de kamer, het ontbijt, het personeel, het is schoon

Cons:

Mbt

2026-08-30 • via Nuitee
M
Matthias • family_with_children • de
9
2026-08-26 • via Nuitee
H
Hans-Rudolf • couple • ch
10
2026-08-25 • via Nuitee
H
Hans-Rudolf • solo_traveller • ch
9
Aussergewöhnliches Hotel an aussergewöhnlicher Lage
Pros:

Anreise (Schiff,Zahnradbahn), Lage und Aussicht, Dinner im historischen Queen-Victoria-Saal

2026-08-25 • via Nuitee
M
Monika • couple • ch
10
Pros:

Mega freundliches Personal und sehr feines Essen

Cons:

Nichts

2026-08-24 • via Nuitee
D
Dominique • couple • fr
10
Belles prestations dans un lieu magique
Pros:

Situation exceptionnelle tout en haut du Pilatus, avec une vue grandiose sur les lacs et les montagnes alentour. Chambres modernes et spacieuses, dîner dans une grande et belle salle avec plusieurs plats et service de qualité (inclus dans le prix). Jolies balades à proximité. Personnel très aimable.

Cons:

Nous n’avons pas eu bcp de chance avec le temps très nuageux et froid qui a un peu gâché l’expérience (pas la faute du Pilatus !). L’accès par téléphérique ou train est un peu contraignant (max 17h), mais ça ajoute au sentiment d’aventure ! Vins chers au dîner comme partout en Suisse

2026-08-23 • via Nuitee
C
Clive • solo_traveller • gb
9
2026-08-22 • via Nuitee
B
Biao • family_with_children • us
8
Fantastic view and hikes. Dinner was awesome.
2026-08-21 • via Nuitee
Z
zuzana • extended_group • fr
10
Special place to see best sunset and sunrise
Pros:

Fantastic location, amazing views, excellent food, breathtaking sunset and sunrise

Cons:

N/A

2026-08-20 • via Nuitee
H
Heidy • couple • ch
10
2026-08-18 • via Nuitee