Be Live Collection Marrakech Adults Only All inclusive

Tous est parfait

Établissement propre
Très accueillant
On a passé un super séjour
Merci

L'accueil, le personnel à la hauteur et la propreté

Un séjour exceptionnel au Be Live Collection Marrakech
Nous avons passé un fantastique séjour au Be Live Collection Marrakech. Dès notre arrivée, nous avons été très chaleureusement accueillis par l'équipe de la réception, et nous tenons à remercier tout particulièrement Ayoub pour son professionnalisme, sa gentillesse et son attention tout au long de notre séjour.
L'ensemble des prestations proposées par l'établissement a largement dépassé nos attentes
Restauration & bars du buffet principal riche et varié au snack idéal pour une pause gourmande, tout était délicieux. Mention spéciale pour le Lobby Bar, parfait pour se détendre, ainsi que le Sports Bar qui offre une super ambiance.
Service d'étage un grand bravo à l'équipe du ménage leur travail est irréprochable. Ils font toujours le petit effort supplémentaire pour que la chambre reste d'une propreté impeccable jour après jour.
Ambiance générale du lobby magnifiquement entretenu jusqu'aux espaces extérieurs, tout est pensé pour le confort et le bien-être des clients.
Un grand merci à toute l'équipe du be live collection pour ce moment inoubliable. Nous reviendrons sans hésiter !

Do not stay at this hotel!

The service was unbelievably slow from start to finish. Housekeeping even made our beds without putting sheets on them. The food was disgusting and often undercooked.

When we requested mosquito spray, we waited over two hours. We had to call multiple times and make repeated trips to reception before anyone finally brought it.

This is, without a doubt, the worst hotel I've ever stayed in. The entire experience was terrible, and I strongly urge others not to waste their time or money here. There are far better places to stay.

I rarely leave reviews, but I felt I had to warn others so they don't have the same disappointing experience.

Ahmed and zizo were amazing from lobby bar in the night, oualid from the snack bar and all of the restaurant staff were great. We have had an amazing time here at Believe, lived it all, will be back.

Before reading, this hotel is predominately for young adults or young at heart adults - like us. Very rare in AI adults only hotels we feel in the minority - over 60. When checking in you have to pay the equivalent of £32 tax to enter Morocco and also £80 deposit for the room. This deposit will be returned if nothing in the room is damaged etc.

First of all, you cannot check into your room before 3pm. So regardless of what time you arrive, be aware about this. We got here about 11am and thought we'd be by pool in 30 minutes - not so. We had to trudge around for 4 hours. We were able to check in, get our towel cards etc but not the room. So, if like us you have an early flight, pack some swimwear and sun cream in your hand luggage so at least you can relax by the pool until the room is ready. Many people complained about this, but it didn't change anything.

A few weeks before arriving I emailed the hotel to request a ground floor room, this was granted, so thank you for that.

The room, absolutely spot on. Very modern, very clean with just about everything you need. Separate toilet, bath and shower, although in the same room. Hair dryer in the bathroom that was very good. Lots of cupboard/drawer space, although do bring extra hangers. There is an excellent iron and ironing board as well as a safe.
We had a double bed which was very comfy, a good sized wall mounted tv. A fridge that was only stocked with water daily. Also a good kettle in the room. Air conditioning was permanently running and it never let us down.

Two pools, one to relax more without the games etc, this pool had the pool bar. We didn't use this pool after the first day as the other one suited us more.

The second pool has constant music and something happening all through the day. The music was a wide genre but every day it was a great selection - hats off to the DJ.

Plenty of available beds, you don't have to reserve one, but if you want that particular spot you may have to.

There are also four poster ‘beds’ around the pool, no need to book, just plonk your towels on them.

The entertainment staff worked extremely hard during the day. At least they didn’t have to perform of a night as the evening entertainment was probably all in all the best we have encountered on a holiday. A real party atmosphere every night although it can take time to build up. There was always a guitarist to start the night.

Food is very good, very fresh and well presented. There is a small air conditioned area inside and this gets very packed in the first 30 minutes of each session. So either join the rush or wait 30-45 minutes after opening otherwise you sit in the outside part.

Breakfast wasn't much to write home about, they did fresh omelettes but the queue was always long so never waited to try them. Afternoon and evening meals were very good.

There are only two coffee making machines in the restaurant which means either waiting at the table or waiting in a queue at the machine. The wait and queues aren't long, but can get frustrating.

The speciality restaurant on site was exceptional. You can only book this once during your stay, which is good and bad. Good because it gives everyone the chance to use it, and bad because once you tried it, you want to use it again. So if you do book this hotel, book the restaurant.

Alcohol is OK, locally sourced both lager and spirits, although the speciality restaurant offers a couple of named lagers for around 6 Euros.

We played ‘Glass Bingo’ when ordering a beer, as you never knew what glass your beer would be served in. It could be a straight tumbler, a whisky glass, a half-pint mug with a handle, something that resembled a small vase. We even had something that resembles a large champagne flute. Cocktails were also subject to this game. This was purely down to the staffing levels, as there was never enough staff to do basic bar work/waiting and cleaning tables/glasses. However, if you ask for a large drink, you will get a large glass.

The Snack Bar provided various fresh food during the day. This was also the area for the evening entertainment. There were never enough tables set up here at the start of the evening, so you would wait around for one of the waiters to stop waiting on and bring a table and chairs from another part of the complex. Why those tables and chairs weren't available at the start of the evening as this happened every night we were there, is anyone's guess.

Staff, I feel sorry for them. They are definitely overworked and understaffed. 4 people to look after 200 - 250 people of a night, they have to serve, collect glasses, clean tables etc. So many times people had to wait longer than necessary to be served either at the bar or at a table. This was also a feature in the restaurant, far too often tables were not cleaned after use and when they were, there was no cutlery etc. Twice I had to get the cutlery myself during sittings. I must emphasise this is not laziness on the staff, this is due to understaffing in my opinion.

There were times they seemed to be talking to each other a bit much, but they were probably taking a rest and I cannot blame them for this.

The Internet was a bit iffy, constant buffering by the pool. Pretty stable but slow elsewhere.

Flies, now we read flies everywhere. Yes there are quite a few but around the outside bar areas, not at the tables though. Never saw one in the restaurant which was our main concern.

In a nutshell, this is a lovely hotel, great staff, great food, great atmosphere but is let down by the staffing levels. If just a couple more were employed in the restaurant and bar areas it would be even better.

Ahmed and Zizo and achraf they were very attentive and the hospitality they gave was perfect

A great hotel!
Positives- Just a small hotel but with loads of space and lovely grounds. No rush for sun loungers at all. Staff are brilliant- especially around the pool. Food was really tasty. Rooms are big and the beds are very comfortable. Drinks service is great, and staff are happy to change cocktail ingredients on request.
Negatives- none really. Some people complaining about the honey bees (they aren't wasps), but they really aren't a problem unless you have a sugary drink uncovered by the swim up pool. Worth taking a cup with lid, which the staff are more than happy to keep full.

Ahmed and zizo are the best.

Always looking after us. They are always passing around with very good cocktail and shots. Always making sure we had drinks on our table with a big smile ❤️.

Good selection is wine, and alcohol.

Food;

Excellent food with a lot of options flavours. by the way they have very fresh meat and fresh fish.

The service in à la carte restaurant is elegant.

Exceptional service in buffet restaurant in the evening. Always making sure our glasses full.
The glassware as well are clean tables clean, cutlery clean.

Thanks to the restaurant manager in the evening Zina and Ashraf the bar manager you are doing very great work.

Ahmed and zizo and achraf were amazing had such good service, very nice cocktails and really good rosé

My husband and I loved our stay! Huge thanks to Kawtar & Zineb, two absolute sweethearts who made our time here so special.
A special mention to the entertainment team, especially Wadoud and Oussama, for keeping the energy high, as well as the restaurant and bar staff who were always kind and attentive.
Thanks to the whole team for making us feel so welcome!

Ahmed and zizo at lobby bar were exceptionally good at their services to guests. The customer service was first class and the cocktails were very good. Also, their service at the restaurant in the evening was very good, they are very helpful and friendly.

I have to say from start to finish the hotel has been fantastic this our first time in morocco 🇲🇦 and found the moroccan people so friendly and kind. the room was beautiful the food was great entertainment at night made it. at the large pool. plenty of sun beds clean fresh towels every day. but what really made the holiday was the staff at the snack bar Oualid ,Anas and the rest of the staff always had a warm welcome for you would go above and beyond to make sure your drink was perfect just the way you liked it. Mbappé. (Anas) was the cocktail king. made perfectly every time. Qualify also was so nice to everyone he met. both boys a credit to this hotel. Will definitely be back. paddy and debbie. scotland

This is my first time in Morocco we enjoyed our time the staff was superb could not do enough for you especially OUALID nothing was to to much trouble for him and looked after us.will definitely be back.

Spending time at be live collection Marrakesh was made even more fantastic because of Oualid from the snack bar, he was amazing and the service he provided was excellent, well done Oualid xx

The whole pool side team are amazing. Khakis at the pool snack bar was brilliant never had to move and nothing was too much trouble and really friendly and polite. Food/drink and service were top notch. Pool entertainment was also brilliant.

Although we only arrived on Thursday and flew home this morning, it genuinely felt like we’d been away for much longer.

🏨 The Hotel
The rooms were spotless, and the staff were constantly cleaning the outside areas, pathways and steps throughout the day. We stayed in Pool Suite 4103, which was absolutely beautiful—so spacious and a lovely room to unwind in.

⭐ The Staff
The staff really are a credit to the hotel. Every single member of the team worked incredibly hard and were always friendly and welcoming. A special mention to Asan at the snack bar, who made me a delicious margarita even though it wasn’t on the menu. Nothing ever seemed too much trouble.

🍴 Food & Drinks
We found the food and drinks to be of a really good standard with plenty of choice. The Caesar salad, chicken panini and burgers from the snack bar were all delicious, and the pizzas looked amazing too.

🎉 Entertainment
The pool party was great fun, and there was a good variety of entertainment each evening.

🚌 Exploring Marrakesh
We used the hotel’s complimentary shuttle bus to the souk, booking it the day before at reception. We travelled on the 9:30am bus and returned on the 12:30pm shuttle. The buses leave promptly, so don’t be late for your return.

Going earlier meant it was much quieter, although it became much busier later in the day. The souk is absolutely huge, so it’s easy to lose your bearings, and crossing the roads is probably the biggest challenge! My advice is to politely but confidently say “No, thank you” if anyone approaches you selling items or offering henna, and they’ll soon move on.

💡 A Few Handy Tips
✔️ On check-out, you’ll be asked to wait around 10 minutes before returning to reception to collect your room deposit before leaving for the airport.
✔️ The ATM in the hotel was easy to use, and reception were happy to change larger notes into smaller ones for tipping.
✔️ Don’t overlook the little shop on site—it was surprisingly well priced and had some lovely gifts and essentials.

Overall, we had a fantastic stay, and I genuinely wouldn’t hesitate to return.

First of all would like to thank all the staff at the hotel couldn't fault anything about those beautiful people , so helpful. happy. caring and most of all professional, always happy to please wow wow wow...entertainment was ok too much dance showws am afraid for us need more singing groups or just a good moving singer would be amazing but wouldn't stop us booking again to stay..food was fabulous. only one negative comment is being pensioners with health issues after travelling from 02.30 am didn't get our room until 5 hours later after arriving.. thank you all at Be live collection for my birthday cake and song 🙏 ❤️ 💙