Dolphin Hotel St Ives

Hotels
7.4 (769 reviews)
London Road , St Ives , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Spacious rooms
Friendly staff
Cons:
Poor food quality
Cleanliness concerns
Closed restaurant

Categories

Cleanliness
5.9
Concerns about the cleanliness and safety standards raised in the reviews.
Service
8.4
Staff were friendly, but issues with management and safety protocols detracted from the experience.
Location
9.4
Perfect location for visiting St Ives, repeatedly praised across reviews.
Room Quality
7.9
Nice decor and spacious rooms, but concerns about bed quality and temperature control.
Amenities
6.9
Amenities like the restaurant were closed during the stay, impacting overall experience.
Value for Money
8.4
Good value for money for short stays, though some dining aspects fell short.
Food and Beverage
4.4
Buffet breakfast was described as inedible and fell significantly below expectations.
Overall Experience
7.9
Mixed experience with good points but significant issues that impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Riverside Location
Enjoy picturesque views of the Great Ouse river from select rooms and balconies.

Convenient Amenities
Take advantage of the 24-hour front desk, restaurant, bar, and free parking during your stay.

Easy Access to Attractions
Explore nearby cities like Cambridge and Peterborough, or catch a flight from London Stansted Airport.

To book your stay at Dolphin Hotel Cambridge, visit our website now!

Important information:

When traveling with pets, please note that an extra charge of 25 GBP per pet, per night applies. The property only allows small dogs. Please contact the property as pets are only allowed in certain rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 769 reviews
Cleanliness: 5.9
Service: 8.4
Location: 9.4
Room Quality: 7.9
Amenities: 6.9
Value for Money: 8.4
Food and Beverage: 4.4
Overall Experience: 7.9
M
Maggie couple gb
9
Very impressed, would stay again
Pros:

Breakfast very good

Cons:

Everything fine

2026-05-29 via Nuitee
W
Worrall couple gb
8
2026-05-28 via Nuitee
M
miriam couple gb
8
this trip was for my sons 40th birthday
Pros:

great breakfast good choices near shops and pubs

Cons:

nothing

2026-05-28 via Nuitee
L
Linda couple gb
8
One night stay whilst touring around the area
Pros:

Location was excellent

Cons:

Windows need a good clean especially in the breakfast room

2026-05-27 via Nuitee
S
Sue couple gb
9
Lovely small town with so much to offer for food and drink, and to while away the day by the river
Pros:

the wet room was amazing, the room was very comfortable. Staff excellent. Position perfect, just far enough away that we are not in the centre of things but two minute walk to be there. Price was really good but I suspect this is just while the refurb takes place. We would love to come back though. Really good that we were not charged to leave our car in the car park after check out which meant we could have a lovely lunch in town with no stress.

Cons:

Bed was a bit too small for the two of us, but probably because it was a disabled room and needed more space for the wheelchair users. When the bar was not open couldn't sneak out straight onto the bridge as gate was locked. Not a major issue but I kept on forgetting and then having to walk round.

2026-05-26 via Nuitee
A
Andrew couple au
10
Great location in a comfortable base to explore St Ives
Pros:

Our room was generous, clean and comfortable. Located on the river, the location is excellent with a quick walk over the historic bridge accessing all that St Ives has to offer. Free parking for customers is very convenient.

Cons:

A small fridge in the room would have added to the experience.

2026-05-25 via Nuitee
M
Mark couple gb
10
2026-05-24 via Nuitee
J
Janet couple gb
8
2026-05-24 via Nuitee
K
kristina couple gb
7
2026-05-24 via Nuitee
M
Michael solo_traveller gb
8
Enjoyable
Pros:

Clean, quiet, good location

Cons:

The shower in my room was very weak

2026-05-23 via Nuitee
D
Derek couple gb
9
Pros:

.

Cons:

.

2026-05-21 via Nuitee
K
Kathleen solo_traveller gb
9
Staff were friendly and accommodating room was acceptable to us
Pros:

Clean airy well located

Cons:

Nothing negative about it for me

2026-05-15 via Nuitee
D
Dawn solo_traveller gb
8
The staff were all very friendly and helpful and I had a comfortable stay, thank you.
Pros:

The bed was comfortable and the bed linen was crisp and of a good quality. The bathroom was clean and the shower was great. I use my own toiletries due to allergies but there was plenty of toiletries available. There was a good selection of tea and coffee and sufficient milk which was great. I had a great view from my room which was a real bonus.

Cons:

The windows needed a good clean and the walls were very thin. The grounds around the car park could do with a bit of clearing and sorting out.

2026-05-14 via Nuitee
S
Simon solo_traveller gb
9
2026-05-11 via Nuitee
T
Thomas solo_traveller fr
7
2026-05-08 via Nuitee
D
david extended_group gb
4
Enjoyed the company of our friends but wouldn't recommend the hotel.
Pros:

The location was good. Able to walk across the bridge into the town. Good size car park.

Cons:

There was little hanging space for clothes (5 hangers). No wardrobe. No drawers to put clothes and underwear, we had to live out of our suitcase. Definitely DIDNOT LIKE the brown toilet paper. Some of our group had their rooms downgraded but we're not offered a refund. They had to argue their case and didn't get the correct refund. Had to ask for tea bags. The bar on the first night was not open.

2026-05-05 via Nuitee
C
Chantelle solo_traveller gb
10
2026-05-04 via Nuitee
T
Tony couple gb
10
Pros:

Friendly staff

2026-05-04 via Nuitee
F
Felix solo_traveller es
9
Wonderful
2026-05-04 via Nuitee
R
Rebecca solo_traveller es
7
Pros:

Pretty location

Cons:

No food served in the evening.

2026-04-29 via Nuitee