Ruby Lissi Hotel Vienna by IHG

Hotels
8.1 (6281 reviews)
Fleischmarkt 19 , Vienna , AT
+43 1 20555180

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent central location
Comfortable beds
Clean/modern rooms mentioned by several guests
Spacious vintage-style lounge
Quality toiletries and pleasant scents
Hotel concept/charisma
Cons:
Self check-in frequently failed and check-in process slow
Understaffed / receptionist duties covered by bartender
Severe sewage smell reported in some rooms
Very small rooms for some guests and lack of storage
No minibar/fridge in rooms and limited TV/app options
Some guests found breakfast poor or lacking (e.g., coffee machine)

Categories

Cleanliness
8.5
Mostly reported as clean in several reviews (''Struttura molto pulita''), but a few guests experienced severe sewage smell in rooms which lowered consistency.
Service
6
Multiple complaints about understaffing, poor/failed self check-in and a bartender doubling as receptionist; staff quality described as varying from uninterested to professional.
Location
9.9
Consistently praised as an ideal, central location within walking distance of hotspots; repeatedly called a major positive.
Room Quality
8.6
Comfortable beds and quiet rooms noted by several guests, but others reported very small rooms, lack of storage, odd bathroom/ shower layout and some street noise.
Amenities
8
Good lounge and quality toiletries mentioned, but lacking room fridges/minibars, limited TV language/options, slow elevator and requests for additional buffet coffee machine.
Value for Money
6.8
Several guests found the price high for what was offered and would not recommend at that price point; location mitigates some value concerns.
Food and Beverage
8
Mixed reports: some enjoyed the breakfast and hotel charm, while others described the breakfast as poor and suggested improvements (e.g., coffee machine).
Overall Experience
9
Many stays met or exceeded expectations due to location, comfort and hotel concept, but occasional severe service/odor issues affected some guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modernity at Ruby Lissi Hotel Vienna. Set in an 18th-century building in Vienna's first district, our air-conditioned rooms offer free WiFi and luxurious amenities.

Luxurious Room Features
Indulge in our luxuriously furnished rooms with wooden floors, cherry-wood panelling, and a carefully designed light concept. Enjoy pocket spring mattresses, open-plan bathrooms with rain showers, Marshall amp speakers, and 40-inch flat-screen TVs.

Delightful Dining and Entertainment
Savor Italian antipasti, regional breakfast buffet, and high-quality beverages. Rent electric guitars, enjoy an online playlist, and explore the city with our bike rental service.

Book now for an unforgettable stay at Ruby Lissi Hotel Vienna!

Important information:

Please note that the hotel accepts credit card payment only. Cash payments are not possible.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 6281 reviews
Cleanliness: 8.5
Service: 6
Location: 9.9
Room Quality: 8.6
Amenities: 8
Value for Money: 6.8
Food and Beverage: 8
Overall Experience: 9
C
Christoph • couple • de
10
Pros:

Komfort und Lage

2026-10-31 • via Nuitee
Y
Yogesh • couple • gb
10
2026-10-31 • via Nuitee
S
Silvia • extended_group • at
10
2026-10-31 • via Nuitee
H
Heidi • extended_group • ch
8
2026-10-30 • via Nuitee
A
Andreas • couple • de
8
Gerne wieder
Pros:

Super Lage, man kann problemlos zu Fuß in die Innenstadt zu den meisten Hotspots.

2026-10-30 • via Nuitee
F
Francesco • solo_traveller • it
9
2026-10-29 • via Nuitee
R
Rita • couple • ch
10
2026-10-29 • via Nuitee
B
Bianca • couple • de
8
Idealer Standort
Pros:

Sehr schönes Konzept und eine tolle Lage.

Cons:

Das Einchecken war eine Katastrophe. Self Check In, der immer wieder abgebrochen ist! Es ging nicht nur uns so..... Nachdem wir die 2.Person zum 4. Mal nicht einchecken könnten wurden wir endlich manuell eingegeben.

2026-10-29 • via Nuitee
A
Andreas_E. • couple • at
10
2026-10-29 • via Nuitee
M
Matilda • couple • au
7
2026-10-29 • via Nuitee
D
Doris • couple • fr
10
2026-10-29 • via Nuitee
L
Luca • couple • it
10
2026-10-28 • via Nuitee
H
Huseyn • solo_traveller • az
10
2026-10-28 • via Nuitee
V
Villani Daniela • couple • it
8
Pros:

La lounge, spaziosa e accogliente, in stile vintage viennese. La camera luminosa. I prodotti per la toilette, con un ottimo profumo

Cons:

Il self-check in.
Il bagno e la doccia a vista, con scarsa privacy.

2026-10-28 • via Nuitee
H
Hughes • solo_traveller • gb
9
Modern hotel in the centre of Vienna
Pros:

The location was great, it was a clean, modern hotel. The staff were friendly and helpful. The rooms were quiet. My room was a decent size. The bed was comfortable.

Cons:

The only chair in the room was a desk chair, I would have preferred an armchair to watch tv/ relax. The tv was only in german outside of a few news channels in english/ french. Understandable but many hotels now offer Netflix/ YouTube on their tvs so guests can watch things in their own languages. The curtains let in a bit of light but it wasn’t so bad.

2026-10-28 • via Nuitee
C
Claudia • solo_traveller • at
8
2026-10-27 • via Nuitee
T
Tim • couple • dk
10
2026-10-27 • via Nuitee
B
BASTOKLU • couple • tr
4
2026-10-27 • via Nuitee
F
Fabrizio_20 • couple • it
7
Posizione e pulizia ottima ma prezzo alto.
Pros:

Posizione Centrale , Struttura molto pulita.

Cons:

Non mi piace il self check in , preferisco il contatto umano . Gli infissi sono vecchi di alluminio e si sentono gli spifferi di aria fredda e sopratutto tutti i rumori dalla strada delle auto che passano e trovandosi nello stesso palazzo della polizia ogni ora almeno arrivava una volante con la sirena accesa quindi è abbastanza fastidioso . L ascensore è molto lento.

2026-10-26 • via Nuitee
ŞEYDA • couple • tr
6
2026-10-26 • via Nuitee