Ruby Lissi Hotel Vienna by IHG

Hotels
8.2 (5779 reviews)
Fleischmarkt 19 , Vienna , at

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Useful amenities
Cons:
Cleanliness issues
High prices
Room quality complaints

Categories

Cleanliness
6.95
Several reviews mentioned cleanliness issues, including dirty corridors and curtains.
Service
8.95
General praise for staff friendliness, though there was a complaint about lack of response to a refund request.
Location
9.45
Multiple reviews highlighted the excellent central location and proximity to public transport.
Room Quality
7.95
Mixed reviews about room quality with complaints about unexpected room arrangements.
Amenities
8.45
Facilities like a 24-hour bar and useful 'galley' amenities received positive feedback.
Value for Money
6.95
Complaints about high prices, particularly for breakfast, negatively affected this score.
Food and Beverage
7.95
While the bar and drink options were praised, the high breakfast price was a downside.
Overall Experience
8.95
Despite some negative aspects, many guests had a good overall experience with several highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:29

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modernity at Ruby Lissi Hotel Vienna. Set in an 18th-century building in Vienna's first district, our air-conditioned rooms offer free WiFi and luxurious amenities.

Luxurious Room Features
Indulge in our luxuriously furnished rooms with wooden floors, cherry-wood panelling, and a carefully designed light concept. Enjoy pocket spring mattresses, open-plan bathrooms with rain showers, Marshall amp speakers, and 40-inch flat-screen TVs.

Delightful Dining and Entertainment
Savor Italian antipasti, regional breakfast buffet, and high-quality beverages. Rent electric guitars, enjoy an online playlist, and explore the city with our bike rental service.

Book now for an unforgettable stay at Ruby Lissi Hotel Vienna!

Important information:

Please note that the hotel accepts credit card payment only. Cash payments are not possible.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 5779 reviews
Cleanliness: 6.95
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 8.95
M
Mila • solo_traveller • fi
9
2026-05-23 • via Nuitee
A
Anna Maria • couple • br
7
Não gostei do hotel e não ficaria novamente!
Pros:

Gostei do café da manhã, porém poderia ter mais opções.

Cons:

Não gostei da recepção do hotel; tem que caminhar bastante até chegar e outra caminhada até o quarto! Não tinha nem touca de banho, nem 2 garrafas de água de boas vindas ! Nada de cortesia! Tinha uma lojinha e como era tarde tivemos que comprar uma água por 2,90 euros!
O café da manhã só tinha omelete e teve um dia que só tinha ovos cozidos! O banheiro fica no quarto e escorre água quando a gente toma banho. Não tem ar condicionado e passamos muito calor a ponto de ficarmos ensopados de suor! Não gostei e não indico! Tem muitos hotéis melhores na categoria 4 estrelas em Viena!

2026-05-23 • via Nuitee
S
Sara Sheida • solo_traveller • se
5
2026-05-23 • via Nuitee
E
Ed • couple • ie
5
The location was very good, only a short walk from the train station and from the city centre.
Pros:

Room was good size and comfortable.

Cons:

Cleaning of the corridor on which our room was located seemed like it was minimal (carpeted).
The bar area was mostly very quiet and not very tempting for a guest to stay in. The two entrance fronts to the hotel could be dramatically improved to make it feel more like a welcoming hotel. One entrance seemed like the main entrance from the main street bit was a hugely empty and unattractive space -- it could have been the entry to a train station it looked so unappealing, and even when you entered the front door there was nothing welcoming about it as a hotel.

2026-05-23 • via Nuitee
G
Giacinta • solo_traveller • it
6
Pros:

La ubicacion,la limpieza desayuno muy bien

Cons:

Personal inesistente,no se puede ni pedir una toalla mas,io pensaba haber reservado con desayuno incluido y me dicieron que no,para ir al desayuno se cambia dos ascensores,no funzional

2026-05-23 • via Nuitee
K
kiki • solo_traveller • fr
10
Pros:

Très bel hôtel, très bon emplacement

2026-05-23 • via Nuitee
C
C. • solo_traveller • nl
8
2026-05-22 • via Nuitee
V
Vincenza • solo_traveller • it
8
Vienna… una riscoperta
Pros:

Molto originale per i suoi arredi e per il concept di questo hotel molto accogliente, moderno, ben organizzato

Cons:

Sicuramente nelle camere il ‘bagno’ suddiviso consente un risparmio degli spazi, ma non certamente la privacy.
Avrei gradito il frigobar in camera ma la mancanza di questo servizio rientra nella gestione della struttura molto easy.

2026-05-22 • via Nuitee
D
Daniela • couple • ch
10
2026-05-22 • via Nuitee
B
Bart • couple • be
6
2026-05-22 • via Nuitee
S
Sandra • solo_traveller • ch
10
One of my favourite hotels ever!
Pros:

Fantastic interior

2026-05-21 • via Nuitee
J
Janusz • couple • pl
5
Jak na hotel czterogwiazdkowy i stosowną do tego cenę, hotel oferuje zaskakująco mało komfortu.
Pros:

Po pierwsze: świetna lokalizacja, wszędzie blisko, do najważniejszych zabytków można dotrzeć pieszo; a poza tym nieopodal hotelu: stacja metra, przystanki tramwajowe i autobusowe. Po drugie: bardzo miły personel. Po trzecie: czystość w całym hotelu wręcz idealna.

Cons:

Po pierwsze: kabina prysznicowa oraz kabina z sedesem mieszczą się w pokoju, oddzielone od części mieszkalnej tylko przejrzystą szybą, co ogranicza tzw. intymność do zera. Po drugie umywalka w pokoju, niestety. Po trzecie: brak w pokoju czajnika do gotowania wody. Po czwarte: hotel nie dostarcza do pokoju ani wody mineralnej, ani kawy czy herbaty, która można byłoby sobie zaparzyć. Po piąte: brak w pokoju barku, a tym samym lodówki, w której można byłoby schłodzić np. kupione w sklepie wino czy sok. Po szóste: mizerna oferta śniadaniowa; mieszkaliśmy w tym hotelu tydzień i dzień w dzień na śniadanie było to samo: wędlina, ser, parówki, omlet, jajko. Po siódme: w pokoju dwuosobowym było tylko jedno krzesło.

2026-05-20 • via Nuitee
P
pauline • couple • au
8
Pros:

Relaxed attitude. Cool decor. Communal meeting places for guests. .

Cons:

Inadequate space for clothes
Bathing area too small.
Overpriced on the long weekend.

2026-05-20 • via Nuitee
S
Susana • solo_traveller • cl
7
Pros:

Ubicación excelente

Cons:

Baño transparente . Poco lugar para guardar ropa .

2026-05-20 • via Nuitee
J
Jess • couple • us
8
Pros:

Great location and looks interesting.

Cons:

The AC wasn’t cold enough and not enough pillows for the bed.

2026-05-20 • via Nuitee
M
Martin • couple • ca
8
Very nice hotel in a great location.
Pros:

Excellent breakfast, friendly and helpful staff, automatic check in and check out, great location with easy access to transit and interesting dining/shopping. Very high quality rooms, comfortable.

Cons:

Check in was automatic. Somehow we overlooked that we needed to indicate that we wanted our room cleaned so it was only on day three of four that the room was cleaned. Our own fault for not ticking off that we wanted our room cleaned when checking in, but would it make more sense to opt out of housekeeping rather having to opt in?

2026-05-20 • via Nuitee
M
Mattias • solo_traveller • se
10
2026-05-20 • via Nuitee
H
Huber • couple • de
8
2026-05-19 • via Nuitee
L
Lisa • solo_traveller • au
10
Pros:

Location, bar, well trained staff. Comfortable beds

2026-05-18 • via Nuitee
T
Tobias • solo_traveller • de
8
2026-05-18 • via Nuitee