Crowne Plaza Christchurch by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (2263 reviews)
764 Colombo Street , Christchurch , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable stay
Cons:
Basic breakfast options
Inconsistent housekeeping
Slow service in restaurant

Categories

Cleanliness
8.53
Mixed sentiments; praised for overall cleanliness, but several issues with housekeeping and dirty windows.
Service
9
Generally praised for friendly and helpful staff, though a few comments on slow service.
Location
9.24
Consistently highlighted as a major positive aspect, with very convenient access to CBD.
Room Quality
8.69
Well-received for comfort and cleanliness, though some noise issues reported.
Amenities
8.62
Amenities generally appreciated, but some guests noted areas for improvement.
Value for Money
8.18
Perceived as somewhat expensive for the facilities provided.
Food and Beverage
8.63
Food quality is praised, but breakfast variety and service could be improved.
Overall Experience
8.7
Most guests reported a pleasant stay, with a few minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:11

Property Description

Luxurious Accommodation with Stunning Views

At Crowne Plaza Christchurch, experience modern rooms with beautiful city views, luxurious bathrobes, and ultra-modern bathrooms. Enjoy unlimited free WiFi and Samsung Smart TVs in all rooms for your entertainment.

Diverse Dining Options

Indulge in a variety of dining experiences at our hotel. Start your day with a coffee at Cafe 1851, unwind in the evening at Social Wine Bar, or savor delicious meals at Market Place Restaurant.

Relaxation and Recreation

Stay active at our fully-equipped gym or unwind in the hotel library with a good book. With a prime location in the CBD, just minutes away from New Regent Street and Christchurch Casino, Crowne Plaza Christchurch offers the perfect blend of luxury and convenience.

Book now to experience the best of Christchurch at Crowne Plaza Christchurch!

Important information:

Please note that there is a 2% charge when you pay by credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 0 per person per night when using an available cot.
    Children up to and including 17 years old stay for NZD 0 per person per night when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2263 reviews
Cleanliness: 8.53
Service: 9
Location: 9.24
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.18
Food and Beverage: 8.63
Overall Experience: 8.7
P
Pigou couple nz
6
tried to rebook second night by phone, went straight to Manila, Absolutely terrible experience.
Pros:

Nice bar and restaurant areas

2026-07-10 via Nuitee
T
Traveling Couple solo_traveller nz
8
Overall it was a great night stay.
Pros:

Loved the comfortable bed and pillows. Great view. Staff were friendly. Buffet breakfast was delicious. Shower head was awesome. Black out blinds were great too.

Cons:

Shower box was small. Shower pressure was low. Couldn't get the air con to work properly. Noisy cleaning staff in the morning.

2026-07-08 via Nuitee
M
Mara couple it
9
2026-07-08 via Nuitee
O
Olivia couple au
9
2026-07-07 via Nuitee
N
Niru Nirthanan solo_traveller au
10
Outstanding Christchurch hotel - from location to exceptional reception staff
Pros:

I stayed for 4 nights for a conference at the Te Pae Convention Center (located right next door to the hotel). It turned out to be an outstanding hotel experience in the heart of Christchurch, accessible (walking distance) to wonderful restaurants and attractions and tram stop. Some great restaurants such as the Odeon and Edizi - where we had some wonderful dining experiences with friends. Uber pick up point at door step.
The rooms looked recently renovated (I stayed on the 10th floor, in a King room). The room was clean and crisp and had an excellent bed / pillow menu. The bathroom was good with a nice rain shower. Accessible power sockets, and a very practical small desk for working on a lap top (intuitive power points). Very good housekeeping service. Room service is available 24/7 (I ordered in on my first evening) and this is always a positive.
Staff at reception (Amy, Ashika) went over and beyond to make my stay comfortable, especially with suggestions for dining options and going over and beyond in adjusting my room temperature which was too cold for my liking on the first night. I travel very frequently for work, and this is not always the case at other hotels I have stayed at. Thank you.
With IHG membership, which I had, it is possible to get an extended check out time, although I wasn't looking for a late check out on this occasion.
Christchurch is a beautiful city - brimming with character, history and an overwhelming sense of collective resilience. I will be visiting again, and staying at the Crowne Plaza, without hesitation.

Cons:

The room could sometimes get noisy from the proximity to the lifts, and possibly plumbing, but this did not bother me after the first night.

2026-07-06 via Nuitee
J
Joe solo_traveller nz
10
2026-07-06 via Nuitee
S
Stuart solo_traveller nz
9
2026-07-05 via Nuitee
S
Simona family_with_children it
8
2026-07-05 via Nuitee
K
Kara couple nz
10
Perfect for a weekend getaway in the city. Will be back.
Pros:

Great location, great room, lovely view, very clean and fresh

Cons:

Nothing.

2026-07-05 via Nuitee
K
Kieran couple nz
10
2026-07-04 via Nuitee
J
Jaram solo_traveller au
8
2026-07-04 via Nuitee
H
Hayley couple nz
8
2026-07-02 via Nuitee
L
Lakshitha couple nz
10
2026-07-01 via Nuitee
P
Peter couple au
10
2026-06-28 via Nuitee
H
Hamish solo_traveller nz
7
2026-06-28 via Nuitee
J
Janine couple nz
10
2026-06-28 via Nuitee
M
Michael solo_traveller nz
10
Pros:

Hi end at a affordable price

2026-06-28 via Nuitee
M
Michael couple nz
10
2026-06-28 via Nuitee
M
Muhammad solo_traveller ae
7
it was a good stay
Pros:

location was good, beds are comfortable, staff was good

Cons:

the washroom seems outdated

2026-06-27 via Nuitee
T
Traveller-ck solo_traveller sg
8
2026-06-27 via Nuitee