Caruso, A Belmond Hotel, Amalfi Coast

Aufmerksamkeit des Personals, Essen, Service

We were upgraded to a suite for our anniversary and i cannot rate this hotel enough.
It is more than a hotel it is an experience in luxury and quality. the staff and facilities are another level and thank you for the memories x

Beautiful property, beautiful location, excellent staff, attention to detail. Everything was perfect!

Arguably the nicest hotel i have ever been to! The friendliest and most professional staff i have ever met! Alessandra at the reception is someone who makes you love the hotel from the second you arrive! 10/10 this hotel

An absolutely beautiful hotel with the most impeccable service. Incredible attention to detail in getting to know us and finding little ways to delight us each day. They have a head of customer experience and she was wonderful; as was Luigi one of our servers! Very kind and thoughtful all around.

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We are a family of hotel lovers that travel quite a lot (see previous reviews) and typically stay at/love Four Seasons… this was our first Belmond and I’ve been totally blown away. We flew here to celebrate my 40th birthday. Ravello is up “on the hill”, away from the hustle and bustle of Amalfi “down on the water”. At first, we were a little nervous to be away from the coast for an Amalfi Coast trip, but turns out Ravello and the Caruso are absolute gems. Truly it’s not a far distance, but the twists and turns of the road will make it a 20-25 drive.

This hotel is perfect. The grounds are immaculate with flowers and fruit trees everywhere you look. The staff is excellent. I called in-room dining one night, ordered quickly for my husband and my daughter and couldn’t decide on what to order for myself and Luigi immediately said “you should try pasta tonight since you had pizza the other night”. I was actually laughing so hard because I couldn’t get over the fact that this (I’m certain) very busy staff member remembered my order from two or three nights ago?! When I said that to him on the phone, he laughed and replied “I just love my job”. That’s just one example of the level of service they provide. There are no slip-up’s here. Everything was flawless from start to finish. The food at the poolside restaurant was excellent. Breakfast was great, such a view. Everything is perfect from the plates to the quality of the food. Our room and housekeeping were excellent as well. We’d leave for an hour to grab food and our room would be made up in that short time! The doormen were literally kissing our daughter goodbye. We never return places and we’re dreaming of returning here already. Just go ahead and visit!

Caruso hat mich Luxus auf eine völlig neue Art erleben lassen. Nicht als Inszenierung von Geld, sondern als Ausdruck von Stil, Zeit, Ruhe und Kultur. Es ist einer dieser seltenen Orte, an denen ich das Gefühl habe, dass Menschen nicht hierherkommen, um gesehen zu werden, sondern um für eine Weile nicht gesehen werden zu müssen.

Gerade im Vergleich zu anderen sehr bekannten Luxushotels der Amalfiküste ist die Atmosphäre außergewöhnlich. Hier können sich Unternehmer, Familien, Menschen aus Family Offices und Persönlichkeiten, deren Alltag von Geschwindigkeit und Verantwortung geprägt ist, wirklich zurückziehen. Familien genießen ihre gemeinsame Zeit. Was mir besonders aufgefallen ist: Kaum jemand ist permanent am Handy. Menschen sprechen miteinander, lesen, schwimmen, genießen ein Glas Wein oder einfach die Aussicht. Man nimmt sich Zeit – füreinander und für sich selbst.

Dazu kommt diese dramatisch schöne Kulisse: ein beinahe 1.000 Jahre altes Gebäude, eingebettet in eine außergewöhnliche Anlage mit Gärten, Terrassen und einem Blick über die Amalfiküste, der beinahe surreal wirkt. Vieles hier könnte eine Filmkulisse sein.

Auch die Liebe zum Detail hat mich beeindruckt. Die Zusammenarbeit mit Acqua di Parma, das wunderschöne Porzellan und die Einbindung traditionsreicher Hersteller aus der Region zeigen mir, dass hier Luxus nicht einfach durch bekannte Marken dargestellt wird. Es entsteht eine eigene, sehr stimmige Welt.

Das Wichtigste lässt sich allerdings kaum auf einem Foto festhalten: das Gefühl, hier zu sein. Genau dieses Gefühl macht Caruso für mich außergewöhnlich. Ich habe viele besondere Hotels erlebt – aber hier habe ich Luxus tatsächlich noch einmal neu kennengelernt.

Gratulation an das gesamte Team. Nahezu alles fühlt sich durchdacht, stilvoll und gleichzeitig erstaunlich selbstverständlich an.

Belmond Hotel Caruso gave us the best hotel experience we have ever had.

From our very first interaction with the hotel’s car service through check-in and every moment of our stay, each staff member we encountered was exceptionally warm, helpful, and welcoming. After traveling throughout Italy, we chose to end our trip with a few days in Ravello while celebrating my husband’s birthday and our wedding anniversary, and the entire experience exceeded anything we could have imagined.

The thoughtful touches were truly unparalleled. We arrived to handwritten notes and beautiful gifts in our room, including wine, limoncello, and strawberries. The nightly turndown service and so many unexpected, delightful details made every day feel incredibly special.

We were also generously upgraded to a junior suite with a private terrace. We were so touched that we nearly cried. It was one of those rare moments that we will remember forever.

Hotel Caruso is a truly extraordinary place, not only because of its beauty, but because of the genuine care shown by its staff. We left feeling incredibly grateful and already hoping to return someday. With gratitude, The Salazars

We were part of a family group staying at the hotel celebrating our parents Wedding Anniversary. It's a special hotel. Beautiful rooms, comfortable beds. Lovely location, swimming in the pool overlooking the Amalfi Coast. Easy walking distance to Ravello. Delicious food in the grill and restaurants. Kind staff. Relaxing hotel, so not to noisy. Pleasant atmosphere. Very clean and well looked after in general. And a fair value for money. We will definitely be back. We loved it.

We have been here many times over the years. Never disappoints. Even better since the upgrade. Exceptional location, service, dining and pool area. Highly recommended.