Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Tour desk
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great central location
Excellent service from the staff
Cons:
Some rooms lack ventilation
Cleanliness could be improved in areas

Categories

Cleanliness
7.74
There were mentions of needing improvement, particularly in cleaning the extractor and areas not well cleaned.
Service
9.21
Pablo's attentive and helpful service received high praise from multiple guests.
Location
9.25
The hotel is centrally located, making it convenient for guests to explore Zarautz.
Room Quality
8.2
Generally comfortable rooms mentioned, although some noted issues with ventilation and windows.
Amenities
8.73
Amenity quality was satisfactory; breakfast was highlighted positively.
Value for Money
8.69
Guests felt the service and amenities justified the pricing.
Food and Beverage
8.74
The breakfast was described as excellent, with fresh products and excellent service.
Overall Experience
9.01
Overall experience was positive; guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:19

Property Description

Eco-friendly Accommodation
Hotel Zerupe is proud to be an ECOLABEL accommodation, offering a sustainable stay in the heart of Zarautz.

Convenient Amenities
Enjoy the convenience of private parking, a breakfast room, and a multipurpose event space at Hotel Zerupe.

Ideal Location
Located just 1.3km from Zarautz beach, and within an hour's drive from Bilbao, Vitoria, Bayonne, and Pamplona, the hotel offers easy access to major attractions.

Book now to experience eco-conscious hospitality and a comfortable stay at Hotel Zerupe in Zarautz.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.7
Based on 906 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 9.01
J
Jorge • solo_traveller • es
9
2026-06-06 • via Nuitee
F
Fernando • solo_traveller • es
9
Pros:

Está en el centro de la ciudad y cerca de la playa

Cons:

Nada que reseñar

2026-06-04 • via Nuitee
V
Veronique • couple • us
10
Centraly located and great design
Pros:

Great design of the room

2026-06-03 • via Nuitee
C
Carmen • couple • ro
10
2026-06-03 • via Nuitee
B
Barbara • couple • fr
10
2026-06-03 • via Nuitee
D
David • solo_traveller • es
9
2026-05-31 • via Nuitee
S
Sébastien • family_with_children • fr
8
Endroit à recommander, sans hésitation
Pros:

L'hôtel est très bien placé, près de la plage et dans la "vieille" ville.
Le personnel est très serviable. L'hôtesse est venue nous chercher en ville pour nous guider jusqu'au parking !
La déco de la chambre est originale et agréable.

Cons:

Le petit déjeuner est cher.

2026-05-29 • via Nuitee
P
PILAR • couple • es
10
Súper recomendable
Pros:

La atención espectacular.

Cons:

Todo bien en general

2026-05-29 • via Nuitee
M
Malory • couple • fr
10
Les chambres sont un voyage à elles toutes seules.
Pros:

La literie, le design des chambres exceptionnel, la propreté, l’emplacement, le parking à 50 mètres, l’accueil en français avec une personne qui vous accompagne au parking, le calme.

Cons:

Rien

2026-05-28 • via Nuitee
C
Clara • couple • pe
8
2026-05-27 • via Nuitee
E
ERNESTO • solo_traveller • es
8
2026-05-27 • via Nuitee
S
sonia • solo_traveller • es
10
Amabilidad en estado puro. Ubicación excelente
Pros:

La atención, la limpieza, la ubicación

2026-05-26 • via Nuitee
T
Tracy • extended_group • us
10
Lovely centrally-located small hotel
Pros:

It was clean and the floors were wood so no worries about carpet.

Cons:

Not much

2026-05-26 • via Nuitee
K
Karine • solo_traveller • fr
10
Pros:

Un hôtel atypique idéalement placé où le personnel est accueillant et serviable. Les chambres sont très propres.
Petit déjeuner varié avec de bons produits et servi avec le sourire.. Nous recommandons vivement l'établissement.

2026-05-25 • via Nuitee
N
Nuno • family_with_children • pt
8
2026-05-24 • via Nuitee
M
Monique • solo_traveller • nl
9
Pros:

Goede ligging ,geweldige service van de receptie.

Cons:

Kamer was klein, geen comfortabele fauteuil of vergelijkbaar.

2026-05-23 • via Nuitee
M
Michael • solo_traveller • ie
9
2026-05-22 • via Nuitee
J
JUAN FRANCISCO • couple • es
8
Todo correcto
2026-05-21 • via Nuitee
D
Denis • couple • fr
6
Bon séjour malgré tout
Pros:

Très bon accueil par un personnel très sympathique et avenant.
Situation en centre ville permet les randonnées sans utiliser la voiture.
Petit déjeuner de très bon niveau et copieux.

Cons:

L’insonorisation est insuffisante. Bruit de chasse d’eau, de couloir et de conversation.
Les rideaux des puits de jour ne ferment pas complètement. La lumière des communs passe.
Le parking est payant alors que rien ne l’indique de prime abord sur Booking.
Il faut aller dans les conditions de l’établissement pour trouver l’information.
Pas normal ça !
Cela devrait apparaître sur la première page avec les points forts de l’hôtel.

2026-05-21 • via Nuitee
H
Harry • couple • gb
10
Staff were very helpful. Location very good for train and restaurants etc
Pros:

Perfect location

Cons:

Parking could have been very difficult particularly in the summer

2026-05-19 • via Nuitee