Hotel d'Alcantara

Hotels
8.4 (1397 reviews)
2, Rue des Bouchers St. Jacques , Tournai , be

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Parking cost
Housekeeping oversight
Heating issues

Categories

Cleanliness
7.93
Although the hotel was generally clean, there was an instance of housekeeping oversight that affected the score.
Service
8.6
The staff was described as very helpful and friendly, contributing positively to the overall experience.
Location
8.84
The location was frequently praised for its convenience and proximity to city attractions.
Room Quality
8.19
Rooms were spacious and comfortable, but some guests mentioned issues with heating and lighting.
Amenities
8.32
Amenities such as breakfast and self-service bar were positively highlighted, but parking was noted as an issue.
Value for Money
8.38
The hotel generally provides good value, though some guests felt parking costs were a downside.
Food and Beverage
8.53
The breakfast was praised for its variety and quality, contributing positively to the overall experience.
Overall Experience
8.4
Guests generally enjoyed their stay, citing both comfort and quality services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:32

Property Description

Charming Historic Hotel in the Heart of Tournai

Central Location: Explore the cobblestone streets and historic landmarks on foot, with Grand Place and the oldest belfry of Belgium just minutes away.

Delightful Breakfast: Start your day with a complimentary continental buffet offering a variety of options from viennoiserie to freshly squeezed orange juice.

Convenient Amenities: Enjoy easy access to nearby parking solutions, including a secure underground car park and a free option just a short walk from the hotel.

Book your stay at d'Alcantara Hôtel for a memorable experience in Tournai!

Important information:

the reception is open every day from 6:30 a.m. to 10 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    People 11 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1397 reviews
Cleanliness: 7.93
Service: 8.6
Location: 8.84
Room Quality: 8.19
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 8.53
Overall Experience: 8.4
S
Sylvie Philippe • solo_traveller • fr
10
Pros:

Très bien

2026-06-20 • via Nuitee
J
Jacques • extended_group • be
8
Uitstekende locatie om Doornik te verkennen met handige (en goedkope) parkeergarage vlakbij.
Pros:

Ruime, nette kamers. Verzorgd ontbijt. Parking vlakbij. Goede locatie om Doornik te voet te verkennen. Wat we dan ook gedaan hebben.

Cons:

Hadden een kamer aan de straatkant. Veel lawaai helaas, ook 's avonds en vanaf de vroege ochtend...

2026-06-19 • via Nuitee
N
Neil • extended_group • gb
9
Pros:

We have stayed at this hotel before.
It is in a good location and has safe off street parking wihich is great as we are motorcyclists.

Cons:

The hotel, the staff and location, which is only a few minutes walk into the centre

2026-06-18 • via Nuitee
J
Jacques • couple • be
9
Pros:

Le service du personnel est impeccable. Le buffet du petit déjeuner est très bon et même plantureux. Le pain est frais, on peut disposer de jus de fruits frais.

Cons:

L'obscurité des chambres, pas adéquate pour quelqu'un qui a besoin d'une obscurité totale.

2026-06-15 • via Nuitee
P
pascale • couple • fr
8
2026-06-15 • via Nuitee
D
De Houwer • couple • be
8
Stad de moeite waard om te bezoeken. Vriendelijke mensen.
Pros:

Goede ligging
Propere (maar frisse )kamer

Cons:

Buffet was uitgebreid maar werd niet altijd bijgevuld ook al was je vroeg

2026-06-15 • via Nuitee
D
denis • family_with_children • fr
10
Pépite au coeur de Tournai.
Pros:

Tout! L’état général d’un lieu atypique au centre qui en plus nous offre de belles opportunités de balades.
Le personnel au top!
La propreté au top!
Après, quelques travaux néccessaires à l’usure mais en soi super acceptables.

Cons:

Rien.

2026-06-14 • via Nuitee
P
philippe • solo_traveller • be
8
2026-06-11 • via Nuitee
E
Elke • extended_group • be
6
ok
Pros:

Het onthaal was vriendelijk, correct en werd vlot afgehandeld.

Cons:

Het ontbijt. Alhoewel wij op voorhand doorgegeven hadden dat er 1 glutenvrij ontbijt voorzien moest worden was dit uiterst miniem aanwezig.
Eén soort glutenvrij voorverpakt brood. De rest kon gewoon niet geconsumeerd worden omdat iedereen bij de rest alles door elkaar schept en er dus onmogelijk contaminatie vermeden kan worden.
In het algemeen was het ontbijt vrij pover.... De machine voor versgeperst appelsiensap was defect.

2026-06-11 • via Nuitee
S
sebastien • solo_traveller • fr
8
2026-06-11 • via Nuitee
G
Gricel • solo_traveller • pe
9
Great place to stay!
Pros:

Location is perfect!!! Close to the city center and the high way if you are on a road trip. Staff is super nice amd breakfast really good too. We enjoyed our stay there!

Cons:

All was good

2026-06-07 • via Nuitee
T
Therese • solo_traveller • fr
9
2026-06-04 • via Nuitee
P
Phil • solo_traveller • gb
8
2026-06-02 • via Nuitee
F
francis • family_with_children • fr
7
Pros:

Chambre spacieuse et très confortable

Cons:

Remplacez le personnel par des robots mus par l'Air et on ne verra pas la différence

2026-06-02 • via Nuitee
S
SlowDuke • couple • fr
10
Très agréable séjour
Pros:

Très belle chambre, grande et confortable, calme.
Petit déjeuner parfait.
Accueil très sympathique.
Décoration originale de qualité.
Parfaitement situé en centre-ville.

2026-06-01 • via Nuitee
R
Rudi • solo_traveller • be
9
Top locatie voor een stadsbezoek
Pros:

Leuk hotel dicht bij het historisch centrum

2026-05-30 • via Nuitee
L
Lorraine • couple • gb
4
Pros:

Breakfast, and you could buy a drink

Cons:

The floor was sticky in our room, the shower had no mat and no grab rails

2026-05-26 • via Nuitee
T
T • extended_group • be
10
Luxeverblijf in de stad!
Pros:

flexibel: onze kamer zo vlug mogelijk in orde gebracht toen we eigenlijk te vroeg arriveerden. Ze dekten ook de slaapbank, die echt goed was.
welkomgevoel!
Het terras was heerlijk : planten, rust,...

Cons:

niets

2026-05-26 • via Nuitee
A
Anne • family_with_children • fr
10
2026-05-25 • via Nuitee
N
Nicolas • couple • be
8
Petite soirée en amoureux
Pros:

Emplacement proche du centre.
Petit déjeuner copieux
Parking souterrain à proximité

Cons:

Rien

2026-05-24 • via Nuitee