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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Hot tub/Jacuzzi
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Allergy-free room
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Kid meals
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Heated pool
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Key card access
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Broadcast Live sport events
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Prime Location
Convenient Amenities: Enjoy free WiFi, swimming pool, gym, and hot tub facilities during your stay. The air-conditioned apartments feature a flat-screen TV, kitchen with modern appliances, and a comfortable seating area.
Dining Experience: Indulge in a delicious breakfast, coffee, and fresh juices at Embankment Kitchen, open daily from 07:00.
Explore the City: With Deansgate and Manchester Victoria Station just a short walk away, and attractions like Manchester Cathedral and the Convention Complex nearby, CitySuites offers the perfect blend of comfort and convenience.
Book your stay now at CitySuites for a memorable and relaxing experience in Manchester!
Room service is not available.
Guests are advised the same card that was used to make the booking will be required to take the payment.
Please note that this property does not accept cash or checks as a method of payment.
Weekly cleans are provided for stays over 7 nights, for stays less than 7 nights no housekeeping will be provided. Additional cleaning can be arranged at extra cost.
Any items left behind in the apartments and/or public areas will be stored for a maximum of 30 days from the departure date. Items will be given to charity unless claimed within the specified time frame.
Kindly note the guest is liable for any damages made to the property by themselves during their stay, and will be charged for damages if necessary.
Baby cots can be provided free of charge subject to availability. Extra beds are not available, however extra bedding can be provided at a GBP 15 extra fee, subject to availability. Apartments with sofa beds can also be requested at extra chargePlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible at a location nearby (reservation is needed) and costs GBP 18 per day.
Location
Guest Reviews
Breakfast was nice
Quality - lacked duvet lumpy and well worn sofas . Gym equipment was hard to use . It was just fitted cheaply
The hotel staff were excellent—friendly, professional, and always willing to help. Their customer service was one of the highlights of my stay.
However, I experienced a couple of frustrating issues. The air conditioning in my first room was not working, so I was moved to another room. Unfortunately, when I opened the door to the second room, I found that there was already someone sleeping inside. This was a very uncomfortable and surprising situation for both me and the other guest.
While the staff handled the situation politely and tried to resolve it, these incidents had a negative impact on my overall experience. I hope the hotel improves its room management procedures to prevent similar issues in the future.
I travel to Manchester a few times a year and usually stay at City Suites 2. Back in March, I decided to try City Suites 1 instead because the TVs also had Netflix and that stay was genuinely great. The room had amazing city views and overall I really enjoyed the experience.
Unfortunately, this time round I did not have a great experience due to one incident. (This is not a reflection of all staff as I also had good service from rest of the staff)
To begin with, we arrived at reception to check in and the lady there was quite rude. She didn’t acknowledge us at all initially. At some point she said she would be with us shortly. Eventually, she asked for my card and ID but gave no explanation about what she was doing throughout the process. She continued typing away on the keyboard and then ended up saying, “I need another card.” I asked what the issue was, but again received a cold response of, “It won’t accept.” I understand that some systems can have issues with certain cards like Mastercard, so if she just said the system wouldn’t accept the card, I would have been okay with that. It was the lack of communication and unprofessional attitude that was the issue. Later, we came back down because the AC in the room was not working. Thankfully, another member of staff helped us this time. He was professional, polite, and provided genuinely good service which was a relief as the initial encounter with the lady at reception was upsetting.
I currently have no intention of returning because I couldn’t imagine dealing with the same cold service again. One staff member can completely ruin the experience. I think for now I will rather stay at City Suites 2, where I’ve stayed more than five times without any issues, unless the staff rotate.
It’s a shame because the views at City Suites One are amazing, especially for sunrise and sunset, and having Netflix available is a nice touch. However, I would choose good customer service over all of that as service is important.
Location was brilliant
Breakfast was amazing
N/A
Great location for going to the Arena for a gig.
Everything was great.
I only stayed for one night, but this was a very well appointed large room in an excellent location yet quiet overnight. Staff were very helpful. Breakfast options were a little limited but very high quality, so check menu before staying if you want breakfast in the restaurant. Rooms have very good self-catering facilities.
Room and pool
Room dsnt get cold and beds are small
I really love the look , how close it is to everything , the pool the gym and the restaurant .
Access to Netflix on the living room tv but not the bedroom one .
Excellent locations, great breakfast, friendly staff
Disappointing the hot tub was out of action (but that happens), however, both breakfasts it took over an hour for drinks let alone food.
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