Richmond Hotel Matsumoto

Hotels
8.6 (2163 reviews)
Chuo 1-10-7 , Matsumoto , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Helpful staff
Value for money
Cons:
Breakfast timing issues
Noise from kitchen
Limited fresh fruit options

Categories

Cleanliness
8.13
General sentiment is positive, although some reviews mentioned issues with breakfast access and noise.
Service
8.9
Most reviews praise the staff's helpfulness, despite a noted misunderstanding at checkout.
Location
8.84
Guests appreciate the central location, with easy access to attractions and transport.
Room Quality
8.69
Rooms are generally described as spacious, clean, and well-maintained.
Amenities
8.62
Facilities are satisfactory, though improvements could be made in breakfast operations.
Value for Money
8.48
Good value is noted, particularly regarding breakfast and room quality.
Food and Beverage
8.43
Breakfast is varied but some guests had concerns about limited options for seating.
Overall Experience
8.7
Overall positive experiences, with minor complaints that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:12

Property Description

Convenient Location and Comfortable Stay
Located just a 4-minute walk from Matsumoto Station, Richmond Hotel Matsumoto offers comfortable rooms with free Wi-Fi. The hotel provides a 24-hour restaurant and a pub-restaurant, ensuring guests have dining options at any time of day.

Amenities for a Relaxing Stay
Rooms at Richmond Hotel Matsumoto feature a pleasant interior with wooden furniture, LCD TV, and a desk. Guests can enjoy amenities such as a fridge, electric kettle, and cozy pajamas. The en suite bathroom is equipped with toiletries, a hairdryer, and a bathtub for added comfort.

Dining Options and Nearby Attractions
Guests can start their day with a choice of Japanese or Western breakfast at Cafe Restaurant Gust. The hotel's proximity to Matsumoto Castle and various shrines provides opportunities for exploration and cultural experiences.

Book your stay at Richmond Hotel Matsumoto for a convenient and enjoyable visit to Matsumoto!

Important information:

Restaurant Ohashi Café Gust is open from 06:00 until 02:00 in the morning (next day) and serves breakfast from 06:00-10:30. Please note, guests must order their food by 10:00 to eat breakfast at this restaurant.

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.6
Based on 2163 reviews
Cleanliness: 8.13
Service: 8.9
Location: 8.84
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.43
Overall Experience: 8.7
Y
YARON • solo_traveller • il
8
Pros:

Good location, free parking, good breakfast, service was good. Good value for money

Cons:

The bed was quite small and not very comfortable

2026-06-13 • via Nuitee
N
Nicole • couple • de
9
Pros:

Great location near the Station. Very nice hotel.

2026-06-13 • via Nuitee
J
johntiptop • solo_traveller • gb
9
Comfortable hotel in con lenient location
Pros:

Very nice hotel in a convenient location. Staff were friendly. Breakfast was good with plenty of choice. Comfortable beds.

Cons:

Nothing

2026-06-12 • via Nuitee
S
sebastien • couple • fr
10
Un accueil chaleureux et un séjour parfait.
Pros:

Tout

2026-06-12 • via Nuitee
A
Alexis972.G • solo_traveller • fr
9
Excellent séjour à Matsumoto
Pros:

La propreté des lieux.

Cons:

Rien.

2026-06-12 • via Nuitee
S
Susanne • solo_traveller • au
8
Good value
Pros:

The bed was comfortable and the room was great value with breakfast included.

Cons:

The bed was against the wall which made it difficult getting in and out for one of us. The bathroom was a little cramped.

2026-06-12 • via Nuitee
S
Surin • extended_group • th
10
โางแรมดี ราคา ok
Pros:

โรงแรมอยู่ไม่ไกลจากสถานีรถไฟ ห้องพักดีมาก มีที่จอดรถใกล้โรงแรม

2026-06-11 • via Nuitee
F
Federico • solo_traveller • it
8
2026-06-11 • via Nuitee
A
Agnieszka • couple • pl
10
Amazing stay in Matsumoto
Pros:

We loved everything - spacious rooms, amenities and location. Super close to the castle, shops and restaurants. The staff was very polite and helpful.

2026-06-11 • via Nuitee
T
Tuffy • solo_traveller • us
10
Nagano retreat
Pros:

Convenient location, quiet neighborhood. The manager is kind, responsive, and accommodating.

2026-06-11 • via Nuitee
L
Leire • couple • es
6
2026-06-11 • via Nuitee
P
Peter • solo_traveller • nl
9
Zeer vriendelijke medewerkers in een voortreffelijk hotel
Pros:

De ruime kamer

Cons:

-

2026-06-10 • via Nuitee
M
mei fung • solo_traveller • nl
8
Kamer is schoon, alles wat je nodig is aanwezig, locatie dichtbij het Station
Pros:

Locatie dichtbij het Station, netheid, kamer is schoon en alles wat je nodig hebt is aanwezig ! Personeel heel vriendelijk.

Cons:

Niks

2026-06-09 • via Nuitee
E
Eric • extended_group • fr
9
Très bon hôtel
Pros:

Tout

Cons:

Le petit déjeuner

2026-06-09 • via Nuitee
N
Natalia • couple • ar
10
Ubicación excepcional
Pros:

Auto check-out. Buenos amenities disponibles para uso personal. Bien ubicado a pocas cuadras de la estación y era zona comercial con buenos restaurantes cercanos y tiendas.

Cons:

N/A. Todo perfecto.

2026-06-09 • via Nuitee
D
Diane • couple • au
9
Location, room was a good size and there was onsite parking.
Pros:

Location, rooms are a good size and onsite parking

Cons:

Nothing

2026-06-09 • via Nuitee
L
Liam • couple • nl
8
2026-06-09 • via Nuitee
N
Natalia • solo_traveller • at
9
Großzügige Zimmer in perfekter Lage. Gerne wieder!
Pros:

Sehr gute Lage nur 5 Minuten vom Bahnhof. Ich habe viele Ausflüge gemacht und für mich war es perfekt. Ein Konbini gibt es auch ums Eck. Das Zimmer war sehr großzügig (sehr ungewöhnlich für Japan) mit großem Schreibtisch, das Frühstück sehr gut. Das Personal war seht lieb, freundlich und hilfsbereit. Ich habe mein Koffer zu diesem Hotel schicken lassen und beim Check In hat er auf mich schon im meinem Zimmer gewartet. Der Auswahl von Pflegeartikel zur freien Benutzung war riesig (es gab sogar Badesalz und Gesichtsmasken!)

Cons:

Tee und Hygieneartikel wie Zahnbürste musste man von der Rezeption holen. Dafür, wie gesagt, war die Auswahl sehr groß.

2026-06-08 • via Nuitee
D
Daisuke • solo_traveller • jp
10
何回も使っているが､いつも満足。
Pros:

ロケーション､室内設備が必要充分。

Cons:

特に無し。

2026-06-08 • via Nuitee
W
weishan • solo_traveller • tw
9
Pros:

地理位置距离车站有一条步行街可以抵达，差不多200米就到了，去哪里都方便。楼下转角就有全家便利店

2026-06-08 • via Nuitee