Richmond Hotel Matsumoto

Hotels
8.6 (2350 reviews)
Chuo 1-10-7 , Matsumoto , JP
+81 263-37-5000

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Helpful staff
Value for money
Cons:
Breakfast timing issues
Noise from kitchen
Limited fresh fruit options

Categories

Cleanliness
8.13
General sentiment is positive, although some reviews mentioned issues with breakfast access and noise.
Service
8.9
Most reviews praise the staff's helpfulness, despite a noted misunderstanding at checkout.
Location
8.84
Guests appreciate the central location, with easy access to attractions and transport.
Room Quality
8.69
Rooms are generally described as spacious, clean, and well-maintained.
Amenities
8.62
Facilities are satisfactory, though improvements could be made in breakfast operations.
Value for Money
8.48
Good value is noted, particularly regarding breakfast and room quality.
Food and Beverage
8.43
Breakfast is varied but some guests had concerns about limited options for seating.
Overall Experience
8.7
Overall positive experiences, with minor complaints that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:12

Property Description

Convenient Location and Comfortable Stay
Located just a 4-minute walk from Matsumoto Station, Richmond Hotel Matsumoto offers comfortable rooms with free Wi-Fi. The hotel provides a 24-hour restaurant and a pub-restaurant, ensuring guests have dining options at any time of day.

Amenities for a Relaxing Stay
Rooms at Richmond Hotel Matsumoto feature a pleasant interior with wooden furniture, LCD TV, and a desk. Guests can enjoy amenities such as a fridge, electric kettle, and cozy pajamas. The en suite bathroom is equipped with toiletries, a hairdryer, and a bathtub for added comfort.

Dining Options and Nearby Attractions
Guests can start their day with a choice of Japanese or Western breakfast at Cafe Restaurant Gust. The hotel's proximity to Matsumoto Castle and various shrines provides opportunities for exploration and cultural experiences.

Book your stay at Richmond Hotel Matsumoto for a convenient and enjoyable visit to Matsumoto!

Important information:

Restaurant Ohashi Café Gust is open from 06:00 until 02:00 in the morning (next day) and serves breakfast from 06:00-10:30. Please note, guests must order their food by 10:00 to eat breakfast at this restaurant.

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 2350 reviews
Cleanliness: 8.13
Service: 8.9
Location: 8.84
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.43
Overall Experience: 8.7
I
Ido • solo_traveller • il
9
Pros:

Very good location. Very big rooms. And free parking for short periods.

2026-09-19 • via Nuitee
Y
yair • family_with_children • il
8
A nice hotel for a one-night stay
Pros:

True to Japanese standards, the hotel staff is welcoming and helpful with everything.
Hotel parking is available for a fee.

Cons:

The hotel is dated but well-maintained; the rooms are very small, and the bed is small and not the most comfortable.

2026-09-19 • via Nuitee
A
Andrea0808 • solo_traveller • es
7
Pros:

Super cerca de la estación grande, bueno. Y barato

Cons:

Nada, la verdad

2026-09-18 • via Nuitee
S
seiji • couple • jp
8
Pros:

中心市街地、便利

Cons:

お風呂の水栓、温度調整が不良で、高温状態

2026-09-18 • via Nuitee
K
KOK MING • family_with_children • sg
9
Pros:

10mins walk from Matsumoto Station. Walkable to other places of interest from the hotel - Matsumoto Castle, Nawate Street etc. Staff good English and communicated well. Room is clean and spacious enough for luggage space. Breakfast is the same over our 3 days there but food has a fairly good spread to suit most travelers.

Cons:

All is good

2026-09-18 • via Nuitee
L
LIHSIANG • couple • tw
10
2026-09-18 • via Nuitee
G
Gloriya Harieva • couple • es
10
Wonderful choice for your stay in Matsumoto
Pros:

The hotel is located conveniently close to restaurants and the bus and train stations. The staff was friendly and the breakfast provided a wide choice of alternatives. The room size was ok and it was quiet and comfortable. All in all we found it to be good value for money.

Cons:

NA

2026-09-18 • via Nuitee
J
Jeremy Cheung • solo_traveller • gb
9
Pros:

Excellent location, close to most of the attractions. Comfortable room.
Friendly amd helpful staffs.

Cons:

Expecting queue when you get in or out of the parking tower. Prepare extra time if you park with the hotel.

2026-09-17 • via Nuitee
E
Eyal • solo_traveller • il
8
2026-09-17 • via Nuitee
S
SARA • couple • it
10
Ottimo
Pros:

Ottima posizione, staff disponibile. Nella hall sono disponibili tutti i prodotti per il bagno, camera confortevole, a disposizione ciabatte e piagiama.

Cons:

-

2026-09-17 • via Nuitee
N
Noa • extended_group • il
8
Pros:

Good

Cons:

The bathroom is small

2026-09-17 • via Nuitee
L
Leonie Reid • solo_traveller • au
9
Pros:

Breakfast was very good. Location quite good. Staff helpful.

Cons:

Bed a bit hard.

2026-09-16 • via Nuitee
A
Axel • solo_traveller • de
7
Zentrale Lage, gutes Frühstück, aber kleines Bett
Pros:

Sehr freundlicher Empfang, gut ausgestattetes sauberes Zimmer, gutes reichhaltiges Frühstück, sehr gute Lage zu Bahnhof und Sehenswürdigkeiten.

Cons:

Doppelbett sehr schmal (ca. 1,10 m breit), Rezeption war nicht im der Lage, Fragen zu Taxis zu beantworten geschweige denn eines zu bestellen

2026-09-16 • via Nuitee
T
TZUYOU • extended_group • tw
7
Pros:

地點、隔音

Cons:

早餐種類

2026-09-16 • via Nuitee
N
Núria • couple • es
10
Pros:

Todo bien. El personal muy amable.

2026-09-15 • via Nuitee
P
Petr • couple • cz
7
2026-09-15 • via Nuitee
C
chunsoo • couple • kr
10
Pros:

위치가 좋아요

2026-09-15 • via Nuitee
J
JOSE MARIA • couple • es
8
Great
Pros:

Parking services and AC

Cons:

Parking guy did not speak any English

2026-09-15 • via Nuitee
C
Carmen • solo_traveller • ca
10
Pros:

Loved how spacious the room was! Lots of walking space, and the couch was very comfy. Very centrally located, you can see the hotel from afar so it's easy to find.

2026-09-15 • via Nuitee
R
Ratwadee • couple • th
10
2026-09-15 • via Nuitee