Richmond Hotel Matsumoto

Hotels
8.6 (2350 reviews)
Chuo 1-10-7 , Matsumoto , JP
+81 263-37-5000

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Helpful staff
Value for money
Cons:
Breakfast timing issues
Noise from kitchen
Limited fresh fruit options

Categories

Cleanliness
8.13
General sentiment is positive, although some reviews mentioned issues with breakfast access and noise.
Service
8.9
Most reviews praise the staff's helpfulness, despite a noted misunderstanding at checkout.
Location
8.84
Guests appreciate the central location, with easy access to attractions and transport.
Room Quality
8.69
Rooms are generally described as spacious, clean, and well-maintained.
Amenities
8.62
Facilities are satisfactory, though improvements could be made in breakfast operations.
Value for Money
8.48
Good value is noted, particularly regarding breakfast and room quality.
Food and Beverage
8.43
Breakfast is varied but some guests had concerns about limited options for seating.
Overall Experience
8.7
Overall positive experiences, with minor complaints that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:12

Property Description

Convenient Location and Comfortable Stay
Located just a 4-minute walk from Matsumoto Station, Richmond Hotel Matsumoto offers comfortable rooms with free Wi-Fi. The hotel provides a 24-hour restaurant and a pub-restaurant, ensuring guests have dining options at any time of day.

Amenities for a Relaxing Stay
Rooms at Richmond Hotel Matsumoto feature a pleasant interior with wooden furniture, LCD TV, and a desk. Guests can enjoy amenities such as a fridge, electric kettle, and cozy pajamas. The en suite bathroom is equipped with toiletries, a hairdryer, and a bathtub for added comfort.

Dining Options and Nearby Attractions
Guests can start their day with a choice of Japanese or Western breakfast at Cafe Restaurant Gust. The hotel's proximity to Matsumoto Castle and various shrines provides opportunities for exploration and cultural experiences.

Book your stay at Richmond Hotel Matsumoto for a convenient and enjoyable visit to Matsumoto!

Important information:

Restaurant Ohashi Café Gust is open from 06:00 until 02:00 in the morning (next day) and serves breakfast from 06:00-10:30. Please note, guests must order their food by 10:00 to eat breakfast at this restaurant.

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 2350 reviews
Cleanliness: 8.13
Service: 8.9
Location: 8.84
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.43
Overall Experience: 8.7
C
Caroline • couple • be
7
2026-10-31 • via Nuitee
Y
Yarden • couple • il
9
2026-10-31 • via Nuitee
Y
Yasemin • couple • gb
10
2026-10-31 • via Nuitee
G
guillaume • couple • fr
7
Bon rapport qualité prix
Pros:

Emplacement et prix

Cons:

Petite chambre et petit déjeuner extrêmement bruyant

2026-10-31 • via Nuitee
L
Livia • family_with_children • ch
8
2026-10-30 • via Nuitee
K
King Wah • extended_group • ca
9
Pros:

Room is clean. Shower is hot and has good water pressure. Location is very close to the station, with many stores and restaurants nearby.

Cons:

The breakfast is not very good.

2026-10-30 • via Nuitee
D
Dan • solo_traveller • gb
9
Easy now!
Pros:

Yo! Mad location bro - easy walk from the station and close to the castle!
Rooms are a good size - not like the Tokyo box rooms; so experience some space my G!
Staff very helpful as I needed to extend either side of my kamikochi camping trip and I was extra tired so this made things stress free - respect brothers

2026-10-30 • via Nuitee
拓也 • family_with_children • jp
8
居心地いいです
Pros:

余計な干渉がないこと

Cons:

風呂のお湯が流れにくいこと

2026-10-30 • via Nuitee
T
Thomas • couple • au
8
2026-10-30 • via Nuitee
R
Rosalie • couple • be
8
2026-10-29 • via Nuitee
A
AIK LIANG • extended_group • my
10
Pros:

Comfortable hotel in the middle of Matsumoto town with the major attractions like the Castle within 15 minutes walk. The hotel provided ample amenities but you can refill at the reception area. The bathtub is a good size if you want to pamper yourself after a day out( you can collect the bath salt at the amenities table in the reception area). Restaurants and convenience stores are nearby.

Cons:

No complimentary parking

2026-10-29 • via Nuitee
C
CHIN FA • family_with_children • tw
8
2026-10-29 • via Nuitee
P
Patricia • family_with_children • es
10
Pros:

Habitación mucho más grande de lo habitual en Japón. Bien situado.

Cons:

Todo ok.

2026-10-29 • via Nuitee
G
Gergel • extended_group • de
9
I loved everything
Pros:

Very very friendly Staff, perfect location, and big room

Cons:

Everything was fine

2026-10-29 • via Nuitee
H
HSIAOLIN • extended_group • tw
9
2026-10-29 • via Nuitee
D
David • couple • il
8
סביר +
Pros:

ארוחת הבוקר אינה תואמת למי שאינו מתחבר לאוכל יפני

2026-10-29 • via Nuitee
J
Javier • solo_traveller • es
9
Buena ubicación en Matsumoto
Pros:

Buenas ubicaciones, todo muy limpio, parking, buena atención, habitaciones bastante grandes para ser Japón

Cons:

Todo bien

2026-10-29 • via Nuitee
Y
Yik Ching • couple • nz
10
Comfortable and great location
Pros:

The location is excellent, walkable distance to the train station and the castle. The check-in process was a breeze, super friendly and efficient staff on duty.

2026-10-28 • via Nuitee
J
Joy C_Philippines • family_with_children • ph
10
Excellent location
Pros:

Excellent location,, nice staff, comfy bed

Cons:

Breakfast can have a bit more variety

2026-10-28 • via Nuitee
L
Luxanawadee • family_with_children • th
8
Pros:

The location was in the city center. Not too far from restaurants and convenient stores.
The staff were helpful and friendly

Cons:

-

2026-10-28 • via Nuitee