Elounda Orama Boutique Hotel

Маленький туалет

Poco pulito e poco curato

The property had only just reopened for the season so there were areas that needed time to recover

Cold meats and cheeses for breakfast maybe could be covered with clingfilm to avoid things getting in!

When I chose this 4 star hotel I looked at all the facilities it had to offer. This included a spa, gym, rooftop cocktail bar, reception bar and pool bar. As this was a special treat for my friend this offered us additional facilities to treat ourselves and have a greater experience. Although the pool bar was open, albeit at 10:30 there was limited food available, only half stated on the menu and no cocktails were available. The pool opening hours were 10:30-18.30 which is too late, and after a couple of days they changed the opening time to 9:30. You were able to lay on the sun beds earlier however could not get in the pool until 9:30. The rooftop cocktail bar was not open and when we went to find it, the furniture was stacked up, the area was very dirty and abandoned, there were no signs this would be open in the near future. We were told the spa was not open and again looked unused and that the gym would not be open this season. The reception bar was almost empty and not inviting to sit in. Our room was cleaned daily but not thoroughly and we only had one change of towels, which I had to ask for on day 3.
As I based my search for a hotel that provided other facilities and they claim they are a 4 star hotel based on the facilities available it was very disappointing that several areas were not available to us. If I was aware of this I would have chosen a cheaper alternative accommodation that provided basic services and saved some money. I am interested in how a hotel retains the 4 star rating if all the services and areas are not available to all customers from the beginning to the end of the season. The cost of the week was based on the hotel facilities and type of room and board, this should be the same for all hotel residents who have access to all the facilities. I have never had issues with any accommodation I have booked through booking.

Στο πρωινό αρκετά από τα σκεύη και τα ποτήρια, ενώ μόλις είχαν βγει και θεωρητικά ήταν καθαρά, είχαν λεκέδες και βρωμιές, το προσωπικό αδιαφορούσε να κάνει σωστή δουλειά.

Hôtel trop grand , ascenseurs, escaliers, accès parking difficile

We paid extra for a sea-view room, but you had to lean out from the corner of the balcony to actually see the sea. The cleanliness could be better, as some areas looked quite worn out. Breakfast was the same every day and didn’t include any local dishes. Also, while some staff were excellent, others seemed indifferent and not very willing to assist.

Poor amenities and bedroom

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