Hard Rock Hotel Shenzhen

Hotels
•
Hard Rock
9.8 (234 reviews)
No. 9 Mission Hills Road , Shenzhen , CN
+86 755 3395 2888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Stylish design
Great breakfast
Cons:
Noisy air conditioning
Limited dining options
Small pool
Weak Wi-Fi

Categories

Cleanliness
9.5
Some reviews mention that the room is reasonably clean, but the hotel appears a bit old.
Service
9.99
Staff were very helpful, responsive, and provided good service throughout the stay.
Location
10
The hotel is well-located near a metro station and shopping mall.
Room Quality
9.98
Rooms are spacious, stylish, and comfortable.
Amenities
9.5
The pool is very small and overcrowded, which could be a downside.
Value for Money
9.95
Some dining options are considered too expensive compared to nearby alternatives.
Food and Beverage
9.5
Breakfast is good, but some reviews mention limited options.
Overall Experience
10
Overall, guests had a memorable stay with good service and amenities, despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:21

Property Description

Luxurious Accommodation with a Rockstar Vibe

Extravagant Guestrooms and Suites: Indulge in a lavish stay with extra long beds, private hot tubs, and chic contemporary decor.

Sports and Leisure Facilities: Whether it's tennis, golf, or bowling, satisfy your sporting needs. Relax at the rooftop pool or unwind in the steam room.

Culinary Delights and Free Mini Bar: Enjoy buffet meals, à la carte dining, and a complimentary mini bar service.

Book your rockstar experience at Hard Rock Hotel Shenzhen for an unforgettable stay!

Important information:

Children under 47 in height can enjoy breakfast for free. From 47 in to 55 in height, half price applies to breakfast, height higher than 55 in full price applies to breakfast, please contact the property for more details.

In order to comply with the government's disposable plastics regulation, from June 11, 2021, hotel will not proactively provide disposable necessities such as toothbrushes, combs, bath ball, razors, and nail files. We sincerely invite you to practice the concept of green travel, promote sustainable development. If you need to use the above personal daily necessities, please kindly contact the hotel guest service center, we will deliver it to your room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

9.8
Based on 234 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.5
Value for Money: 9.95
Food and Beverage: 9.5
Overall Experience: 10
D
DAVID • solo_traveller • ar
10
Pros:

Muy bueno todo.

2026-09-18 • via Nuitee
K
Kamping • solo_traveller • cn
8
2026-09-18 • via Nuitee
B
Bernhard • solo_traveller • ch
8
2026-08-17 • via Nuitee
Y
Ying Nung • couple • hk
8
2026-08-10 • via Nuitee
R
Robin en Ingrid • solo_traveller • nl
9
Goede ligging vlak bij mijn werk en tegen over een grote shopping mall
Pros:

Mooie ruime kamer en badkamer

2026-07-09 • via Nuitee
M
Majed • solo_traveller • iq
4
2026-07-03 • via Nuitee
H
hanl169 • Family • Singapore
10
Chic Trendy Kids Friendly Hotel
Pros:

Best hotel pick if you are planning to visit the Mission Hills area and the Karoo Ice World. The mall is also just opposite for all your shopping and dining needs.
Hotel decoration and vibes are chic rock trendy style.
First, you will be greeted by the friendly and helpful staff at the check-in counter, particularly Diana. There is also a popcorn and cotton candy station to welcome the kids.
The kids playroom also offer activities for the kids like cookie baking.
Then, the room is big and spacious with all amenities provided. Bed is big and comfortable, giving us a good night's sleep every night.
Hotel breakfast spread is big and tasty, and the dinner buffet is also highly recommended after a long day of play with your kids.
Pool is relatively small and might get crowded.
Overall, this hotel is great pick if you are visiting this area.

2026-06-27 • via Tripadvisor
S
Selim • extended_group • tr
10
İyi bir seçim ama tam batı standartlarında değil hizmet
Pros:

kahvaltı Batı standartları için çok uyumlu değil

Cons:

Otelde spa'da masaj seçeneği var. Ancak böyle bir hizmet yok otelde.

2026-06-18 • via Nuitee
O
orlando • family_with_children • gb
10
Pros:

Bathtub, friendly musician, good options of food, hotel room design and proximity to mall.

Cons:

Hard to communicate in English on phone.

2026-06-12 • via Nuitee
S
Sharon • solo_traveller • il
9
2026-05-23 • via Nuitee
P
Paul • solo_traveller • nl
8
Nice experience
Pros:

The overall look and decoration of the hotel is great. It is clean and the bluetooth sound system in the spacious room is nice. The breakfast was divers and nice with a great decor in the restaurant. The bed was quite comfy,

Cons:

The airco unit was a jet engine and far too loud to have running at night for me. Therefore it had to be turned off by which it got quite hot in the room eventually with sweaty wake ups. And well you are in China, so not everything works as great as it looks like. e.g. the shower door did not close properly so the bathroom floor floods will showering. The drain of the bath did not open after having taken a bath so you had to pry it open with a coin. A fridge in the room that did not get very cold. Such things takes away the 5 star feeling. It would have been nice for the desk to be positioned to face the room rather than a wall. Pool closing at 19:00 is early

2026-05-17 • via Nuitee
S
Sean • couple • gb
10
2026-04-29 • via Nuitee
M
Michael_Chrusciel • Solo travel • Detroit, Michigan
10
Such a great place!
Pros:

I stayed in an excellent room for an incredible price, the check-in, check-out (especially Cherie), concierge, Rock Royalty Lounge, Hard Rock Cafe, room service, and housekeeping staffs were just so attentive, warm, welcoming, and lovely to interact with. I truly miss this level of hospitality now that I'm in Malaysia, where the exact opposite it true. I hope to stay at the other Hard Rock properties in China as soon as I have the chance! Thank you Hard Rock Hotel Shenzhen!

Also, this hotel's Hard Rock Café will always be special to me because of the tireless work ethic and kindness of its main worker, who I sadly never caught the name of, and she was the reason why we decided to dine two nights in a row here. She was so attentive, and the service was so fast. To see her managing the dining area, bar, and Rock Shop so effortlessly and always with a smile was so inspiring and heartwarming. She also was incredibly polite with my large order at the Rock Shop so late at night, and her English language skills were the best I witnessed not only throughout the entire hotel, but throughout Shenzhen!

2026-04-16 • via Tripadvisor
O
Oksana • couple • ua
9
Pros:

The location is great

Cons:

Poor English of the stuff.

2026-03-31 • via Nuitee
O
Oksana • couple • ua
9
2026-03-31 • via Nuitee
M
Mandy • family_with_children • hk
10
Pros:

服務一流

2026-03-21 • via Nuitee
S
Stephen • solo_traveller • au
7
Comfortable rooms and friendly staff but Lacklustre breakfast
Pros:

I love that there is a live plant in the bathroom. It made the room feel less cold.
I loved that the quilt has a proper quilt cover on it, and it is not sandwiched between 2 flat sheets.
The shower was great, with nice water pressure.

Cons:

The breakfast and the coffee. The breakfast is probably good for most, but I find it does not cater to my dietary preferences. Luckily there is a starbucks nearby and they have cold brew.

I hate that the quilt is tucked in at the feet. Why do hotels do this!

The bed is too hard for my liking.

2026-03-11 • via Nuitee
E
Elenid Nia • family_with_children • hk
9
Funky hotel with excellent staff
Pros:

Perfect location for our needs, exceptionally friendly and accommodating staff, room was very big with cool decor, free guitar rental was fun.

Cons:

Cafe allowed smoking which wasn’t nice

2026-01-31 • via Nuitee
H
Hongyan • extended_group • us
10
2026-01-26 • via Nuitee
E
Elizabeth • family_with_children • hk
8
2026-01-01 • via Nuitee