Best Western Plus Buda Austin Inn & Suites

The elevators are out of there last serviced/checked date. Both elevators have duct tape holding up the button panel; one of the panels has a “wet floor” sign holding the panel up.
The location is very difficult to get to after taking the u-turn lane, took multiple attempts to get to location.

Never got my refund

Las almuadas y los colchones y cortinas sucios

Everything was great!

There was no hot water. Had to have several cold showers. Had to have several cold showers when we asked about it they said the hot water had been out several days and there was nothing they could do about it. also, the air conditioning unit in my room are broken.and had to move rooms. Staff were polite. It was not their fault they were just having to deal with the circumstances but the management or ownership could’ve called plumbers out even over a holiday weekend and by this time it was July 7 th so no excuse for cold water. If they knew this before we checked in, maybe they should’ve sent us a message giving us the option to cancel and book elsewhere.

I was visiting because of my sister's funeral. Got up to get showered and no hot water. I asked several employees and no answer. I later find out it was 2 water heaters busted. I leave go to shower else where and the key card stops working and my grandkids got locked out. I was so over it by then that I just checked out and had to pay for another hotel else where.

Decent location

Didn’t like the way that it had a nasty, lingering wet, musty smell as soon as you walked into the lobby, and it only enhanced even worse as you got into your room. The elevators and hallways to get to set room are terribly hot and the elevator buttons need service as a couple did not work during our stay also some of the access control i.e. doors that have magnetic strike mechanisms. Read the car correctly, but did not unlock properly rendering the door useless for entry and only good for exit shower pressure and temperature was extremely subpar along with the cleanliness of the restroom as we got towels that were stained, and that were rough and quite frankly just nasty also construction or whatever remodel of the bathroom was poor. There were sharp edges of caulking, broken tile, and it was just a mess. Definitely definitely will not be staying again unless extremely unfortunate circumstances require me to.

Water wasn’t working in the shower

Everything is pretty good

The staff did the best they could with so many problems with the hotel. No hot water, no AC in common areas, the breakfast was very basic and roaches in the room. I have stayed at many Best Westerns and this on by far was the worst. I'm not one to ever leave a review but I felt like others need to know this issues.

Na

The only problem was there was no hot water. Told the staff at the front desk she was going to advise the manager.

No room complimentary water, toothbrush, toothpaste, snacks.
Linens and pillow fabric is rough to skin, not smooth to touch.
Pillows are thin than expected.