Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
7.13
Rooms had issues with dust and mold, not acceptable for Hilton standards.
Service
9.06
Service was often rude and dismissive, failing to address guest concerns adequately.
Location
10
Convenient location near Al Haram, although access can be tiring.
Room Quality
9.98
Rooms were generally comfortable, but initial cleanliness was poor.
Amenities
10
Amenities were decent with good access to the executive lounge and breakfast.
Value for Money
9.04
Experience did not meet expectations for a Hilton, affecting perceived value.
Food and Beverage
10
Breakfast was highly praised, although service issues were noted.
Overall Experience
10
Despite the issues, the location and breakfast were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Majestic Views and Convenient Location
Experience breathtaking views and easy access to the Sacred Mosque at Hilton Makkah Convention Hotel. Located near the Haram and Al Shubaikah Umrah entrance Gate, our hotel is the perfect base for exploring the Holy City of Makkah.

Luxurious Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and complimentary bathrobes and slippers. Stay connected with free WiFi throughout the property and enjoy the convenience of a 24-hour business center and front desk.

Culinary Delights and Relaxation
Savor delicious meals at our 3 restaurants, unwind with a coffee in the lounge, or enjoy a refreshing workout at the fitness center. Whether it's a business brunch or a leisurely drink, Hilton Makkah Convention Hotel caters to all your needs.

Ready to immerse yourself in luxury and convenience? Book your stay at Hilton Makkah Convention Hotel now to elevate your Makkah experience.

Important information:

Guests are kindly asked to present their passport and a bank card used for booking upon check-in. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy: Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate. Children 5 years and under enjoy complimentary meals. From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

9.4
Based on 16857 reviews
Cleanliness: 7.13
Service: 9.06
Location: 10
Room Quality: 9.98
Amenities: 10
Value for Money: 9.04
Food and Beverage: 10
Overall Experience: 10
Z
Zarmina • extended_group • us
10
2026-08-16 • via Nuitee
B
Bahija • solo_traveller • fr
10
2026-08-15 • via Nuitee
F
fatine • solo_traveller • ma
10
2026-08-15 • via Nuitee
الذروي • couple • sa
10
شكرا لكم بحجم السماء
2026-08-15 • via Nuitee
I
Idris • couple • us
8
2026-08-15 • via Nuitee
Z
Zairah • couple • au
8
It was good
Pros:

The location and comfort

Cons:

Some staff didn’t cooperate

2026-08-15 • via Nuitee
G
Gul Mohamed Khan • solo_traveller • in
10
2026-08-15 • via Nuitee
J
Jawan • family_with_children • sa
8
Pros:

النظافة والمرافق

Cons:

بعده قليلًا عن الحرم

2026-08-15 • via Nuitee
M
Muhammad • couple • ae
9
2026-08-15 • via Nuitee
A
asd90 • solo_traveller • sa
9
2026-08-15 • via Nuitee
A
ayesha • couple • ae
10
2026-08-15 • via Nuitee
A
Abdulrahman • couple • sa
10
I will never forget my stay here. It was an exceptional experience and a wonderful memory that I will always cherish.
Pros:

The stay was exceptional. The service was outstanding, and the property was very clean and well maintained. Overall, it was a wonderful experience.

Cons:

None

2026-08-15 • via Nuitee
F
Faiz • solo_traveller • ae
6
2026-08-15 • via Nuitee
J
Jaber • family_with_children • kw
10
2026-08-14 • via Nuitee
D
Danhassan • solo_traveller • ng
10
Pros:

There staff are good

2026-08-14 • via Nuitee
H
Haifa • family_with_children • sa
10
2026-08-14 • via Nuitee
M
Mohamed • family_with_children • gb
10
2026-08-14 • via Nuitee
O
Ossama • couple • kw
9
2026-08-14 • via Nuitee
M
Mohammad • solo_traveller • sa
10
2026-08-14 • via Nuitee
A
Ahmad • extended_group • sa
8
It was wonderful and could be better .
Pros:

I highly appreciate the Saudi staff who made my stay with my family wonderful and exceptional .

Cons:

I didn’t like the way the non-Saudi staff on phone who gave me hard times just to confirm my booking !! They were uncooperative and unprofessional in dealing with such small issues of confirmation . I have already stated that I will pay the full amount at the property and yet they were totally unfriendly and demanded I pay one night before coming through Booking.com

2026-08-13 • via Nuitee