Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
7.13
Rooms had issues with dust and mold, not acceptable for Hilton standards.
Service
9.06
Service was often rude and dismissive, failing to address guest concerns adequately.
Location
10
Convenient location near Al Haram, although access can be tiring.
Room Quality
9.98
Rooms were generally comfortable, but initial cleanliness was poor.
Amenities
10
Amenities were decent with good access to the executive lounge and breakfast.
Value for Money
9.04
Experience did not meet expectations for a Hilton, affecting perceived value.
Food and Beverage
10
Breakfast was highly praised, although service issues were noted.
Overall Experience
10
Despite the issues, the location and breakfast were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Majestic Views and Convenient Location
Experience breathtaking views and easy access to the Sacred Mosque at Hilton Makkah Convention Hotel. Located near the Haram and Al Shubaikah Umrah entrance Gate, our hotel is the perfect base for exploring the Holy City of Makkah.

Luxurious Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and complimentary bathrobes and slippers. Stay connected with free WiFi throughout the property and enjoy the convenience of a 24-hour business center and front desk.

Culinary Delights and Relaxation
Savor delicious meals at our 3 restaurants, unwind with a coffee in the lounge, or enjoy a refreshing workout at the fitness center. Whether it's a business brunch or a leisurely drink, Hilton Makkah Convention Hotel caters to all your needs.

Ready to immerse yourself in luxury and convenience? Book your stay at Hilton Makkah Convention Hotel now to elevate your Makkah experience.

Important information:

Guests are kindly asked to present their passport and a bank card used for booking upon check-in. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy: Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate. Children 5 years and under enjoy complimentary meals. From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SAR 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for SAR 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 16419 reviews
Cleanliness: 7.13
Service: 9.06
Location: 10
Room Quality: 9.98
Amenities: 10
Value for Money: 9.04
Food and Beverage: 10
Overall Experience: 10
شيما • couple • sa
10
2026-07-04 • via Nuitee
شيما • family_with_children • sa
10
2026-07-04 • via Nuitee
A
Azmath • solo_traveller • lk
8
2026-07-04 • via Nuitee
I
Issa • extended_group • om
8
2026-07-04 • via Nuitee
A
Abdul Mohsen • solo_traveller • sa
8
Pros:

الفندق قريب جدا من الحرم مقابل بوابة الملك عبدالله ويوجد قريب من الفندق جالسات وكافيهات

Cons:

الفندق ع ارتفاع يتعب في الرجوع الي الفندق

2026-07-03 • via Nuitee
A
Alosaa • couple • us
10
2026-07-03 • via Nuitee
راشد • couple • kw
7
تجربة جيدة سوف يتم تكرارها بإذن الله
Pros:

نظافة المكان و اسلوب الموظفون

Cons:

كان هناك بطىء في استجابة الروم سيرفس قليلاً

2026-07-03 • via Nuitee
S
Sara • family_with_children • qa
6
2026-07-03 • via Nuitee
M
Muhammad • extended_group • ae
9
2026-07-03 • via Nuitee
A
Arwa • extended_group • sa
10
2026-07-03 • via Nuitee
محمد • couple • sa
10
رائعة جداً
Pros:

مريح جداً

Cons:

لا شيء

2026-07-03 • via Nuitee
A
abdulrahaman • family_with_children • sa
8
2026-07-03 • via Nuitee
Z
Zahra • solo_traveller • qa
8
Great location, clean,
Pros:

Location, cleanliness

Cons:

Dinner menu option was limited and over valued. Could be much better if it was clearly stated that it’s a limited buffet.

Breakfast was fair but strange that fresh juice was not offered to everyone.

2026-07-03 • via Nuitee
D
Djamila • solo_traveller • gb
10
Pros:

Walking distance to the Masjid and shops

Cons:

I wish someone told me the way to the Masjid.
I went out few times from the main entrance, then a tunnel, then passed all the other big hotels, then a lift, then stairs.
Until I saw a sign on the wall saying..
Way to the Masjid 🙄

2026-07-02 • via Nuitee
راكان • solo_traveller • sa
7
جميله لكن ينقصها الافطار
Pros:

جميل قريب من الحرم

Cons:

لقد حجزت لكي اخذ الفندق لكي يكون قريب من الحرم
ويكون يوجد به فطور لكن لم احصل على فطور

2026-07-02 • via Nuitee
J
JAMAL • solo_traveller • tn
10
2026-07-02 • via Nuitee
S
Saad • solo_traveller • sa
10
2026-07-02 • via Nuitee
A
Abdul • solo_traveller • ng
10
Pros:

Excellent

Cons:

Perfect

2026-07-02 • via Nuitee
ابواحمد • extended_group • sd
10
2026-07-02 • via Nuitee
A
Abdullahi • solo_traveller • qa
10
Great place to stay
Pros:

Great location, with just a short walk to the Haram. The room I booked was very comfortable and offered a lovely partial view of the Haram, which I really appreciated.
The breakfast and dinner (dinner was included in my booking) were both excellent, with a good variety and quality of food.
What truly made my stay exceptional, however, was the staff. Every single member of the team, without exception, was courteous, professional, and genuinely eager to help. I'd especially like to thank the reception, transportation, and guest services teams, breakfast and dinner team who were all outstanding throughout my stay.

It is evident that the staff are exceptionally well trained and take great pride in caring for their guests. Their professionalism, dedication, and warm hospitality made a lasting impression on me.

Thank you all for making my stay so enjoyable. I wish you continued success and all the very best.

Cons:

Nothing!

2026-07-01 • via Nuitee