The Q Hotel

The photos of the rooms are not accurate, the 1st room was dirty with cobwebs and dust, the shower was mouldy, the grout and sealant was black, the curtains were too long for the windows which had to be kept closed as there was no nets, so anyone walking past could see in, this was a basic room but not worth the money, also I had to pay £90 extra for breakfast for 2 of us for 3 days, but to be honest it wasn't worth it! We upgraded for the 2nd and 3rd nights of our stay, £44 extra! it was better but still badly decorated, and fittings in the bathroom were rusted and discoloured without a towel rail, the room wasn't cleaned whilst we were out so there was no extra tea coffee etc/bins emptied, bed made! We didn't use the pool but it looked like it needed cleaning. The outside was generally unkempt, the restaurant was closed in the evening so we went elsewhere for an evening meal,
I don't like giving bad reviews but we were disappointed with this (boutique)hotel 😔

No lifts, not enough parking & what there was, was not in good condition or site.
I slipped & fell in the parking area, could not get up by myself, had help from my husband & daughter.
Am bruised in my operated on knees & ankle. Husband is bruised too trying to save me from slipping on the shingly surface.
No help from the hotel other than an offer of an ice pack. No other check ups made or fall recorded in their accident book!

Nothing

Very nice

Rooms were poorly equipped and dirty. There was not one shelf or hook even in the bathroom to put anything on. Really poor workmanship throughout. Bathroom doors which dont close or with latches that catch on the wall cladding. Broken slabs which are loose on the steps to reception. Inadequate parking. Broken steps around pool and lots of tiles missing. Generally dirty and poorly maintained. Tvs that either dont work or are difficult to use. No welcome book or information books. Poor local knowledge by staff. Pictures on booking.com are cleverly taken and not a true reflection of the premise. Not worth the money we paid. Infact we left 2 days early even after noticing there was a no refund policy!

Firstly Ewan who was on reception/bar & acting manager was very helpful, however the hotel was truly dreadful. How anyone could rate anything this grim above 1 out of ten is beyond me. The room we were given was appalling we could not have stayed there it was so bad. Ewan
understood & tried to give us an alternative room but this
was almost as bad and did not suit our needs due to being on the 2nd floor & not having a walk in shower. We asked for a refund for the 2 nights we had paid for but were refused as Ewan did not have this authority so we asked for the name & number of the hotel owner which he refused to give us as he said they were away.
The list of complaints is endless there is no provision for food except breakfast even thought the hotel sign outside clearly states there is a bistro. The jacuzzi adverised was broken the pool area looked untidy very scruffy & even dirty, totally uninviting. The large lounge was tasteless, dark & dingy with absolutely no redeeming features to entice anyone to sit there. The bedroom was in need of re decoration the furniture was old & broken, the curtains were half hanging off, the shower was so small you could even turn round in it & the bathroom had no sink as it wouldn't have fitted one , so they had installed one by the bed. It was so squashed in there wasnt space to stand to wash properly . There was a screen that hung on the wall which was almost falling off & looked dangerous.
The door to the bathroom had peeling paint and looked damaged and the whole room was in really bad condition. It was tiny for a twin room & the beds were so soft we would never have been able to sleep
in them. I never normally never leave a review & I have stayed in hundreds of hotels but the most basic Travelodge is infinitely superior to this hotel.
Do not stay there unless you have no expectations.

very low water pressure unable to shower Monday morning
door kept banging all night even though it was closed
toilet seat lid broken
Breakfast is a rip off for example if i just wanted poached egg on a slice of toast this would cost £15.00 no adjustment in cost
late check in due to room not being cleaned

See above

Room too small without a desk

De kamers waren heel erg gedateerd, niet schoon, ontzettend klein. Alsof we terug waren in de jaren 70. Maar de prijs was allesbehalve gedateerd. De kamer voor 2 personen kostte € 190 en onze vriend had exact dezelfde kamer en die kostte € 117. En dat was het ook al niet waard. De receptie wilde ons geen andere kamer geven en ook niet laten zien.

Very minor point — the shower pressure was quite low, and personally I’m not a fan of shower curtains.