Hyatt Place Cincinnati/Sharonville Convention Center

Hotels
•
Hyatt Place
8.1 (726 reviews)
11345 Chester Rd , Cincinnati , US
+1 513-771-1718

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Poor quality breakfast
Cleanliness issues

Categories

Cleanliness
7.76
Several reviews mentioned cleanliness issues including ants and a dirty sink.
Service
8.73
Mixed sentiment; however, some reviews praised the staff's friendliness.
Location
8.77
Convenient location for events, though there were some noise issues.
Room Quality
8.22
Generally positive, noting clean and comfortable rooms, but also noise concerns.
Amenities
8.25
Mixed reviews regarding amenities, positive comments about the size and cleanliness of rooms.
Value for Money
8.01
Some customers felt surcharge was excessive; billing issues also noted.
Food and Beverage
6.76
Numerous negative comments regarding the quality of breakfast and service.
Overall Experience
8.33
Overall sentiment reflects a mix of opportunities for improvement but still a generally satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:49

Property Description

Luxurious Amenities
Hyatt Place Cincinnati/Sharonville Convention Center boasts a fitness centre, terrace, and a restaurant and bar. Guests can unwind in air-conditioned rooms with free WiFi and enjoy the indoor pool.

Comfortable Accommodations
Each room features a desk, seating area, and a flat-screen TV with cable channels. The private bathrooms provide convenience and the 24-hour front desk ensures all needs are met promptly.

Convenient Location
Located in Sharonville, this 3-star hotel is near Cincinnati Zoo and Botanical Garden, offering easy access to local attractions. With Cincinnati Municipal Lunken Airport just 26 km away, travel arrangements are a breeze.

Book your stay at Hyatt Place Cincinnati/Sharonville Convention Center for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CVG

Location

Guest Reviews

8.1
Based on 726 reviews
Cleanliness: 7.76
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.01
Food and Beverage: 6.76
Overall Experience: 8.33
J
JoeWanna • family_with_children • us
5
2026-09-01 • via Nuitee
L
Larry • couple • us
10
2026-08-29 • via Nuitee
T
Tia • solo_traveller • us
9
Pros:

The location

Cons:

The room did not have a microwave

2026-08-15 • via Nuitee
D
Davis • solo_traveller • us
8
2026-08-11 • via Nuitee
D
Delexis • family_with_children • us
6
Overall my kids enjoy there self’s it has a few problems that can be solve and fix for the name wasn’t worth the stay
Pros:

The sheets cover was as clean as I expected it to be

Cons:

The pool it was real cloudy

2026-08-11 • via Nuitee
D
Diane • family_with_children • us
9
It was a nice place to stay
Pros:

Rooms were nice and breakfast hot and fresh. There were options for real coffee mugs which was a plus.

Cons:

Gentleman that checked us in could have been a little friendlier - he wasn't rude just not friendly.

2026-08-10 • via Nuitee
K
Kendrea • couple • us
10
Great stay will definitely be back
Pros:

Everything

Cons:

Pillows too soft

2026-08-09 • via Nuitee
S
Shannon • family_with_children • us
10
Praise was the best part of our stay!! Such a gentleman..and a marvelous help!
Pros:

Staff was really great and attentive! Thank You!

2026-08-09 • via Nuitee
R
Rollin • solo_traveller • us
8
Pros:

Breakfast staff was awesome . Good breakfast as well

Cons:

N/A

2026-08-07 • via Nuitee
C
Chameka Yancey • couple • us
8
2026-08-03 • via Nuitee
P
Padma • family_with_children • us
9
2026-07-20 • via Nuitee
B
Brittany • solo_traveller • us
1
Sorry but Never Again.
Pros:

The location was convenient. The lobby/dining area was decent.

Cons:

The beds were HARD and uncomfortable. The bedding on the sofa bed was dirty and the couch had crumbs old lip chap and trash under the cushions and crumbs of food on the sofa bed when you pulled it out. The bag of extra bedding in the closet smelled used!!! The blow dryer was just unraveled hanging off the bathroom counter when we walmed in. the coffee maker in the room was dirty the glasses were already USED when we got to the room both rolls of tissue were opened and used wasnt even a new rool available and the kleenex was empty!! The pool water was yucky!!! murky and freezing cold and No lights in the pool and absolutely no towels in the pool area!!The hot breakfast food was cold especiallythe sausage links the oranges were turning brown. The rooms were super muggy even with the air on. The bar downstairs NEVER opened the whole weekend. The phone in the room didnt work everytime I tried to call front desk it just rang twice and hung up or didnt ring at all. The mini fridge didnt get cold at all!!! Then I asked for an extra pillow and blanket and they told me they didnt have one because they were all booked 😒 i asked them to change the sheets when I stepped out one day and they had the nerve to make the bed with the same sheets and refused to put new bedding in the sofa bed. Idk just want a good fit for me and my family as much as I spent i could have stayed somewhere wayyyyy better and much more comfortable one of the worst thi is is spending your money and feeling CHEATED during and after smh

2026-07-13 • via Nuitee
A
Angel • solo_traveller • ar
10
2026-07-12 • via Nuitee
T
Tracy • family_with_children • us
10
2026-07-09 • via Nuitee
A
Alexis • couple • us
10
2026-07-09 • via Nuitee
5
569johanj • Family • Atlanta, Georgia
2
Dirty and poor customer service
Pros:

Room was dirty (floo was sticky/bathroom, crib, and couch were visibly dirty in particular). Asked for multiple housekeeping items which were missed. Poor customer service. Probably the worst Hyatt we have stayed in.

2026-07-02 • via Tripadvisor
M
Meg • family_with_children • us
8
Pros:

The location was great. The room was nice

Cons:

The pool was dirty and had hair in it. My grandchildren couldn’t swim.

2026-06-26 • via Nuitee
C
Cheryl • couple • us
8
Property was in a good location, convenient and safe.
Pros:

Location was great. Local brewery was right across the street. Great beer.

2026-06-26 • via Nuitee
A
arthur • couple • us
10
2026-06-24 • via Nuitee
E
Estefania • solo_traveller • us
10
2026-06-18 • via Nuitee