The Monsaraz San Diego, Tapestry Collection by Hilton

Tv didn't work

The air conditioner was not working so they had a portable A/C. The desk chair was missing. Public Parking but had to use valet for it.

A/C didn’t work upon arrival. No discount was offered.

No A.C in room, no balcony as advertised, the main purpose of me booking this location. Front desk clerk mentioned free cancellation or 25% off and upon check out balance remained the same was not compensated

Once I got to the room it was very HOT and when I went downstairs to let them know. They said yes they knew about it that was the side that was affected and there was no other room available. The only thing they could do is give me a 30% off and since we needed a place to stay we did but checked out by 4am. We had to sleep with the window open. I was not happy with my stay and they charged me full price.

We're very disappointed with our recent stay at: The Monsaraz San Diego, Tapestry Collection. Could not sleep from heat both nights on June 26 & 27, 2026 due to no air conditioning in the room and no window to open for air? Also the temporary air condition in the room did not work properly and we reported to the front desk after no sleep in the am. Staff told us that they had problem with air-conditioning in the entire hotel and there was no room available with aircondition. We came back to the room around 2pm. Seemed like they worked on the temporary air conditioning a bit but room was still too hot and temporary air condition didn't work either. We feel that we should have been informed about this problem prier to our stay in the hotel. We were attending a family wedding in San Diego and time consuming to look for another hotel when we checked in the hotel late around 8pm. the 1st. night. The day after when we reported the problem the staff told us that they will send someone to work on the temporary aircondition but didn't solve the problem at all! We're very disappointed and requesting a refund of $680 for both nights of our stay on June 26 & 27 at the above hotel please? Thanks, Valeh Mohamedi

Becsekkolaskor szóltak hogy nincs légkondi és nem értek el telefonon, de nem is kaptam hívàst, és még ablakot se lehetett nyitni, semmi megoldàst nem talàltak ki vagy màsik szobàt se így törölnünk kellett a szallodàt és egy màsik szállást kellett gyorsan foglaltunk🫤, 2 kis gyerekkel és àllapotosan nem volt kellemes szituàcio és még elnézést de kaptunk.

It’s on a very noisy street. The street side rooms are very very loud.

The woman on the desk were really unfriendly

Very dirty room.

The AC did not work. While I could adjust the temperature, it never once turned on. We had already settled in for the night, and any fix just would not have worked out.

No parking lot available, valet 35 dlls, they overcharged me for the valet only used it 1 day and told them about it but they charged 2 days. Water was cold in the mornings, TV didn’t work and when we called to let them know they said the man who fixes them was there. Only two towels even though we booked for 3 people when we asked housekeeping for another towels she said there’s none, dirty or clean. Manager was able to find us another towel at the end.