The Monsaraz San Diego, Tapestry Collection By Hilton

Shower head full of calcium.

I had the worst experience at this property! the prices were jacked up when you check in and also the conceirge wasnt very responsive..every time i needed something like a towel or something else i had to go downstairs to nudge them..worst experience ever

AC was not great. The room one was pretty much non functional. The Split unit that was installed was also not able to keep up. The room would heat up quickly once sun was up and stay warm until late night. I don’t know that we ever got it under 77 degrees. Luckily I brought a fan and was able to use that to assist. The valet parking is quite a joke as well since it’s legit a parking garage under the hotel, or street parking beside the hotel. There were only 2 towels in room for a 4 day 3 night stay. We asked a housekeeper for additional and she was out so had to get from the front desk. There was also a lot of noise from above at all hours. I think we were under a rooftop patio of some sorts.

Our stay at Monsaraz was an exercise in patience and confusion.
We were originally told that check-in was at 4:00 PM. Upon arrival, we were informed that check-in had been pushed back to 5:30 PM and that we would be notified when our room was ready. We were never notified. The check-in process was total chaos, people were all over the lobby waiting for rooms. The front desk employee appeared completely overwhelmed and pretended to be in charge with total attitude and no solutions.
After waiting an extra 1.5 hours to check-in and having to miss our dining reservations, when we finally did check-in, we were told Booking.com failed to pay our reservation and that we would have to essentially double pay to stay.
Then came the $75 pet fee, which had not been disclosed to us ahead of time. Another delightful surprise. When we brought that up, the front desk person basically told us good luck finding another hotel that accepts pets.
Once we finally made it to the room, we discovered that it had apparently seen better days. There was a stain on the carpet, the hair dryer was broken, there was no hand soap, and the curtains leading to the patio were completely shredded.
The next day, when we checked out, we finally encountered an empathetic, professional, understanding person at the front desk named Manny. He actually took the time to try and figure things out. Unfortunately, we were charged twice for the same room, once through booking.com and once directly through the hotel. Both parties were not very helpful in resolving this issue and I had to file a claim through my credit card to get the refund. Also, I was surprised at how bad the customer service was through booking.com and I don't think I will them in the future to book hotel stays.
Between the delayed check-in, lack of communication, chaotic front desk, surprise pet fee, payment fiasco, and room that looked like it had been through a minor wildlife incident, Monsaraz and Booking have some serious work to do.

Nothing Really. Would of loved to have a pool to lay next too, or someone in the bar at the restaurant so we could of ordered a drink. Sadly there was no one to order food or a cocktail from so we went elsewhere.

Nothing. The air conditioner went out the same night we got there and had to leave to another hotel and we still haven’t received a refund.

تعامل الموظفين سيء للغايه الفندق كان سعره غالي جداً

We reserved and paid for a king room nearly three weeks before our stay. When we checked in, we were given keys to a room with two queen beds without being told about the change. We only discovered the issue after entering the room and had to return to the front desk.

Staff confirmed that they had moved us because there were no king rooms available and acknowledged that they “overbooked” and that Hilton Honors/direct bookings were prioritized over third-party bookings. We were told they could cancel our reservation if we were unhappy but were not offered any meaningful accommodation or refund, despite not receiving the room type we reserved and paid for.

After the stay, Booking.com contacted the hotel on our behalf and agreed that the situation was not handled appropriately. However, the hotel still refused to provide any compensation. While the room itself was clean, the way this situation was handled left us very disappointed.

Air conditioning didn’t work. TV didn’t work. I paid for a king bed and got two smaller beds. Bathroom was not very clean. They said they couldn’t move me to a different room. And the only parking option is the hotel valet, but they take a long time to bring your car.

They did not have towels for us on time and we wanted to take a shower. It took more than an hour for them to deliver them.

Tv didn't work

The air conditioner was not working so they had a portable A/C. The desk chair was missing. Public Parking but had to use valet for it.

A/C didn’t work upon arrival. No discount was offered.

No A.C in room, no balcony as advertised, the main purpose of me booking this location. Front desk clerk mentioned free cancellation or 25% off and upon check out balance remained the same was not compensated