The Crown Hotel

Hotels
3.8 (1136 reviews)
C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton , Stoke on Trent , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Non-smoking throughout
Private parking
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great price
Great location
Cons:
Dirty rooms
No hot water
Noise issues
Poor service

Categories

Cleanliness
2.69
Many mentions of filthy rooms, dirty bathrooms, and bugs.
Service
5.16
Staff were described as lovely in some instances, but overall experience was poor.
Location
6.2
Location was convenient by the station.
Room Quality
2.65
Rooms reported as dirty, cold, and needing repairs.
Amenities
3.68
Issues with lack of hot water and dirty bathrooms noted.
Value for Money
4.14
Some mention of good price, balanced by poor experiences.
Food and Beverage
3.19
No mentions of food services, only issues reported.
Overall Experience
2.66
Multiple negative experiences detailed across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:46

Property Description

Convenient Location
Located in Longton, The Crown Hotel is a perfect choice for football fans and travelers looking for easy access to Stoke's attractions.

Historic Charm
Set in a Victorian building, The Crown Hotel retains its original features, offering a unique and charming stay for guests.

Comfortable Accommodation
All bedrooms at The Crown Hotel are equipped with private en suite bathrooms, TVs, and tea/coffee making facilities, ensuring a comfortable and convenient stay.

Experience the perfect blend of convenience, charm, and comfort at The Crown Hotel. Book now for a memorable stay in Longton!

Important information:

All group bookings of 5 rooms or more require a nonrefundable deposit of 25 GBP per room.

Please specify on booking and prior to arrival your room preference type (for example, smoking or nonsmoking). The hotel does not guarantee that your request will be available.

Should you require a late check-out, please see the Duty Manager on check-in. Late check-out will be charged according to time of late check-out.

Please note that the guest name and cardholder name must be the same, otherwise the booking will not be accepted.

Please note the property is going through refurbishments on the exterior and interior of the building. The work will be completed by October 2019.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

3.8
Based on 1136 reviews
Cleanliness: 2.69
Service: 5.16
Location: 6.2
Room Quality: 2.65
Amenities: 3.68
Value for Money: 4.14
Food and Beverage: 3.19
Overall Experience: 2.66
G
Grigoras • solo_traveller • gb
5
2026-09-19 • via Nuitee
Z
Zaitoon • solo_traveller • gb
7
Would recommend and go back again.
Pros:

Love the hotel. Looked really nice with real character. The staff were really helpful too

Cons:

Bathroom was slightly dated.

2026-09-18 • via Nuitee
T
Tafadzwa • solo_traveller • gb
10
2026-09-17 • via Nuitee
M
Muma • family_with_children • gb
8
Staff were good and helpful when needed
Pros:

The family room was good

Cons:

Entry via the back isn’t accessible

2026-09-15 • via Nuitee
C
Charlotte • solo_traveller • gb
10
2026-09-12 • via Nuitee
R
Richard • solo_traveller • gb
5
2026-09-12 • via Nuitee
T
Thomas • extended_group • gb
2
Cheap, dirty, unsafe, hostile.
2026-09-12 • via Nuitee
R
Rakesh • solo_traveller • gb
8
Pros:

Yes I would book again

2026-09-12 • via Nuitee
G
Grigoras • solo_traveller • gb
7
2026-09-10 • via Nuitee
L
Luke • solo_traveller • gb
7
Pros:

Does what it says on the tin

Cons:

The area 🤣

2026-09-10 • via Nuitee
F
Foromani • solo_traveller • gb
2
2026-09-10 • via Nuitee
W
Woods • solo_traveller • gb
2
Pros:

Cheap cheerful

Cons:

Was told a wrong check out date

2026-09-10 • via Nuitee
S
sane • solo_traveller • gb
10
Pros:

Stoke on Trent

Cons:

Nothing loved it all

2026-09-10 • via Nuitee
C
Chris • solo_traveller • gb
1
The worst stay at a hotel ive ever had.
Pros:

The location was near shops and tesco.

Cons:

Everything else. Staff miserable and no customer service skills. Just on there mobiles every time i saw them. The room was disgusting and smelt really bad. Like bad drains especially the bathroom. The toilet seat was loose and the shower was over a bath and not fit for purpose. The bed was uncomfortable and there were no bedside tables or anything to put stuff on. The view was the flat roof top which was covered in empty bottles and rubbish. There were people outside taking drugs and the noise at night with people up and down stairs shouting was ridiculous. It was the worst hotel i have ever stayed in and should be avoided at all costs. You will not get a good sleep and the bedrooms are disgusting and the smell puts you off touching anything. Do your self a favour and dont book this place.

2026-09-04 • via Nuitee
R
Richard • solo_traveller • gb
5
It was a bed for the night.
Pros:

Not a lot.

Cons:

The bed was very unconfortable, the curtains has seen better days.
The water in the shower was not great either.
The place did not look like a Hotel.

2026-09-01 • via Nuitee
Z
Zoe • family_with_children • gb
1
2026-08-31 • via Nuitee
B
Bethany • family_with_children • gb
1
Unsafe and uncomfortable
Cons:

We travelled as a group, across 2 rooms. Our family room was above the road and overlooking druggy alley. All night we heard them arguing, fighting and drag racing on the road. The window in the room overlooking this area did not close, let alone lock so we did not feel safe at all as it was a very easy climb. Unfortunately this was not just unlucky room placement, as the whole location is surrounded by crime and unpleasant individuals. The hotel itself is very dirty and uncomfortable. The gentleman on the front desk preffered to grunt and answer questions with one syllable. None of the communal areas shown on pictures are open, and I can understand why - I don't think anyone would chose to spend time there. No lift/elevator.
Great place if you want a laugh at how terrible somewhere can be, but genuinely not recommended for families or anyone who wants to actually be able to sleep or feel safe. We literally barricaded ourselves in out of uneasy feeling & couldn't wait to check out.

2026-08-30 • via Nuitee
J
Jack • couple • gb
7
Short and pleasant.
Pros:

Extremely well priced bang for your buck and is close to the train station this however comes with the noise of traffic but nothing too significant. :)

Cons:

just the TV channels are not very stable so makes a hard watch.

2026-08-28 • via Nuitee
A
Andreia • family_with_children • gb
1
Pros:

Dint like because the hotel is very dirty smell bad looks it’s a house for homeless people.
They should not rent a hotel.floor moving and make noise. Bed full of bags is not nice atoll.

Cons:

Nothing

2026-08-27 • via Nuitee
A
Arthur • solo_traveller • gb
6
2026-08-27 • via Nuitee