Hockley House

The bathroom was quite dirty. Extractor fan was coated in dust. Towels were stained. Noise from the event was quite audible from where we stayed. Really they should put guests not there for weddings and other events further from the venue. We were glad it was a child’s party and not a wedding as at least it ended earlier. On leaving in the morning at 6am, all the doors were bolted shut, we had to unbolt ourselves. Glad there wasn’t a fire…

My key, as it didn't show the room number, managed to open two other occupied rooms as I tried to search for my room. The people inside were horrified as thought their door was locked. It then made me feel really unsafe. The first room I was in also had a horrible smell as apparently, a neighbouring building was causing drainage issues. This wasn't advertised prior to to the booking. I felt unsafe and in an unclean environment even when I was made to change rooms. Everything about the stay was shocking.

Noisey. Room close to function room

Dirty, mould on wall, ceiling paint all peeling off, beatle on bed, food left on floor for last guest

Bad nicht sauber, schimmelig, sehr veraltet

The mattress was awful; I could feel all the springs. The coffee was dreadful and the breakfast was poor- awful processed white bread, and it took ages to get served

No lift

Filthy mouldy bathrooms, broken toilet seats. Breakfast served by same person cleaning outside, shame he didn’t then clean his hands.

The email telling me we need to pay for parking (we didn't)

The response from the hotel’s General Manager, Catherine Growcott, is completely false. She states that the police were called because of my booking and that I was removed from the hotel by the police. I was not removed from the hotel by the police, and this is a completely false and serious allegation about me. If the hotel makes such a claim, it should provide evidence to support it.
My review is based on my actual experience during my stay. The room was dirty from the moment I arrived. The shower was full of hair and mould, the towels and bed sheets were dirty, and even the glasses had clearly not been properly washed. There was no room service during my entire stay.
The corridors were dirty, the walls were extremely thin, and I could hear everything from neighbouring rooms. The security was also concerning, as the door leading to the guest room area was regularly left open, allowing anyone from the street to access the hotel’s room area.
Noise was another major problem. The restaurant regularly had very loud parties late into the evening, with a noisy and often drunk crowd after 10 p.m. This made it extremely difficult to sleep, and I did not see any meaningful effort from the hotel to control the disturbance.
The restaurant was also disappointing. The food appeared cheap and of poor quality, with the pizza and several other items appearing to be frozen and reheated rather than freshly prepared.
Furthermore, it has now been more than three weeks since my stay and the hotel still has not provided the invoice I requested. I specifically requested an invoice, yet despite more than three weeks passing, it remains outstanding. This is unacceptable for a paid hotel stay and may also raise concerns regarding applicable invoicing and tax requirements.
I stand by everything stated in my review. Based on my experience, I would strongly recommend staying somewhere else.

I didn't have a remote for my TV but it didn't matter, I went to bed early.

I booked Hockley House Hotel for the period of 16th to 30th of August. The reservation was made in July.
Prior to my arrival on the 8th of August I informed the hotel via Booking.com that I was travelling with dogs and asked them if there is any information I should be aware of regarding pet policy. My card was charged for the full stay on the 13th of August. I received a message from Hockley House on the 15th of August without any information regarding their pet policy. We arrived on the 16th around 8.45 pm, checked in and went to a restaurant as we were informed and hurried because the kitchen was closing at 9 pm. The food was horrible, bought at a supermarket and heated at the microwave. Due to poor quality we decided not to use the hotel's restaurant and bar at all. After dinner we went to our room No. 21 with luggage and dogs and the room was not prepared: the bed was not ready; the bin was full of trash. We went back to the reception and received another room, No. 52. The room was better, but still there was a towel full of bloodstains in bathroom. Walls and doors were broken. The bathroom door would not close, and the shower drain was stuck so we needed to wait until water went down every time we showered. The hotel and room was dirty. So, nothing reminded of the pictures we were presented at Booking.com site.

The next day they started harassing us saying that we needed to pay for the dogs 20 pounds for each dog (we, meaning 60 pounds per day. We refused to pay explaining that it was illegal for them to ask for a drip pricing according to Consumer Rights Act 2015 (CRA 2015) in the UK. So we had to take dogs to the car. And on the 22nd of August our reservation was terminated and we were illegally evicted. The cause for that was that our dogs cannot stay in the car as they barked when drunk guests and emplyees of the hotel harassed them.

The rooms were spacious and clean comfy beds. Property looks so picturesque there was actually a wedding party going on while we were there.

Cleanliness of room needed attention