Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Inconsistent room cleaning
Limited food options
Old TV technology

Categories

Cleanliness
7.9
Some issues with room cleaning noted, but maintained standard quality.
Service
9.4
Friendly and helpful staff were noted to accommodate requests.
Location
9.4
Convenient location with easy access to nearby amenities.
Room Quality
8.4
Rooms spacious but had some complaints regarding specific furniture.
Amenities
8.4
Good amenities like a swimming pool, but some suggested improvements.
Value for Money
8.9
Overall good value, considering the positives outweigh the negatives.
Food and Beverage
7.4
No onsite breakfast options mentioned; lacked some basic kitchenware.
Overall Experience
9
Overall a great stay with some minor issues that didn't overshadow enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:11

Property Description

Prime Location

Located just steps away from Rainbow Skywalk at Komtar, The Granite Luxury Hotel is a convenient choice for travelers wanting to explore George Town. Guests can easily access nearby attractions such as 1st Avenue Penang and Komtar Tower.

Luxurious Accommodations

The hotel offers a range of elegantly furnished rooms and suites, ideal for a variety of travelers. Enjoy modern amenities such as free WiFi, flat-screen TVs, and comfortable seating areas, making your stay both relaxing and enjoyable.

Business and Leisure

Whether you're in town for work or leisure, The Granite Luxury Hotel caters to all your needs. With meeting facilities, a business center, and a fitness center on-site, guests can seamlessly balance work and relaxation during their stay.

To experience luxury and convenience in the heart of George Town, book your stay at The Granite Luxury Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian ID or a valid permanent resident's pr card are exempted.

Please note that the use of the sofa bed will incur an additional fee of RM 60 per room per night.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.6
Based on 3138 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 9
E
Elia • couple • fr
9
Excellent hotel
Pros:

L'hotel était genial, très bien placé, à 3mn à pied d'un centre commercial, proche des supermarchés (7 eleven, k market) et à 5mn à pied d'un night market ou l'on mange extremement bien. Je n'ai pas utilisé les transport en commun mais pour ce qui est des grab ils connaisent bien l'emplacement de l'hôtel ce qui facilite la prise en charge. à 5mn en voiture il y a plein de restraurant et en moins de 10mn on est soit à Chinatown soit à litlle india ce qui permet de gouter une grande variété de plat, également à 9mn à pied il y a plusieurs stand qui proposent le petit déjeuner local le roti canai, à gouter absolument.
L'hotel est très propre et l'ascenceur est plutot rapide même lorsque l'on est aux étages supérieur, la chambre est spacieuse composée d'un salon avec une table à manger et un canapé et d'une chambre le clou c'est la douche italienne extremement spacieuse qui donne envie de se laver pendant des heures, à notre arrivée il y avait des snacks et tout le necessaire d'un hotel haut de gamme, c'est très calme en tout cas je n'ai eu aucun problème avec le bruit. Mon seul regret est de ne pas avoir testé la piscine et la salle de sport qui sont surement incroyable
Je recommande cet hotel qui était excellent, et qui vaux largement son prix

Cons:

J'avais deux télévisions dans ma chambre une au salon et une autre dans la chambre mais je ne captais que les chaines malaisiennes en tout cas je n'ai pas reussi à faire fonctionner youtube et netflix

2026-10-30 • via Nuitee
G
George • family_with_children • au
8
Cons:

No fridge

2026-10-29 • via Nuitee
L
Lim • couple • my
10
Worth of money
Pros:

Great location and clean room.

Cons:

No

2026-10-29 • via Nuitee
X
Xavier • family_with_children • fr
3
Pros:

Everything was ok but the location of the room

Cons:

We had the room 1305 which is right below the gym.. So, one third of the time we were bothered by those loudly noises coming from there. Mostly weights being drop cautionlessly or simply guys running on the treadmill. I am usually very tolerant with noises. But this was clearly unacceptable. This made unpleasant our stay

2026-10-29 • via Nuitee
Z
ZULINDAZAYATI • family_with_children • my
10
2026-10-24 • via Nuitee
T
Terry • solo_traveller • sg
5
Poor customer service. Clean facilities
Pros:

The facilities were good and clean.

Cons:

Staff.

Customer service and cleaning staff should cater to the needs of the customers, unless unreasonable no?

There this concierge staff by the name of Hong. He sounded rude and condescending when telling me about the deposit of 400 RM, and when I did not bring my keys and asked for help. Aside. Clearer policy on the deposit will help.

2026-10-21 • via Nuitee
K
Kellie • couple • my
10
2026-10-20 • via Nuitee
G
Gordon • family_with_children • sg
8
2026-10-20 • via Nuitee
J
Jing • solo_traveller • cn
8
Pros:

整体ok

Cons:

给solo trip的女性准备了联通房且不能换房

2026-10-19 • via Nuitee
K
Karla • family_with_children • dk
5
Not worth it.
Pros:

We liked the pool and the location. Even though the pool was so heavily chlorinated that my kids broke out in hives.

Only one of the days our room was properly cleaned and it was when it was a lady housekeeper that cleaned our room.

Cons:

I didn’t like that when you go into the reception that it looks really classy and clean and then the rooms are very apparently cheaply built and furnished. The door frame in the bathroom doesn’t come all the way to the floor. There are gaps between the new floor and the floor beneath and there were still tape from when the door was painted. The beds were so narrow - I know my husband and I are not the smallest people but we can usually be in a single hotel bed with one of our kids. In these beds, 1 person could barely fit. We had booked 2 rooms - 1 with 2 adults and a child and 1 for an adult and a child. When we got our room the sofa bed was not made - which you would expect for the room with 3 people in it since the beds are so narrow. So housekeeping had to make it while we awkwardly stood there. I had to sleep in the sofa bed with my child because and I have never slept in such a bad sofa bed.

The cleaning was not great either. There were a lot of dust and weird white spots on the headboard and the floor. The spots on the floor we only saw because we moved the bed to get something we dropped … We didn’t complain while we were there because we didn’t want to get anyone in trouble.

However, after some particular incidents we decided to write a review. First of all, we only got one roll of toilet paper for 3 people. Which might be enough for some but he had a child with us who is not used to the food and had to go more than usual. Whenever we asked for more., we were chastised as if we were using more on purpose to annoy housekeeping. Also, one day when we came home from a day trip, the housekeeper had asked where we had been all day since he noticed that my mother had not been in the room all day. Excuse me? Why are you keeping an eye on my mother?

Anyways, we were thoroughly disappointed. We should have been more suspicious about the low price but most of the reviews were positive so we thought we just had found a good deal.

2026-10-18 • via Nuitee
A
Asma’ • solo_traveller • my
8
2026-10-16 • via Nuitee
K
Khadija • family_with_children • au
2
Don't go
Pros:

Not much

Cons:

A lot

2026-10-15 • via Nuitee
C
Chantal • family_with_children • nl
6
2026-10-15 • via Nuitee
Y
Yannik Schnäckel • family_with_children • de
9
Pros:

Sehr zentral, Georgetown bequem zu Fuß erkunden können.

Cons:

Leider hatte die Rooftopbar geschlossen und es wurde vorab nicht informiert. Im Internet steht immernoch "geöffnet".

2026-10-15 • via Nuitee
H
Hui Wen • extended_group • sg
6
Pros:

Location

Cons:

Room facing pickle ball court and can be quite noisy as the court open till 12midnight. And the room disinfected heavily . So the smell kinda of stay whole day. And can smell smoking in the corridor

2026-10-14 • via Nuitee
S
SITI NURUL ATIQAH • couple • my
10
2026-10-14 • via Nuitee
F
Fong Ken En • family_with_children • my
8
Nil
Pros:

Reply to issue super fast

Cons:

Check out time

2026-10-13 • via Nuitee
P
Pinn May • couple • sg
8
Pros:

The location is convenient.

2026-10-11 • via Nuitee
L
Lynn • solo_traveller • sg
9
Great stay
Pros:

Room was spacious. Shuttle service was helpful. Staff were attentive.

Cons:

Single beds were too small. At least a super single bed would have been good!

2026-09-19 • via Nuitee
F
Frank • family_with_children • de
8
Toller Aufenthalt
Pros:

Lage und Aussicht super. Toller Pool auf dem Dach. Kein Frühstück gebucht. 7eleven direkt nebenan.

2026-09-16 • via Nuitee