SpringHill Suites by Marriott Charlotte City Center

Hotels
•
SpringHill Suites
8.7 (1912 reviews)
311 East 5th Street , Charlotte , us

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Children allowed

Facilities

Shopping on site
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Reception hall
Secured parking
Bicycle-friendly property
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Responsive staff
Clean rooms
Cons:
Noisy at times
Mediocre breakfast
Parking fees

Categories

Cleanliness
8.13
Clean room. Bathrooms could be cleaner.
Service
9.1
Responsive staff and professional service.
Location
9.64
Excellent location for attending events at Spectrum Center.
Room Quality
8.59
Well-appointed rooms with a good view.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Good value for staying near popular venues.
Food and Beverage
8.13
Breakfast was mediocre and typical bar food.
Overall Experience
8.8
Overall a good experience with a few inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:11

Property Description

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.7
Based on 1912 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
M
Maps08856276128 • Family
10
Great trip
Pros:

Everything was great from the valet service, to the room, to the breakfast. Chase, with the valet, was the best!

2026-06-20 • via Tripadvisor
L
Lynn • couple • us
10
2026-06-20 • via Nuitee
A
Amber • family_with_children • us
7
Pros:

I love where the property is located. Was very nice to be able to walk to different places.

Cons:

I didn’t like that we had to pay to park. If we’re already paying for a hotel reservation we shouldn’t have to pay for parking as well.

2026-06-19 • via Nuitee
C
Caitlin • solo_traveller • us
10
Pros:

Closeness to Spectrum Center

2026-06-19 • via Nuitee
S
Salim • family_with_children • ca
7
Pros:

Location is great. Rooms layout is nice and functional for family with kids.

Cons:

Breakfast is disorganized, not help for seating and not enough seats for a hotel this size. Also food selection is limited. Disappointing.

Parking is insanely expensive and valet can be slow to retrieve your car.

2026-06-18 • via Nuitee
S
SRS • solo_traveller • us
9
Pros:

Location

2026-06-18 • via Nuitee
T
Tina • family_with_children • us
4
Wanted to like it but I can’t due to location and parking!
Pros:

The room was Great! Spacious, clean, the bed was comfortable, Large bathroom!

Cons:

We used this hotel due to my grandson having surgery at Novant. I was not aware the hotel did not have parking available! The area was not marked well as far as where to park had to ask someone! Considered valet parking but was unable to access the area to ask for valet. Did not like that we had to walk in the dark at 5:30 am around the left side of the building in order to just get to the parking garage to find our vehicle then had to pay $54 to park overnight. Plus had to give a $100 deposit on top of the cost of the room! I was caught off guard by the extra charge! Then someone kept calling our room 10 minutes after we got in it but no one would speak then someone started knocking at our door ( scared us due to two females traveling with a toddler). It was the front desk lady and she stated “ isn’t your phone ringing” I said “ yes, but no one answers on the other in” she said “oh it was me I guess the phone cord is bad!” But she never offered to correct the issue! Cannot rate the breakfast due to leaving so early. Oh and the metro runs right by the hotel we knew we were in for a sleepless night due to two packs of ear plugs by the bed.

2026-06-17 • via Nuitee
E
Elizabeth • couple • us
10
It was perfect for what I needed it for.
Pros:

It was right across the spectrum center, which was perfect as we were there for an event, the valet was very nice and thorough and took care of our car. All the staff inside were very nice. I enjoyed the cleanliness as well as the privacy I felt I had at the hotel.

Cons:

The only thing I didn’t like was the $100 that’s charged for incidentals. We kept the room clean so we got our money back, but having that like high of an incidental was my only thing I didn’t like.

2026-06-17 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

Location, clean and nice staff

2026-06-16 • via Nuitee
S
Shumekia • solo_traveller • us
10
Famimy vaction
Pros:

Staff was great

2026-06-16 • via Nuitee
U
U7066GBpatrickm • Couples
10
Valet review Springhill Suites
Pros:

Austin was super friendly and quick to retrieve vehicle.

2026-06-15 • via Tripadvisor
S
Susan • solo_traveller • us
9
2026-06-15 • via Nuitee
S
Shaquille • couple • us
10
2026-06-15 • via Nuitee
C
Cleveland • couple • us
10
2026-06-15 • via Nuitee
F
Fearless04652063230 • Couples • Miami Gardens, Florida
10
Our great experience in Charlotte NC started off with the welcoming valet attendant Josh. His kindness was appreciated.
Pros:

Our experience was good and easy to transition from the car to our room.

2026-06-14 • via Tripadvisor
M
mickhI1973WO • Business
10
Great valet experience
Pros:

Chase was great at the Valet! Thank you!!

2026-06-14 • via Tripadvisor
A
Amber • couple • us
10
2026-06-14 • via Nuitee
A
Angel • couple • us
7
Check in was smooth and we didn’t need the earplugs
Pros:

Convenient location, breakfast included

Cons:

Price of parking, room was dirty, couch had a stain on it

2026-06-14 • via Nuitee
T
Theodora • couple • us
10
2026-06-12 • via Nuitee
A
Angel • extended_group • us
10
2026-06-12 • via Nuitee