SpringHill Suites by Marriott Charlotte City Center

Hotels
•
SpringHill Suites
8.7 (2037 reviews)
311 East 5th Street , Charlotte , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Responsive staff
Clean rooms
Cons:
Noisy at times
Mediocre breakfast
Parking fees

Categories

Cleanliness
8.13
Clean room. Bathrooms could be cleaner.
Service
9.1
Responsive staff and professional service.
Location
9.64
Excellent location for attending events at Spectrum Center.
Room Quality
8.59
Well-appointed rooms with a good view.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Good value for staying near popular venues.
Food and Beverage
8.13
Breakfast was mediocre and typical bar food.
Overall Experience
8.8
Overall a good experience with a few inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:11

Property Description

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.7
Based on 2037 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
S
Stacy Miller • couple • us
8
Had a great stay!
Pros:

Next to Spectrum can er

Cons:

Confusing entrance- we walked around the whole building.

2026-10-29 • via Nuitee
K
Katie • family_with_children • us
10
Excellent Stay and Yummy Breakfast!
Pros:

The location was perfect! Everything was so clean, the staff was super friendly and efficient!

Cons:

No enough lighting in the rooms

2026-10-29 • via Nuitee
J
Jackie • couple • us
10
The location was perfect.
Pros:

Clean and had a delicious breakfast

Cons:

Clean

2026-10-28 • via Nuitee
M
Marcelo Suarez • extended_group • ar
7
2026-10-25 • via Nuitee
M
Mike • couple • us
8
Staff, location and room size was pleasant.
Pros:

Location and comfort

Cons:

The couch in our room was gross and we did not use. Numerous stains that appeared questionable and unsafe.

2026-10-23 • via Nuitee
I
Idania • family_with_children • us
7
Pros:

The rooms were clean and great location to where I was going. Staff was friendly and welcoming.

Cons:

I didn’t like the train noise late/early morning, it made it hard to get good sleep. I also didn’t like I asked for hand towels at the front desk and I was told they will deliver it to my room and I never received them. Lastly, I didn’t like housekeeping knocking on my door at 9am when check out is at 11am.

2026-10-22 • via Nuitee
P
Pamela • extended_group • us
7
2026-10-21 • via Nuitee
P
Pari • couple • us
10
2026-10-21 • via Nuitee
P
Patti • couple • us
10
2026-10-20 • via Nuitee
C
Charlene Gallagher • couple • us
10
Wonderful Rooms.
Pros:

Went to see Teddy Swims at Spectrum center. Couldn't get any more convenient that this! Great staff. Friendly even when it was very busy with check in. They didn't make me feel rushed. Room was very comfortable. Temperature was very easy to set and air unit was very quiet. Bedding was very clean and comfortable. Valet employees were very personable. Definitely stay here again and will recommend to friends.

Cons:

No restaurant.

2026-10-20 • via Nuitee
D
Dayana • extended_group • us
10
Pros:

Good

2026-10-20 • via Nuitee
I
Ingrid • family_with_children • us
9
2026-10-19 • via Nuitee
A
Ashley • extended_group • us
10
All was good; great location for our purposes.
Pros:

Location excellent for concert at Spectrum Center. Breakfast was nice, valet services, room perfect for 2.

Cons:

All good.

2026-10-19 • via Nuitee
K
Kate • couple • us
6
Bit of a bummer due to the lack of sleep caused by poorly sound insulated windows
Pros:

Employees were exceptionally friendly

Cons:

Windows of bedrooms are not soundproofed properly; can heat the mono rail trains that run beside the hotel. In addition, there were excessive vehicle engine sounds throughout the night including what sounded like drag racing. This was while you could not hear anything from other rooms or people in the hotel rooms itself

2026-10-19 • via Nuitee
R
Rachel • couple • us
10
Pros:

The staff was so friendly. I really was pleased with how kind everybody was.

Cons:

I do wish the price of the room included parking.

2026-10-19 • via Nuitee
K
Kaitlyn • couple • us
6
The location of this hotel was extremely convenient since we could just walk across the street to the concert and we wer
Pros:

We attended a concert at Spectrum Center and the location was very convenient. The beds were very comfortable and the room was very spacious.

Cons:

The room wasn’t very clean. Luckily the sheets were clean but there were what looked like coffee spots on the glass cups and inside the ice bucket. There was a balloon on top of the desk and tape on the headboard. There was also hair in the shower. For almost $350, it wasn’t worth the value with the cleanliness. Lastly, when we went to the continental breakfast in the morning, they ran out of milk so I couldn’t have cereal or coffee. They also had no pancakes.

2026-10-18 • via Nuitee
Y
Yuma • couple • us
10
2026-10-16 • via Nuitee
R
Rotceh • couple • us
10
2026-10-16 • via Nuitee
N
Noe • couple • us
10
Todo bien gracias por todo
Pros:

Si estaba muy bien todo perfecto

Cons:

No tengo ninguna queja sobre el hotel

2026-10-16 • via Nuitee
M
Maria • couple • us
10
2026-10-16 • via Nuitee