Crown Hotel - Stone, Near Stoke-On-Trent by OYO

See above

They told me and another three guys in front of me that we weren’t on the system but yet took my money for one night £124!!!

If I could give this hotel zero stars I would!
Me and my friend booked rooms at crown hotel for our friends wedding as this was the closest to the venue, we had booked the rooms 2 months prior to the day of our arrival. We arrived on the 9th October and was leaving on the 11th October, when we got to the hotel we went to reception and the lady behind the desk sorted my friends room and when I gave her my details she said that there wasn’t a booking I showed her my confirmation emails and the confirmation on booking.com she continued to say I didn’t have a booking after having a lengthy disagreement with this lady she said I could have my room for the Friday night only but would have to move rooms at 10am on Saturday I said no Saturday was the day of the wedding and I wouldn’t have time to move all of the stuff I had taken, I then requested a manager who after another long disagreement with him the offered me a large suite in the main building for the weekend which was odd as the lady told me every room was fully booked, so I accepted the larger suite I had to wait in my friends room so housekeeping can go in and clean my new room which I was fine with and told them to take as long as they needed, 20 minutes later the lady from the front desk told me my room was now ready and I was put in 301 when I walked into the room I was disgusted at how dirty, dusty and smelly the room was. I went into the bathroom and only had 1 hand towel there was no bath towels, toilet paper or hand soap, the bath plug was full of hair and dirt, there was black mould all around the bathroom and a dead daddy long legs next to the sink, the toilet was all covered in hair and the tap covered in limescale and to make it even better there was no hot water at all, luckily there is a co-op 0.

The reception is unmanned from 11pm to 9am, we was locked out of our rooms as our key card was no working so we had to wait an hour for someone to be on reception which caused a huge delay for us as I was getting married that day!!

The staff were kind and friendly, but unfortunately the room and overall stay were disappointing, especially considering the £180 price.
We had a room with two beds and a sofa bed, but there were no sheets or quilt for the sofa bed. It took three trips to reception before we finally got everything we needed.
The toilet seat was also cracked. We were told it would be replaced the following morning, but when we returned from Alton Towers, it still hadn’t been done.
The room also wasn’t as clean as we expected. There were empty shower bottles left behind that had clearly run out, we ran out of toilet paper during our stay, and the bathroom window was stuck open. This meant we could hear a lot of the noise from the nightlife outside during the night.
The staff were pleasant and did try to help, but there were just too many basic issues with the room. Overall, the stay was okay, but for £180 I expected a much better standard.

I couldn't wash my hair in the shower because the shower didn't provide enough water or power. It was also cold. The room didn't seem like it had been checked before we entered. There wasn't enough toilet paper, and empty bottles of shampoo were left in the shower. I understand it is an old building, but the linoleum was peeling off the bathroom floor. The TV remote wasn't the one for the room, and we had to exchange it. The lad at reception had to be asked several times to change it (which he was happy to do), but the poor boy seemed to be left on his own and overrun with other tasks.

They promised free parking, but I received three parking tickets during my stay and were fined by the car rental service... The hotel does not want to take any responsibility! Outrageous! Worst stay ever!

Staff Couldn’t find our booking,

Gave us a room that someone else was already staying in

The new room was FILTHY, only reason we stayed was there was no availability anywhere else, and couldn’t sleep in our car although a cardboard box on the street may have been similarly cleanly.

There was a sock over the smoke detector

The room smelled of stale cigarettes

The bath wasn’t cleaned

Bedding had dirty marks on it

The sofa was crusty

Then the evening after I got a phone call from the hotel asking what time I was checking in (we stayed the night before)

Being woke up at 3 am ish . Noisy people drunk lady abusive . Police called eventually. .knocking on. both our room doors trying to get in.t.v falling off wall. Bugs in room .radiator leaking shower dirty. Panel in bath room missing, dirty grout . Light socket in both rooms falling off.police again Saturday daytime .partner being picked in the back by drunk lady at reception . Later told she was drunk and abusive h.i staff and wrecked the desk.broken chair in room that was sorted by lady with tattoos white lady.very helpful.

Be careful when you book here!
Although the room was dirty and mouldy I wasn’t too perturbed because it was reasonably priced and a good location.
However….
I booked it through booking.com and it was pay at the property.
Unfortunately for me the hotel failed to inform booking.com of my arrival so I was charged twice.
I informed the hotel and they admitted their mistake and stated that they will reimburse me. I’ve had to chase them up several times and they promised the repayment will go into my bank. Several phone calls and emails later still no money back. It’s been going on now for around 7-8 weeks.

The room was not good. Jobs needed finishing. The towels weren’t very clean. The extractor fan was so loud we couldn’t put the light on in the shower room. The shower didn’t work properly and the sink was blocked

Dust all over the stairs

None manned staff through the night, no hot water and none working fridge

It's very tired needs a lot of work doing to it

Hole in the floor blood on the mattress covered by the sheet