Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good value for money
Spacious and comfortable rooms
Cons:
Noise from events
Cigarette smell in room

Categories

Cleanliness
7.6
Several mentions of cigarette smell and low-quality toiletries; needs improvement.
Service
9.1
Friendly and helpful staff, though there were slow responses at times.
Location
9.1
Convenient location with good accessibility; noted as easy to find.
Room Quality
8.6
Spacious and comfortable rooms, but some issues with odor.
Amenities
8.1
Basic amenities provided, but some disturbances from restaurant activities.
Value for Money
9.1
Affordable price for the quality of stay, good value.
Food and Beverage
8.6
Good breakfast options, but noise from events affected dining.
Overall Experience
8.6
Generally positive stay with recommended areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:53

Property Description

Luxurious Accommodations

Alanda Hotel, nestled in the heart of Astana, offers elegantly designed rooms with modern amenities including flat-screen TVs, minibars, and plush bathrobes for a comfortable stay.

Gourmet Dining and Relaxation

Indulge in a culinary journey at the on-site restaurant serving delectable European cuisine, or unwind at the lobby-bar with a refreshing drink while enjoying panoramic views from the terrace. The wellness centre and gym provide the perfect retreat for relaxation and rejuvenation.

Convenience and Connectivity

With complimentary WiFi, free private parking, and a conference hall for business travelers, Alanda Hotel ensures a seamless stay. Explore nearby attractions like Expo 2017 Astana and Khazret Sultan Mosque with ease, making it the ideal choice for your next visit to Astana.

Book now for an unforgettable experience at Alanda Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Location

Guest Reviews

8.6
Based on 233 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 8.6
Overall Experience: 8.6
Марат • couple • kz
8
2026-10-20 • via Nuitee
B
Bauyrjan • couple • kz
4
2026-10-19 • via Nuitee
Z
Zhanbolat • couple • kz
10
2026-10-19 • via Nuitee
R
RINAT • extended_group • kz
6
Pros:

Большой номер, тепло, порсторно.

Cons:

Я попросил принести утюг в комнату. на ресепшн говорили сейчас - звонил 4 раза, время ожидания составило 1,5 часа. Утром другой проживающий на ресепшн также пожаловался что очень долго несли утюг.

2026-10-18 • via Nuitee
E
Elizaveta • family_with_children • es
6
2026-10-16 • via Nuitee
K
Kate Wrzosek • extended_group • pl
5
na krótki pobyt , hotel ok, jednak brak prawidłowej wentylacji, klima nie dzialala....
Pros:

Śniadania bardzo słabe, nie bylo podstawowych potraw jakie serwuje sie na sniadanie .

Cons:

Sniadania , zapach papierosów uniszacy sie w obiekcie .

2026-10-15 • via Nuitee
Елена • solo_traveller • kz
10
Все понравилось. Спасибо
Pros:

Номер, удобное месторасположение, кухня-великолепная. Рядом мед учреждение-очень хорошие врачи, тоже удобно.

Cons:

Плохо работал wi fi

2026-10-13 • via Nuitee
Y
Yerlan • solo_traveller • kz
8
2026-10-13 • via Nuitee
M
Mukanzhan • couple • kz
10
2026-10-12 • via Nuitee
L
Laura • couple • kz
10
Pros:

Уютно, чисто, тепло, очень внимательные к просьбам гостей администраторы службы приема и размещения отеля!

2026-10-11 • via Nuitee
B
Bauyrjan • couple • kz
10
2026-10-09 • via Nuitee
L
Laura • couple • kz
10
2026-09-19 • via Nuitee
I
IULIIA • couple • ru
8
2026-09-19 • via Nuitee
L
Laura • couple • kz
10
2026-09-12 • via Nuitee
M
Monika • extended_group • pl
4
Pobyt bardzo udany, ale nie za sprawą hotelu, który był słaby.
Pros:

Wielkość pokoi, masaż pierwsza klasa

Cons:

Obsługa Pani w barze, nieszczęśliwa blondynka, że musi cokolwiek a goście sprowadzani do roli petenta jak za komuny. Słaba komunikacja w języku angielskim. Brak zamiany na pokój junior Suit - pomimo, że zapewniono nas mailowo, że z okazji urodzin tak będzie. Wytłumaczono mi to błędem translatora - zatem punkt z angielską komunikacją bardziej niż realny. Śniadania okropne, a kawa to żart. Szkoda kasy. Płacąc niewiele więcej można mieć hotel w centrum z fajnym spa.

2026-09-09 • via Nuitee
Талгат. • solo_traveller • kz
10
2026-09-07 • via Nuitee
B
B Y • solo_traveller • ph
7
Pros:

big tv, big bed, lots of mirrors.
the receptionist helped me quite a lot!

Cons:

i asked for water for that day (because I opted out of the cleaning), and charged me 1100 tenge.
wifi was SLOW and INTERMITTENT. I had to make do with my data.
Also the hairdryer is broken, and there's always a fishy smell in the toilet area of the bathroom, no matter how many times I flush.

2026-09-03 • via Nuitee
Марина • solo_traveller • kz
5
Улучшите сервис!
Pros:

Добрый день! Заселение прошло быстро и раньше времени, документы подготовили вовремя.

Cons:

Если вы планируете отдохнуть после рабочего дня, вряд-ли вам удастся сделать этом в отеле! До 22.00 очень громко играет музыка! Приходилось жаловаться на ресепшен и после 22.00. Утюг утром ждала 40 минут, 2 раза за это время просила, без результата! В итоге самостоятельно нашла в корридоре на этаже.
Завтрак скудный.

2026-08-26 • via Nuitee
M
Makar • couple • hr
10
2026-08-22 • via Nuitee
O
olga • family_with_children • de
8
2026-08-14 • via Nuitee