Butuan Grand Palace Hotel

Hotels
7.6 (668 reviews)
Capitol Drive Corner Montalban Street, Imadejas Subdivision , Butuan , PH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly, helpful and courteous staff
Good central location near restaurants, malls and city
Spacious rooms and comfortable beds (for many rooms)
Breakfast available (some guests find it very good)
On-site swimming pool
Good value for money mentioned by several guests
Quiet/peaceful stays for guests seeking rest
Property described as well-maintained and clean by some
Accessible to shopping and nearby eateries
Prompt assistance from staff when requested
Cons:
Cleanliness issues reported (cockroaches, musty smell, stained carpet/linen)
Some rooms have no windows or are very small (single rooms)
Plumbing problems: hot-only taps, slow drains, water heater faults
Lift/elevator out of action for several days (reported)
Pool area needs a makeover; lacks loungers/shade
Breakfast can be sparse some days / not suitable for all guests
Door left unlocked by cleaning staff (security concern)
Yellowish water coming from faucet reported
Limited parking space
Shower not warm enough for some guests
Stained carpets and occasional poor room maintenance
No designated smoking area mentioned as a drawback by some

Categories

Cleanliness
5.5
Multiple guests report serious cleanliness issues (cockroaches, musty smell, stained carpet and linen, yellowish water) though one long review describes the property as very clean and well-maintained; overall leans negative.
Service
8.8
Staff are repeatedly described as friendly, helpful and courteous across many reviews; one isolated issue (door left unlocked) noted but overall service is a clear strength.
Location
9
Consistently praised — central/accessible location close to restaurants, malls, city and good for short stays; many guests highlight convenience.
Room Quality
6.5
Mixed feedback: several guests report no-window or very small single rooms, plumbing and water-heater problems, slow drains, and occasional poor maintenance; other guests praise large, comfortable beds and spacious rooms.
Amenities
6.8
Amenities are present (pool, lift, etc.) but have shortcomings: pool area needs makeover and lacks loungers/shade, lift was out of action for days for some guests, parking limited for some stays.
Value for Money
8
Several guests state the rooms are good value and decent pricing for the space and location, though at least one review felt it was not worth the money.
Food and Beverage
7.8
Mixed but generally positive: some guests praise excellent food and balanced meals; others note breakfast can be sparse some days or not suited to certain guests.
Overall Experience
8.4
Many guests report satisfactory or relaxing stays and would recommend/return; problems with cleanliness and some room issues lower the score but strong service and location lift the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:17

Property Description

Luxurious Accommodation
Experience 5-star luxury at Butuan Grand Palace Hotel, located in Butuan. Enjoy the comfort of well-appointed rooms with modern amenities like flat-screen TVs, air conditioning, and private bathrooms. Some rooms even offer breathtaking mountain views from a private balcony.

Exceptional Facilities
Indulge in the hotel's top-notch facilities including a restaurant serving delectable dishes, convenient room service, and a round-the-clock front desk for all your needs. Stay connected with complimentary WiFi throughout the property and relax in rooms furnished with cozy bed linens and plush towels.

Convenient Location
Conveniently situated just 6 km from Bancasi Airport, Butuan Grand Palace Hotel offers easy access for travelers. Whether you're here for business or leisure, our hotel provides the perfect blend of comfort and convenience.

Book your stay at Butuan Grand Palace Hotel now for a memorable and luxurious experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BXU

Location

Guest Reviews

7.6
Based on 668 reviews
Cleanliness: 5.5
Service: 8.8
Location: 9
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.4
J
JAISSA MAYE • solo_traveller • ph
8
2026-09-08 • via Nuitee
C
Christian • solo_traveller • pe
7
Meh ahi nomas
Pros:

Ubicación cerca sm mall y desayuno variado

Cons:

Las instalaciones viejas no había ascensor hace meses

2026-09-06 • via Nuitee
R
Ricardo • solo_traveller • us
3
Cons:

Alot of cockaroaches....

2026-08-23 • via Nuitee
Y
YVONNE MAY • solo_traveller • ph
8
2026-08-20 • via Nuitee
M
Michelle • family_with_children • ph
10
I am definitely staying back again. hopefully the price stated online must be fixed
Pros:

The room was spacious and clean. There were freebies. Breakfast has a variety of food.

Cons:

What I didn't like was that in our reservation was that, the price posted online was 4500+tax is 5100 but there was an additional of 900 for the child. In the system it was clear that 3 persons can stay in a room. Another thing is the elevator, hopefully it can be fixed already. I was staying there with a son who is a PWD. My husband has to carry my son in going up and going down.

2026-08-17 • via Nuitee
D
DANNY • family_with_children • be
8
2026-08-15 • via Nuitee
O
Osias • couple • ph
8
2026-08-14 • via Nuitee
M
Michael • solo_traveller • gb
9
2026-08-11 • via Nuitee
F
Francis Charlz • family_with_children • ph
8
Pros:

Breakfast and Room and Clean

Cons:

The lavatory is clogged and the bathroom tiles was slippery

2026-08-10 • via Nuitee
K
karen • solo_traveller • ae
7
It's very good location, only the room has no window.
Pros:

Breakfast and pool

Cons:

Room has no window

2026-08-08 • via Nuitee
M
MAHINAY • family_with_children • ph
9
2026-08-08 • via Nuitee
B
Bryan • solo_traveller • gb
8
Stayed for four weeks staff always friendly and helpful
Pros:

Friendly and helpful staff

Cons:

Lift out of action for many days rooms could do with a full clean specially windows Breakfast a bit sparse some days

2026-08-06 • via Nuitee
D
Dayana • solo_traveller • ph
9
2026-07-24 • via Nuitee
E
Eleonor • extended_group • ca
1
Never stay in this hotel it’s not worth your money.
Pros:

Staff are okay.

Cons:

It’s very dirty and smells horrible. There were cockroaches, yellowish water came out of the faucet, stained carpet and it smelled musty. Stained linen.

2026-07-21 • via Nuitee
B
Brian • family_with_children • ca
8
2026-07-21 • via Nuitee
R
Rachelle • extended_group • ph
10
My stay at the Butuan Grand Palace Hotel was exceptional, offering perfect comfort, a prime location, and outstanding ho
Pros:

I recently stayed at the Butuan Grand Palace Hotel, and it exceeded my expectations. The entire property is beautiful, clean, and incredibly well-maintained. I highly recommend this property to anyone visiting Butuan City, whether for business or leisure. I will definitely choose to stay here again on my next trip!

Cons:

N/A

2026-07-10 • via Nuitee
A
Anna Inocencio • solo_traveller • ph
10
Pros:

I do like the peace, I came there to have a peace of mind, I like the foods and I like the place.
I am satisfied in my stay.

2026-07-03 • via Nuitee
I
Ian • solo_traveller • ph
9
Pros:

The food is excellent, the hotel staff are very friendly and courteous tbe hotel is located in a good area close to city

Cons:

Nothing really to complain about at all

2026-06-29 • via Nuitee
A
April Rose • solo_traveller • gb
7
Great Family Room with a Few Plumbing Issues
Pros:

Accessible location to nearby restaurants and malls. They got spacious and decent rooms good value for your money.

Cons:

The sink tap only seemed to dispense very hot water, and the cold water did not work despite several attempts to adjust it. In addition, both the sink and bathtub drained very slowly, causing water to accumulate and take quite a while to clear. Hopefully these issues can be addressed, as they would improve the overall guest experience.

2026-06-16 • via Nuitee
I
Irene • solo_traveller • ph
10
2026-06-16 • via Nuitee