Sheraton Port Moresby Stanley Hotel & Suites

Hotels
•
Sheraton
9 (1437 reviews)
Sir John Guise Drive, Port Moresby , Port Moresby , PG
+675 207 7888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.46
There were mentions of rooms not being cleaned properly after previous guests and carpets being dirty.
Service
9.43
Staff approach and professionalism were frequently praised, indicating high service standards.
Location
9.47
The hotel offers an excellent location above a shopping mall, making it convenient for guests.
Room Quality
8.92
Rooms were generally comfortable, but there were some comments about the condition of the carpet and lifted rooms.
Amenities
9.45
Amenities such as the pool and attentive staff contributed positively to guest experiences.
Value for Money
8.41
Some guests mentioned high cafe prices, affecting perceived value.
Food and Beverage
8.46
Several reviews pointed to issues with food availability and quality, impacting the dining experience.
Overall Experience
9.43
Guests expressed enjoyment with their stays and indicated a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Connected to Vision City Mega Mall
Experience convenience like never before with direct access to a bank, nightclub, cinema, supermarket, and restaurants right at your doorstep at The Stanley Hotel & Suites.

Luxurious Amenities
Indulge in a swim in the 40-meter lap pool, stay active at the fitness center, and unwind with a soothing massage at Zen Spa during your stay.

On-Site Market
Explore the on-site market offering a variety of fresh produce, snacks, toiletries, and drinks for your convenience at The Stanley Hotel & Suites.

Book now to enjoy a seamless blend of comfort and luxury at The Stanley Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: POM

Location

Guest Reviews

9
Based on 1437 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 9.43
J
JENNIFER • couple • au
10
2026-10-15 • via Nuitee
B
Bevan • couple • au
8
2026-10-15 • via Nuitee
E
Eigil • solo_traveller • th
8
Comfortable- great location with mall access
Pros:

Great location with direct access the Vision mall.

2026-10-15 • via Nuitee
S
Sharista Shamima • solo_traveller • fj
7
good and enjoyed my stay
Pros:

Friendly staff and helpful

Cons:

Breakfast - need a little improvement here. it becomes hard for person who do not consume ham and beef. Very less option is left

2026-10-14 • via Nuitee
C
Carlos • solo_traveller • fj
9
2026-10-13 • via Nuitee
N
Neil • couple • au
9
Nice people, excellent service, can recommend
Pros:

The redesign is modern and appealing with excellent facilities

2026-10-13 • via Nuitee
Z
Zuleika • solo_traveller • pg
9
2026-10-13 • via Nuitee
S
Shiu • solo_traveller • fj
4
Pros:

The breakfast buffet could be improved by offering a wider variety of food choices, similar to what is available at other Sheraton hotels in Fiji, Australia, and the USA. In my opinion, the room rates and breakfast buffet charges do not currently reflect the actual variety of food offered.

A good example would be the hotels and resorts in Fiji, where guests are often provided with a broader selection of breakfast options that offer better value for money. I believe that if Sheraton in Papua New Guinea could enhance its breakfast buffet by introducing more variety and a wider selection of food, it would significantly improve the guest experience and help raise the overall standard of buffet breakfast in PNG.

This is my personal observation and comparison based on my experience travelling for business over the years. Ultimately, it is my opinion, and I hope this feedback can be considered as an opportunity for improvement.

Cons:

Customer service from your front counter manager tony who was too good in customer service

2026-10-12 • via Nuitee
S
Sheikh Javed Ahmed • solo_traveller • ca
3
it was average.
Pros:

The mall.

Cons:

No change in standard, just a name change to Sheraton. My room, bathroom, and bedroom all had stains. The internet was pathetic, and the AC kept shutting down due to power failures.

2026-10-12 • via Nuitee
A
Andrea • couple • au
6
Overall the hotel is lovely, but it was a let down on the little things that you expect at Sheraton.
Pros:

The bed and pillows were excellent, and it was a quiet room with great blockout curtains.

Cons:

There was no towel rails or hooks to hang your towels, no long hanging for dresses in the robe or anywhere to hang up a gown. The rooms need rugs under the beds, this is a Sheraton Hotel and it felt like a let down in standard.
We couldn't get from our car parked undercover to the lifts with our luggage without going outside, open the sliding doors from the undercover car park for your guests.

2026-10-12 • via Nuitee
G
Garry • family_with_children • au
5
2026-10-12 • via Nuitee
S
Steve • family_with_children • au
9
2026-10-11 • via Nuitee
R
Rayleen • solo_traveller • pg
8
Pros:

Room was very clean and great location.

Cons:

checking out to get the security deposit took almost an hour. Very bad

2026-10-11 • via Nuitee
I
IAN • extended_group • au
6
Adequate is about as for as I could go but I am confident that it will improve in time.
Pros:

Foyer renovations are nice. Front desk staff are relatively well trained.
Our room had dreadful carpet stains that should have been removed from the carpets and the bathroom tiles. I don't expect to stay in a room for the local priced especially in PNG where the staff get paid a pittance. The carpets are badly stained and the tiling is also stained. I am assuming that these executive rooms will be renovated in time. It will not be too soon. The room was 1408 if you want to verify my observations.

Cons:

Everything from the hot buffet was cold. that applied to the three meals we had there. The staff appeared not well trained in the buffet and were forever making errors in the adjacent coffee shop &more. We spent over K2.500 K on coffee and cakes during meetings every day (5days) and there were constant errors with everyone's orders.
Hot Buffet needs to be hot!
Choice was not up to Sheraton Standards.

2026-10-09 • via Nuitee
L
Liamenu • couple • pg
10
It was amazing
Pros:

The pool area

2026-10-08 • via Nuitee
M
Manthew • couple • pg
10
2026-10-07 • via Nuitee
J
Jo-Anne • solo_traveller • au
10
Pros:

The hotel has been refreshed with the change of management...for the better.
I treated myself to a Jnr suite, so worth it!

Cons:

Nothing comes to mind

2026-10-07 • via Nuitee
H
Helga • solo_traveller • au
9
Felt like home from home when executive lounge access - well worth it and paying breakfast in advance for lounge
Pros:

Friendly staff, good facilities, safe place to stay, next to Mall

Cons:

Nil

2026-09-19 • via Nuitee
P
Paul • couple • us
9
Our stay was exceptional and exceeded our expectations.
Pros:

Loved the breakfast buffet
The pool area was wonderful.
Staff was exceptionally friendly and helpful.

Cons:

Some of the carpeting in the hallways was stained and dirty looking.
One of the gift shops in the hotel closed earlier than the other shops (like before 4:00pm).

2026-09-19 • via Nuitee
M
Mary Vanessa • couple • pg
9
2026-09-18 • via Nuitee