Amaris Hotel Darmo Surabaya

Hotels
Amaris
8.8 (230 reviews)
Jl. Taman Bintoro No 3-5 , Surabaya , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Helpful service
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
8.05
Several reviews indicate issues with cleanliness, particularly in bathrooms.
Service
9.55
Consistently highlighted as friendly and helpful by several guests.
Location
9.05
Often noted for convenient location, close to amenities and transport.
Room Quality
8.55
Rooms are generally okay, with some noted issues affecting sleep quality.
Amenities
9.05
Amenities like breakfast and hot water receive positive feedback from guests.
Value for Money
9.05
Guests mention good value compared to the price.
Food and Beverage
8.05
Breakfast praised, but some concerns about limited dinner options.
Overall Experience
9.05
Generally good experience, positive remarks outweigh negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:53

Property Description

Convenient Location
Located in the heart of Surabaya's Tegalsari district, Amaris Hotel Darmo Surabaya offers easy access to major landmarks such as Sharp Bamboo Monument and Gubeng Train Station.

Comfortable Accommodation
Experience comfort in our air-conditioned rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a safety deposit box. Each room also features a private bathroom with complimentary toiletries.

Delicious Dining and Nearby Attractions
Indulge in authentic Indonesian cuisine at our on-site restaurant and explore nearby attractions like House of Sampoerna and Surabaya Zoo. With the assistance of our friendly reception staff, make the most out of your stay in Surabaya.

Book now to enjoy a memorable stay at Amaris Hotel Darmo Surabaya.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 230 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 8.05
Overall Experience: 9.05
I
IHSAN solo_traveller id
8
2026-06-16 via Nuitee
C
Campbell solo_traveller my
10
2026-06-13 via Nuitee
O
Omar Aziz solo_traveller ke
10
Excellent hotel
Pros:

I like everything about Amaris. The English speaking receptionists were of great help and responded to all our questions without hesitation. The rooms were clean and beddings were top notch comfortable.

Cons:

I should have stayed longer

2026-06-13 via Nuitee
N
NANCY couple ca
8
Pros:

位置好, 在市中心. 整齐干净, 没有不满意的地方.

2026-06-11 via Nuitee
S
Sophia couple gb
6
Good place to stay
Pros:

The beds are really comfy, there is a water fountain and the staff are really friendly. Shout out to the receptionist, she was amazing and so helpful.

Cons:

The food could be better. The breakfast was free so I cannot complain but the chicken books need so work.

2026-06-06 via Nuitee
H
hendro solo_traveller id
10
2026-05-24 via Nuitee
D
doni solo_traveller id
8
Pros:

Room size is comfy, clean, staff responsive, location is perfect

2026-05-21 via Nuitee
T
TOMOKI solo_traveller jp
9
Pros:

朝食が種類豊富で美味しかった

2026-05-17 via Nuitee
V
Varma solo_traveller in
6
2026-05-03 via Nuitee
A
Alex solo_traveller nz
8
Great value, comfortable, quiet, great shower, excellent breakfast
Pros:

Friendly staff, clean, comfortable, great breakfast

Cons:

Little out of the way, safe in room didn’t lock

2026-05-01 via Nuitee
W
Wen HuiChun solo_traveller tw
7
2026-04-21 via Nuitee
D
David solo_traveller au
7
2026-04-16 via Nuitee
T
tommyrampa solo_traveller it
1
Unauthorized booking made using my account and travel credit currently under investigation for fraud
Pros:

A reservation was made at this property without my authorization using my Booking.com account and travel credit. The booking was created under a different name, and I never received any confirmation or notification.

I have reported this case to Booking.com as unauthorized/fraudulent activity, and it is currently under investigation.

I strongly recommend that future guests exercise caution and ensure all bookings are made securely through their own accounts.

Cons:

A reservation was made at this property without my authorization using my Booking.com account and travel credit. The booking was created under a different name, and I never received any confirmation or notification.

I have reported this case to Booking.com as unauthorized/fraudulent activity, and it is currently under investigation.

I strongly recommend that future guests exercise caution and ensure all bookings are made securely through their own accounts.

2026-04-07 via Nuitee
M
Michiel family_with_children nl
9
2026-03-24 via Nuitee
M
Marloes couple nl
8
Nice location!
Pros:

Nice location and great views over the city from our room on the 7th floor.

2026-03-19 via Nuitee
D
Dhany Lionel family_with_children id
7
Good for a day or two
Pros:

Location: central but quite

Cons:

Water pressure & hot water seems not stable

2026-03-09 via Nuitee
J
Johan solo_traveller nl
7
Hotel voldeed prima. Basic maar schoon, netjes en tegen een prima prijs
2026-02-24 via Nuitee
Y
Yahya family_with_children my
8
Pros:

Good location.

Cons:

None.

2026-02-22 via Nuitee
P
peng family_with_children id
10
2026-01-31 via Nuitee
D
David family_with_children au
9
2026-01-29 via Nuitee