The Clifton

Didn’t serve evening meals. Doors locked at 5pm and no staff on site after then. Receptionist not very friendly

Can’t think of anything

As I have difficulty climbing stairs I was disappointed that our room was on the very top floor and there was no lift. Although porterage was offered on the paperwork there was no-one available. The room was small and a bit dated and therefore did not think that it was value for money in my personal opinion.Also it was stated there was a bar available however we were told it closed at 5pm.!!!! Therefore was not available in the evening..

Check in is 2-5 pm and the bar closes at 5pm there was no one on hand after these hours which we found unusual.

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The disappointment of the stay was that the hotel closed food services and bar services at 5pm which seemed ridiculous in the middle of August. We did feel a little vulnerable coming back in the evening to a completely empty hotel with just a pass word for entry. We assumed there was CCTV but felt that should anything be disturbed or broken there would only be us there. A very strange set up. It would have been so nice to have come back to a bar and some atmosphere later in the evening.

Beds not great. Small room even though it was deluxe. Tiny bathroom. All adequate but did not match price paid I’m afraid

During the course of the weekend we gradually realised that we had been seriously overcharged. While the property has genuinely nice aspects, it is nowhere near worth what we paid (£293/night, peak end July weekend for sea-view room). This only became clear to us gradually over the weekend as we did further research, spoke to locals and compared with other places.
Our dissatisfaction was partly caused because on Booking.com it was listed as a 4* hotel. We eventually researched that hotels have specific requirements, and this property did not have these: reception (we had to ring to get in at 6pm); luggage help (then haul our bags up 35 stairs); food (then go find dinner), all of which we assumed, but did not at first know we had a right to expect if it calls itself a hotel. But mainly a spacious room and bathroom (in room 16 it is tiny, with electric shower and half-size sink).
Apparently it is Guest Accomodation on other sites. Stars mean different things to a hotel. But even as Guest Accomodation we felt the owner was overcharging. The property was empty one night, with one other couple the other two nights, yet Booking had said 'last room available'. Other guest accomodations were £100 cheaper. We thought ‘you get what you pay for’ and we wanted luxury. We got a big disappointment, and it seems most others managed to work it out !
A pity because there are some nice aspects: the location, breakfast, breakfast-staff, and it was clean.
We complained after we left - big mistake. We should have made a fuss at the time, but it took us until Sunday to work out the extent of the rip-off. Naturally the owner would not admit to overcharging, and he said he is not responsible for Booking saying it is a hotel when it isn't. So be warned. Good at a luxury b&b price, bad at a luxury boutique 4* hotel price.

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Eieren var ikke hyggelig med personalet (men hyggelig mot oss), rett og slett ubehagelig å observere kjefting foran oss som gjester. Vi hadde ønsket oss mulighet for å ta en drink i baren/hagen om ettermiddagen, men den stengte kl 17.00. En «honesty bar» hadde vært fint, det har vi opplevd flere andre steder. Ellers synes jeg en ellers god frokost hadde blitt atskillig bedre om det hadde blitt servert ferskpresset appelsinjuice istedenfor billigjuice fra supermarkedet.