Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Noisy location
Some dated decor

Categories

Cleanliness
7.63
Some reports of cold room and issues with shower, but generally clean.
Service
9.1
Staff described as friendly and attentive, enhancing overall experience.
Location
8.64
Convenient location for NC500; however, noted to be somewhat noisy.
Room Quality
7.59
Rooms were comfortable but some were dated and had issues.
Amenities
8.12
Decent amenities but some felt a bit outdated, generally satisfactory.
Value for Money
8.08
Good value with friendly services, but noted for some pricey menu items.
Food and Beverage
8.63
Food quality rated highly with good breakfast, though limited dinner options.
Overall Experience
8.6
Enjoyable experience with minor issues that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:02

Property Description

Charming Historic Hotel in Wick

Award-Winning Dining Experience: Indulge in local produce and fresh seafood at No1 Bistro, complemented by a selection of whiskies and wines in the friendly bar.

Cozy Rooms with Modern Amenities: Relax in rooms featuring wide-screen TVs, complimentary Wi-Fi, and a guide to explore the picturesque local area.

Convenient Location for Exploring: Take a ferry to the Orkney Islands or visit The Castle of Mey, the former residence of the Queen Mother, all within easy reach from the hotel.

Book now to experience the perfect blend of history, comfort, and exceptional service at Mackays in Caithness!

Important information:

Please note, the hotel does not accept American Express.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WCK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 10 years old stay for £10 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 552 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.6
M
Marion • solo_traveller • gb
8
Pros:

A nice hotel, comfortable and good food

2026-07-25 • via Nuitee
S
stephen • extended_group • gb
8
2026-07-24 • via Nuitee
E
Elvira • family_with_children • at
7
2026-07-23 • via Nuitee
G
Gaëlle • solo_traveller • fr
10
Pros:

Tout ( chambre, restaurant) À souligner : accueil exceptionnel. Nous avons eu un problème de voiture à régler et le jeune homme de la réception s'est occupé de tout avec beaucoup de bienveillance et de professionnalisme. Encore merci !

2026-07-15 • via Nuitee
L
Laurence • extended_group • gb
7
Very nice staff but hotel is a bit old fashioned in term of decoration
Pros:

Staff
Restaurant

Cons:

Old decor

2026-07-13 • via Nuitee
H
Holger • couple • de
8
Hübsches Hotel im historischen Ambiente, nahe dem Zentrum des Ortes
Pros:

Geräumiges, nahezu vollständig eingerichtetes Apartment mit Wanne im Bad. Ruhige Lage. Nahezu ungestört. Parkplatz vorm Haus.

Cons:

Zugang über ein allgemeines Treppenhaus mit gewöhnungsbedürftiger Beduftung.

2026-07-13 • via Nuitee
H
Heleen • couple • nl
8
2026-07-12 • via Nuitee
S
Stuart • couple • ca
9
2026-07-10 • via Nuitee
F
Firouzeh • solo_traveller • be
8
2026-07-03 • via Nuitee
R
Rachael • solo_traveller • gb
7
2026-07-01 • via Nuitee
J
Joanne • couple • gb
7
Dated but perfectly acceptable. Good. Breakfast
Pros:

Stayed in an apartment. Dated but clean and adequate for a short stay. Breakfast choice good and made fresh to order.

Cons:

Nothing

2026-06-30 • via Nuitee
A
Anthony • couple • gb
9
A must in Wick
Pros:

It was a lovely hotel with very friendly staff and great restaurant as well . Highly recommend

Cons:

Nothing

2026-06-22 • via Nuitee
M
Mark • couple • us
10
2026-06-22 • via Nuitee
D
Deborah • couple • ca
9
2026-06-22 • via Nuitee
A
Anneliese • couple • at
7
Pros:

Mahlzeiten sehr gut. Lage sehr gut.

Cons:

Appartement im 2. Stock mit steilen Treppen ohne Lift schwierig für ältere Reisende.

2026-06-19 • via Nuitee
K
Kath • couple • gb
8
Enjoyed our 2 night stay
Pros:

The one bed apartment was next to the hotel. Very clean including towels and bed linen and comfy bed. The property was adequately furnished and equipped (enough for our 2 night stay). The staff were lovely. We ate in the hotel both nights and food excellent. Breakfast also extremely good and freshly cooked. Very dog friendly. Free parking on the road outside the hotel. Would recommend

Cons:

Some of the windows didn’t close. We should have asked but not cold so ok but if do close is very difficult and the handles quite high to reach

2026-06-18 • via Nuitee
C
Carel • couple • za
7
We enjoyed our stay at Mackays Hotel in Wick. The staff were friendly and helpful, and the hotel is well situated for ex
Pros:

Location

Cons:

We enjoyed our stay at Mackays Hotel in Wick. The staff were friendly and helpful, and the hotel is well situated for exploring the area.

However, there are a couple of aspects that could be improved. The mattresses in our room were old and worn, which affected the quality of our sleep. In addition, the curtains were not very practical and did not block out the early morning light effectively, which can be challenging during the Scottish summer when daylight starts very early.

With some attention to these issues, the overall guest experience would be significantly improved.

2026-06-18 • via Nuitee
I
Ian • couple • gb
8
2026-06-17 • via Nuitee
J
Janet • solo_traveller • gb
10
2026-06-17 • via Nuitee
B
Barker • solo_traveller • gb
10
2026-06-17 • via Nuitee