The Retreat Palm Dubai MGallery by Sofitel

Hotels
•
Accor
9.4 (7212 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE
971-45247777

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 7212 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
R
Ramatsobane • solo_traveller • za
10
PURE PERFECTION
Pros:

That place felt like heaven on earth. Lovely breakfast with a huge variety. the spa was amazing enjoyed it so much. The pool and the beach area was just perfect. I highly recommend it

Cons:

This place for me had no bad things. I should have stayed longer and enjoyed it more. Please go experience it for yourself. Value for money bigtime

2026-07-18 • via Nuitee
V
Varghese • family_with_children • in
8
Until I change to sea view room with extra payment, it was mess of a day
Pros:

Pool

Cons:

Room without construction view

2026-07-18 • via Nuitee
S
shahin • solo_traveller • ae
8
Good
Pros:

The balcony, the food

Cons:

Swimming pool.was crowded and small... it was hot humid

2026-07-18 • via Nuitee
B
Balu • family_with_children • ae
10
2026-07-18 • via Nuitee
H
Hossam Kahel • solo_traveller • ae
10
Pros:

Nice and clean.

2026-07-18 • via Nuitee
S
Sama • family_with_children • ca
10
2026-07-18 • via Nuitee
A
Amna • couple • om
10
2026-07-18 • via Nuitee
K
Koshenova • family_with_children • kz
10
2026-07-18 • via Nuitee
A
Alteneiji • couple • ae
9
Definitely will book again
Pros:

The view and the service

Cons:

The bedrooms old need to be updated

2026-07-17 • via Nuitee
عيسى • couple • kw
5
2026-07-17 • via Nuitee
I
ibrahim • solo_traveller • tr
10
Harika bir otel Misafirperverlikleri çok iyi teşekkür ederim güzel insanlar 🇹🇷
2026-07-17 • via Nuitee
N
Naif • solo_traveller • sa
10
Pros:

اقامتي في هذا الفندق كانت اكثر من رائعة وإقامة بكل تفاصيلها جميلة بداية من الموظفين والمرافق والخدمة المميزة والتعامل الراقي

Cons:

تمنيت ان تكون المرافق كالجاكوزي والساونا والبخار ان تكون مفتوحة على مدار الساعة حيث انها تغلق التاسعة او العاشرة مساء

2026-07-17 • via Nuitee
I
Imad • couple • ae
5
2026-07-17 • via Nuitee
A
anwar • couple • ae
10
Best place for staycation
Pros:

Amazing

Cons:

Nothing

2026-07-17 • via Nuitee
S
Supritika • couple • ae
9
2026-07-17 • via Nuitee
S
Sujeet Varghese • solo_traveller • gb
10
2026-07-17 • via Nuitee
E
elisabete • couple • pt
7
2026-07-16 • via Nuitee
A
Ana • couple • ae
10
Great place to relax
Pros:

We stayed one night: the bed is comfy, the room is spacious (same as the bathroom) - we had a big terrace as well, it was overlooking the pool. The breakfast and the dinner provide good choices: the chicken noodles were de-li-ci-oussssss!!!!!! The beach is clean and the pool is good size. The kids pool is great size as well.

Cons:

N/A

2026-07-16 • via Nuitee
عبدالله • couple • sa
10
Pros:

والله جميل مره ومريح والاماكن افضل بكثير من الصور

2026-07-16 • via Nuitee
P
Phatnani • couple • ae
7
2026-07-16 • via Nuitee