The Retreat Palm Dubai MGallery by Sofitel

Hotels
•
Accor
9.4 (7212 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE
971-45247777

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 7212 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
V
Vadim • couple • md
9
2026-06-13 • via Nuitee
N
Najat • couple • om
10
2026-06-13 • via Nuitee
E
Emil Abraham • solo_traveller • in
7
2026-06-13 • via Nuitee
A
Abdullah • couple • om
8
2026-06-13 • via Nuitee
M
marie • couple • ae
7
Pros:

lovely staff, good breakfast, lost my bag and security tracked me down excellent service.

Cons:

evening meal was not such good quality ie too many glutenous deserts -custard would have been better with the crumble as was dry without it.
restaurant was rather cramped for the amount of people eating there

2026-06-12 • via Nuitee
L
LAETITIA • solo_traveller • ae
1
Tres décevant
Cons:

Ce n était pas du tout un hôtel 5 étoiles, c était un hôtel très froid comme celui des aéroports, beaucoup de monde, pas de place pour s assoir, la piscine remplis d’enfants, le spa inexistant avec zéro staff…

2026-06-12 • via Nuitee
F
Fabian • family_with_children • ae
4
2026-06-12 • via Nuitee
W
Wilfred Baptist • family_with_children • ae
8
Nice stay and enjoyed
Pros:

I like both room and breakfast

Cons:

nothing

2026-06-12 • via Nuitee
A
Amer • couple • om
10
اقامه ممتعه
Pros:

كل شي

Cons:

كل شي

2026-06-12 • via Nuitee
T
Turath • solo_traveller • om
9
Pros:

Rooms very clean.
staff very freindly.
location is perfect for those who likes sun and beach.

Cons:

the noises from the instructions near to the hotel was loud and noisy

2026-06-11 • via Nuitee
G
Ghifar • solo_traveller • se
8
Pros:

Nice beach and swimming pool. Modern and clean facilities. Staff helpful.

Cons:

Beach access close at 6 PM !!!

2026-06-11 • via Nuitee
M
Monzer • couple • eg
10
Amazing and the staff is great
2026-06-11 • via Nuitee
E
Esen • family_with_children • ae
10
Pros:

We loved everything, its something what exceeded our expectations, stunning service, staff are very kind and super positive, helpful, food are extremely delicious, breakfast feat dinner, swimming pool perfect, not really crowdy, not even noise annoying from construction outside. Well really appreciated from this hotel! 5 star for sure

Cons:

not applicable

2026-06-11 • via Nuitee
G
Gizlane • couple • ae
10
ممتازه
Pros:

كلشي

Cons:

لا شيء

2026-06-10 • via Nuitee
S
Sou • solo_traveller • es
10
Pros:

Hermoso !! Habitación grande ,cómoda, limpia .me encantó! Buen trato .excelente!

2026-06-10 • via Nuitee
C
Chaurasia • couple • in
8
2026-06-10 • via Nuitee
W
waleed • family_with_children • sa
10
2026-06-10 • via Nuitee
T
Tikabhai • solo_traveller • ae
10
2026-06-10 • via Nuitee
H
Hager • couple • ae
1
Pros:

Nothing

Cons:

Rooms are very small however i booked a premium room , view was awful, beach very small and has jelly fish

2026-06-09 • via Nuitee
Y
Yousif • solo_traveller • ae
9
2026-06-09 • via Nuitee