The Retreat Palm Dubai MGallery by Sofitel

Hotels
Accor
9.4 (7212 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 7212 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
J
JINTU family_with_children ae
5
2026-05-16 via Nuitee
H
Helmy couple ae
10
2026-05-16 via Nuitee
A
Anis couple fr
10
2026-05-15 via Nuitee
S
Sohail couple gb
7
2026-05-15 via Nuitee
E
Elena solo_traveller ae
10
2026-05-15 via Nuitee
O
Obada couple sy
7
Good but they need to improve their food system and kitchen administration
Pros:

Everything

Cons:

Food

2026-05-15 via Nuitee
R
Riaz couple fr
5
Nice but limited amenities and space
Pros:

nice breakfast, limited amenities

Cons:

Food was overall good

2026-05-15 via Nuitee
R
Rashid couple ae
9
2026-05-15 via Nuitee
S
Sergio solo_traveller es
10
2026-05-14 via Nuitee
M
Mak_Adil couple ae
8
2026-05-14 via Nuitee
S
Sunil family_with_children ae
7
2026-05-14 via Nuitee
S
Sergio couple es
10
2026-05-14 via Nuitee
A
Amro solo_traveller it
10
2026-05-14 via Nuitee
H
Houcine family_with_children ae
7
2026-05-14 via Nuitee
T
Theerayut solo_traveller th
10
ไม่ได้เข้าพัก มีเหตุระเบิด
Pros:

รร สวย

2026-05-14 via Nuitee
R
Reem couple gb
10
Pros:

The breakfast, the staff, the hotel, the birthday and wedding anniversary set up in our room

Cons:

My room was facing a construction site so it was loud, and the view was blocked because of it

2026-05-14 via Nuitee
R
Roberta solo_traveller lt
9
2026-05-14 via Nuitee
N
Noura family_with_children fr
10
2026-05-14 via Nuitee
K
Kazeem Adeleke couple ru
2
2026-05-13 via Nuitee
M
Mohamed solo_traveller ae
10
2026-05-13 via Nuitee