The Retreat Palm Dubai MGallery by Sofitel

Hotels
•
Accor
9.4 (7212 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE
971-45247777

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 7212 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
R
Rawan • extended_group • ae
10
2026-07-04 • via Nuitee
H
Harthi • solo_traveller • sa
10
Pros:

مكان جميل وراقي ومناسب للعوائل والاطفال

2026-07-04 • via Nuitee
عبوود • solo_traveller • om
10
المسبح ك ثلج
Pros:

كلل شي جميل المسبح وطاقم وتعامل في الاستقبال يعطيهم العافيه

Cons:

كل شي جميل ♥

2026-07-04 • via Nuitee
A
Anjeanette • couple • ae
10
EXCELLENT
Pros:

Excellent hotel! We had a great stay! All Staff are approachable! And very delicious food!

2026-07-03 • via Nuitee
M
Mohammed • couple • ae
9
2026-07-03 • via Nuitee
A
AlMarzooqi • couple • ae
1
Pros:

Very bad

Cons:

Very bad

2026-07-03 • via Nuitee
M
Matei • couple • ro
10
The stay was fantastic! Thank you Reatreat Palm Dubai!
Pros:

Loved the cleanliness of the rooms , the house keeping did a great job! We loved the room decor and appreciated the complimentary cake ! The birthday surprise cake at breakfast organized by Caroline and Thelma was delicious. Thank you!

Cons:

N/A

2026-07-03 • via Nuitee
شرفي • extended_group • sa
10
2026-07-03 • via Nuitee
A
Adil • couple • om
10
Got a free room upgrade thanks to the receptionist Rimaz
Pros:

The view and the service

Cons:

Nothing everything perfect

2026-07-03 • via Nuitee
R
Ryon Faraira • family_with_children • ae
9
Pros:

Food variety can be improved more.

2026-07-03 • via Nuitee
A
Ali • couple • ae
10
2026-07-02 • via Nuitee
A
ALi • solo_traveller • ae
10
2026-07-02 • via Nuitee
A
Avelyn • solo_traveller • ae
10
2026-07-02 • via Nuitee
A
Amra • couple • ae
8
2026-07-02 • via Nuitee
M
MOHAMED • solo_traveller • ae
10
2026-07-02 • via Nuitee
A
Amani • couple • ae
8
2026-07-02 • via Nuitee
L
Lauren • family_with_children • gb
9
2026-07-02 • via Nuitee
F
Franz • solo_traveller • at
9
2026-07-01 • via Nuitee
S
Shimizu • solo_traveller • jp
8
良かった
Pros:

ロケーション以外快適

Cons:

市街地から遠い

2026-07-01 • via Nuitee
H
HAMMER • couple • ae
7
Pros:

It’s organized and clean

Cons:

Staff it’s a little bit rude, not willing to help, tvs are old and rooms are also a little bit old, but decent for the price and has a beach and pool

2026-07-01 • via Nuitee