Surtel Hotel

Hotels
6.5 (172 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , tr
+90 256 216 02 12

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 172 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
A
Acikel • extended_group • at
1
War im Allgemeinen sehr schlecht, ausser Lage und Personal.
Pros:

Preis, Personal war in Ordnung, Lage war sehr gut

Cons:

Ausstattung war sehr schlecht, Zimmer waren sehr dreckig, Schimmel war überall zu sehen, WCs waren schmutzig, gerochen hat es überall, genauso gab es nicht genügend Seife und Klopapier, noch zu Ergänzung war überall Spinnennetze+ Wasserschaden und überall kein Fliegengitter

2026-07-25 • via Nuitee
D
Djessica • couple • it
10
2026-07-25 • via Nuitee
R
Rosellina • couple • it
8
Ottima colazione e posizione
Pros:

Colazione buonissima e in terrazza vista mare.
Posizione eccellente a due passi dal mare

Cons:

La zona è un po’ rumorosa fino tarda notte. Se vi piace la movida nessuna problema…

2026-07-24 • via Nuitee
S
Sally • extended_group • gb
2
Good location but hotel poor
Pros:

Location

Cons:

Cleanliness - swim pool mouldy, chef smoking, wiping tables with dirty cloth
Shower cold
Problem with air con - remote not working so unable to switch off
Toilets had water running through.

2026-07-23 • via Nuitee
S
Sandra • extended_group • au
1
Absolutely terrible
Pros:

The location was good

Cons:

Everything, worst hotel ever booked. Completely non functional bathroom, and over all the place was dirty

2026-07-23 • via Nuitee
S
Saban • solo_traveller • de
4
Pros:

Lage

Cons:

HOTEL IN MILLENIUM STEHEN GEBLIEBEN.
ALLES 1999 MODELL.

2026-07-22 • via Nuitee
A
Adela • couple • ro
6
2026-07-22 • via Nuitee
G
gilligan • solo_traveller • ie
8
Pros:

Location good pool on roof very warm food good staff unreal

Cons:

Nothin

2026-07-21 • via Nuitee
M
Megan • couple • ie
7
2026-07-20 • via Nuitee
Станка • solo_traveller • bg
10
2026-07-19 • via Nuitee
E
Emilian • family_with_children • ro
4
Pros:

Locație lângă port si castel. Din restaurant se vedea marea .

Cons:

Curățenia lasa de dorit si totul vechi mai ales aerul condiționat. Fără wifi.Mic dejun sărac.

2026-07-19 • via Nuitee
S
Stadegaard • solo_traveller • nl
7
2026-07-16 • via Nuitee
C
Caterina • solo_traveller • ro
10
Pros:

Superb, totul la superlativ! ♥️

2026-07-15 • via Nuitee
Ευδοξια • extended_group • gr
6
2026-07-13 • via Nuitee
L
Levent • solo_traveller • ie
7
Pros:

Çalişanlar çok yardimsever ve gùler yuzlu

Cons:

Banyo çok kòtù ve kapilar çúrùş saglik açisindan risk li

2026-07-11 • via Nuitee
L
Lilita • couple • lv
10
Pros:

Very good location,very good and professional staff. felt very welcome. I’ll be back in August.

Cons:

everything

2026-07-09 • via Nuitee
T
Tracey • couple • gb
10
Every thing was fine especially the location
Pros:

Everything about the hotel for what we payed

Cons:

All good for what we payed

2026-07-09 • via Nuitee
A
Agnieszka • solo_traveller • pl
8
Pros:

Posizione eccellente

Cons:

C'era molto musica intorno ogni notte, molto rumoroso fino tarda notte

2026-07-08 • via Nuitee
Z
Zoe • couple • ie
10
Brilliant staff and hotel has great facilities & great location
Pros:

Great location just a 2 minute walk from centrum. And 4 minute walk to a beach, the staff were super nice & friendly. They were very helpful and welcoming. I felt very welcomed and safe at this hotel. The pool is lovely also, there was breakfast included but I didn’t try it.

Cons:

The WiFi was perfect in reception but unfortunately it wouldn’t work in the room, this didn’t bother me too much as I would go straight to sleep. But I would’ve preferred if the WiFi did work in the room.

2026-07-06 • via Nuitee
I
Ismayilova • solo_traveller • tr
10
2026-07-05 • via Nuitee