Surtel Hotel

Hotels
6.5 (158 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , tr

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 158 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
Абжетова • solo_traveller • kz
10
2026-06-13 • via Nuitee
C
Costel • extended_group • ro
10
Excelent! Voi reveni cu drag !
Pros:

Amplasare centrală personal foarte amabil

2026-06-12 • via Nuitee
S
Sert • solo_traveller • ie
6
Pros:

Basick Hotel, they need to work on it

Cons:

Old style

2026-06-11 • via Nuitee
C
Chithukadu shanmugam • family_with_children • in
8
Pros:

this hotel location near access for everything walkable distance , their top of hotel view very excellent. nothing negative

Cons:

no nothing everything is good

2026-06-09 • via Nuitee
L
L932LAtimc • Solo travel • Birmingham, West Midlands, England
8
Great value for money
Pros:

The location is fantastic. Close to shops, restuarants, 50 yards fron the sea. The cleanliness of the hotel is first rate. I was all inclusive and for the money the food was very good. Variety of food excellent especially the breakfast.
Staff helpful and knowledgeable.
The only reason i did not give 5,/5 is because it is close to local nightclub which can result in it being noisey between 10 pm and 6am.
I have booked to return in September.
Great value for money.

2026-06-06 • via Tripadvisor
C
Cindy • couple • ca
2
Pros:

The breakfast was a simple Turkish-Eurpoean Style buffet. We enjoyed the rooftop view of the port. We enjoyed the coffee. We liked the close location to the port. We liked the view of city and our balcony. We liked the helpful, pleasant staff.

Cons:

Our room was run-down. The air conditioner was too noisy to run for a peaceful stay in the room and was not very cool. Our hotel room, was very close to 3 very loud night clubs whose music you can hear until 6 am.

2026-06-05 • via Nuitee
M
Michaela • extended_group • ie
9
2026-06-04 • via Nuitee
M
muharem • couple • nl
8
Goed voor de prijs
Pros:

Locatie

Cons:

Faciliteiten

2026-05-29 • via Nuitee
N
Nat Pascazio • solo_traveller • au
8
2026-05-29 • via Nuitee
N
NADEZHDA • solo_traveller • bg
10
Pros:

Всичко, което прочетох в коментарите се оказа вярно, но ние изкарахме отлично, както и оценяваме съотношението цена - качество.

2026-05-28 • via Nuitee
P
Pamela • couple • ie
5
Interesting
Pros:

It was right in central kusadasi great location. The staff were lovely very helpful. If you walk out the main door and take a left about 200 metre’s theres a nice little baristas coffee shop and an art shop so cheap. wasn’t lot of good i could say for the hotel its self it stinks no wifi anywhere

Cons:

The property is very old most of the showers in rooms are broke i went through 8 different rooms in this hotel and i end up staying in a family room alone just because the shower worked 😫 it was smelly definitely need to be refurbished. I did not even try the breakfast

2026-05-25 • via Nuitee
B
Benhur • couple • ie
8
It’s definitely a great value hotel; I didn’t get a chance to try the breakfast or the terrace, but I’m sure the view is
Pros:

The location and room size were perfect, and it was clean enough

Cons:

I couldn’t get to the parking lot; someone had parked their car at the entrance to the street, and I was told there was nothing we could do about it. I think the rooms facing the Old Town are more spacious, but the ones facing the back feel a bit cramped.

2026-05-15 • via Nuitee
G
Georgios • couple • gr
6
Pros:

Excellent location and staff

Cons:

No WiFi in the room

2026-04-19 • via Nuitee
T
Tomasz • family_with_children • pl
7
2025-11-16 • via Nuitee
H
Hrvoje Ropac • family_with_children • hr
10
2025-11-06 • via Nuitee
Емо&Мими • extended_group • bg
1
Неприятно преживяване, голяма грешка, не бихме се върнали никога!
Pros:

Усмихнат домакин, близо до фериботното пристанище.

Cons:

Адски Шумен хотел, дискотеката не спира с извънредно силни децибели до пет часа сутринта. Дограмата се тресе, леглата подскачат. Там няма вечерен час за силна музика, меката на дрогата и алкохола. Климатиците В повечето стаи не работят!!! Леглата са неудобни! Има само статичен горен душ в банята и не можеш да се облееш след плаж без да си намокриш косата. Закуската беше еднообразна, кафето ужасно, асансьорът не работеше, трябваше да се върви пеша до последния етаж и обратно. последните два дни нямахме топла вода и не можехме да се изкъпем! Абсурдни условия, никога не бихме повторили! Плажът е далече и е ужасно мръсен и неприятен! Басейнът на хотела е претъпкан И никога няма свободни шезлонги, водата е студена! Има wifi само на рецепция, даже не се хваща и в цялото фоайе. Внимавайте, НЕ сядайте на меката мебел във фоайето да ползвате интернет, защото хапят бълхи, цялото ми тяло беше в пъпки за половин час!!!!! Паркингът е подземен и е за не повече от 5-6 коли, съответно цял ден ти местят колата за да влезе и излезе някой. Целият ни капак беше надран!

2025-10-23 • via Nuitee
S
Sandra • extended_group • id
2
Heureusement le manager a su rattraper tous les problèmes
Pros:

Le personnel , en particulier le manager super gentil et professionnel

Cons:

L’hôtel a besoin de gros travaux , à tous les niveaux , le matériel est vieillot, cassé, et certaines choses ne fonctionne pas . Nous avons changé deux fois de chambre en deux jours « douche qui ne fonctionne pas , frigo dans la chambre et téléphone pour appeler la réception fil coupé! Le seul point positif l’emplacement et la vue magnifique depuis la piscine et terrasse.

2025-10-20 • via Nuitee
M
Michelle • solo_traveller • ie
10
2025-10-04 • via Nuitee
L
Letitica • extended_group • ie
3
This hotel needs a makeover.
Pros:

Location was great , near the ferry port. The staff were friendly and helpful.

Cons:

The bed was comfortable but the decor in the room is shabby and dated. The bathroom was horrendous, the shower head was broken and the water just trickled out. The push button for the loo was broken, the tap on the sink has lost all of the stainless steel and it just looks dirty. I guess it’s all just old & really needs a makeover. Only stayed one night as we were getting the ferry to Samos…. couldn’t have stayed any longer!

2025-10-01 • via Nuitee
L
Laurenz • family_with_children • de
1
Oh my Shit
Pros:

Nothing

Cons:

The Smell from Toilet to your Bedroom is unbelieavable. Really stinky you cant Not sleep.
The Bed is broken.
What else do you need for a good sleep?

2025-09-30 • via Nuitee