Surtel Hotel

Hotels
6.5 (221 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , TR
+90 256 216 02 12

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.5
Based on 221 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
N
Natasha • extended_group • ie
1
Do not stay here
Pros:

Only good thing about this property is its location to the port and shops

Cons:

This property was absolutely disgusting!! Very dark and dirty. Handrail for stairs was wobbling so much it was about to fall off. Bed sheets and towels all stained and dirty. Lights not working, balcony door broken, fridge doesn’t work, water stopped whilst in the middle of having a shower. Lumpy pillows and springs poking out of mattress. Extremely loud music from nearby until at least 5a.m. Balcony door opened out onto a smoking area for staff meaning people are walking past your door all the time.

2026-09-19 • via Nuitee
L
Linsey Kinsella • solo_traveller • ie
1
2026-09-17 • via Nuitee
L
Linsey Kinsella • solo_traveller • ie
1
Would never ever stay here again absolutely awful in every possible way , staff didnt seem to care
Pros:

Nothing , hotel was dirty dirty and old arrived and was put into room 301 , paint falling off the walls , blind for of mildew, all mildew all over wall that was covered in paint absolutely horrendous fridge wasnt working it was absolutely stinking lights also didnt work aunts crawling all over bathroom

Cons:

Everything

2026-09-17 • via Nuitee
D
dafco • solo_traveller • ro
8
Pentru tranzi este ok
Pros:

Aproape de faleza, piscina de terasa, mica dar ok. Mic dejun destul de consistent

Cons:

Parcarea la o locație în apropiere 100 m, doar ca este într-un garaj subteran, întrarea foarte îngustă, greu la întrare, foarte greu la ieșire, înclinație foarte mare la ieșire. Wi-Fi nu exista în camere, doar jos la recepție...

2026-09-08 • via Nuitee
C
Cholpon • extended_group • kg
2
Pros:

Ничего

Cons:

Все

2026-09-07 • via Nuitee
E
Eyuep • couple • tr
4
Nicht nochmal
Pros:

Die Lage

Cons:

Hygiene, Ausstattung, Personal

2026-09-07 • via Nuitee
O
Orologas • solo_traveller • gr
1
2026-09-06 • via Nuitee
A
Alves Raab • extended_group • de
3
Não vá! Procure outro hotel!
Pros:

O Hotel é bem localizado mas parou na década de 80. Tudo é muito velho, a piscina é nojenta, café da manhã horrível. O Wi-fi só funciona na recepção, não chega nos quartos. Um conselho: busquem outro hotel

Cons:

Sem Wi-fi, café da manhã péssimo, o banheiro horroroso, velho e sujo, nem o frigobar funcionava ( frigobar de uns 20 anos atrás)

2026-09-05 • via Nuitee
A
Anne • extended_group • gb
5
The only good thing is the location
Pros:

The only thing good was the location

Cons:

Staff were rude and didn’t speak to you

2026-09-05 • via Nuitee
B
berrin • family_with_children • de
5
War ok
Pros:

Das es sehr nah am Meer lag

Cons:

Siehe Bilder und seeeehr langsamer Aufzug, mussten das 1. Zimmer Reklamieren da es unheimlich gestunken hatte und vor Luftfeuchtigkeit das Atmen erschwert war. Haben ohne Problem ein anderes Zimmer bekommen.

2026-09-04 • via Nuitee
S
SEVİLAY • couple • tr
6
Kısa süreli konaklama için uygun
Pros:

Otelin yeri çok iyiydi tam merkezde Egeport a yürüyüş mesafesinde

Cons:

Tesis biraz eskimiş oda kırık lambalar tüplü televizyon vardı yandaki tavernadan çok gürültü geliyordu

2026-09-02 • via Nuitee
C
Cholpon • extended_group • kg
2
2026-09-01 • via Nuitee
E
Esra • couple • de
1
Uns wurde gesagt dass wir einfach Pech mit dem Zimmer haben aber als Freunde für eine Nacht uns besucht haben und sich a
Pros:

Nichts und ich übertreibe nicht.

Cons:

Hygienisch war es die reinste Katastrophe. Wir mussten 6 mal beim Ankommen die Bettwäsche wechseln lassen, weil es jedes Mal alte Blut oder make up Flecken drauf waren. Das Personal war gar nicht zuvorkommend, genervt und nicht lösungsorientiert. Die Lösung war von der Rezeption ein Abendessen oder von seiner angebrochenen Flasche Gin ein Cocktail

2026-09-01 • via Nuitee
C
Cigdem • solo_traveller • de
6
2026-08-29 • via Nuitee
V
valentina bugue • solo_traveller • cl
1
Pros:

La ubicación pero nada mas.

Cons:

Es un despretigio para la ciudad y para Booking que lo tiene en su plataforma.

2026-08-26 • via Nuitee
Y
Yasmin • extended_group • cl
5
Buena ubicación
Pros:

Estaba limpio, la ubicación muy central y lindo

Cons:

Que no hay internet en las habitaciones, solo en el hall, el desayuno parece almuerzo, guisos y verduras calientes, pero nada de frutas, de yogurth, solo un tipo de pan, muy básico. El refrigerador no enfriaba, estaba todo tibio, el aire acondicionado no funcionaba bien, creo q para ser un hotel lindo y la ubicación buena q tiene, le falta mucha mantención, pero mucha, es lamentable por q no volvería, solo la ubicación excelente

2026-08-26 • via Nuitee
L
Lyailya • couple • kz
8
2026-08-25 • via Nuitee
S
Steffan • couple • gb
1
Absolutely terrible
Pros:

Nothing it was run down no WiFi no electricity on one night and no water on the other so we checked out the day before

Cons:

Everything really loud at night time holes in sheets very run down and old fashioned very noisy on the 4th floor as restaurant above

2026-08-25 • via Nuitee
T
teoman • couple • tr
7
Pros:

Merkezi olması çok iyi

Cons:

Otoparka aracımızı koyamadık, odalar eski ve temiz değildi.

2026-08-25 • via Nuitee
V
vik • solo_traveller • ro
8
Pros:

Curat, aproape de faleza, camera mare.

Cons:

Mobilier învechit, bateriile duș și chiuveta stricate, fara parcare pt masina

2026-08-24 • via Nuitee