Hotel Schlüssel

Hotels
8.3 (406 reviews)
Franziskanerplatz 12 , Luzern , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Family rooms
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Clean and tidy rooms
Comfortable beds/linens
Friendly, helpful staff
Complimentary drinks / unexpected mini-bar
Good restaurant on-site
Cons:
Perceived as overpriced / poor value
Self check-in / no manned reception issues
Occasional noise (church bell, jackhammer, restaurant)
Missing in-room items for some (tea/coffee, fridge, hair dryer)
Some rooms have issues (too-soft beds, sloped floor, minimal furnishings)

Categories

Cleanliness
9.2
Consistently noted as clean, tidy and well-maintained in multiple reviews (mentions of 'Clean', 'Sauberkeit', 'tidy').
Service
8.6
Staff repeatedly described as friendly and helpful, though some guests cited issues with self check-in and lack of a manned reception.
Location
9.5
Overwhelmingly praised as central and excellent for exploring Lucerne (several comments: 'location fabulous', 'right in middle of Old Town', 'very central').
Room Quality
7.8
Rooms described as comfortable with good bedding for many guests, but some report too-soft beds, sloped floors or bare-bones rooms in places.
Amenities
7.6
Positive notes on free soft drinks/beer and quality toiletries; however guests mention missing items (no tea/coffee in some rooms, no fridge in some, missing hair dryer).
Value for Money
6.4
Multiple explicit comments that the hotel is overpriced for what it offers and expectations for a staffed reception or higher in-room provisions are unmet.
Food and Beverage
8.8
Restaurant dinner praised as excellent and guests appreciate complimentary drinks; minor negatives about lack of in-room tea/coffee for some.
Overall Experience
8.5
Generally very positive overall — convenient, clean and comfortable stay — with occasional disturbances (church bell, nearby jackhammer) and check-in hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:25

Property Description

Historic Charm and Modern Comfort
Dating back to 1545, Boutique Hotel Schlüssel seit 1545 offers a unique blend of historic charm and modern comfort. Located in Lucerne's Old Town, this renovated boutique property provides en-suite rooms just a short walk from the train station and ferry terminal.

Culinary Delights and Local Flavors
Indulge in the culinary delights at the hotel's two on-site restaurants, serving homemade specialties and Alpine cuisine. Using regional and organic products, the dining experience at Boutique Hotel Schlüssel seit 1545 is a true taste of Switzerland.

Convenient Location and Nearby Attractions
Situated near popular attractions like the Chapel Bridge and shopping area, guests can easily explore the city on foot. With free WiFi and parking available nearby, your stay at Boutique Hotel Schlüssel seit 1545 promises both convenience and comfort.

Book your stay now at Boutique Hotel Schlüssel seit 1545 for an unforgettable experience in Lucerne!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.3
Based on 406 reviews
Cleanliness: 9.2
Service: 8.6
Location: 9.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 6.4
Food and Beverage: 8.8
Overall Experience: 8.5
C
Craig • extended_group • us
9
Enjoyed it. Would return.
Pros:

Friendly staff,clean, good location

2026-09-12 • via Nuitee
J
Jean Jacques C • family_with_children • fr
4
Hors de prix ... faire un autre choix !
Pros:

Bon emplacement, bâtiement sympathique de l'extérieur

Cons:

Pas de réception : un téléphone et un écran
Chambre petite, une douche mais pas de salle de bain, juste un recoin avec un petit lavabo
Décoration carrément moche
L'ensemble hors de prix eu égard aux prestations !!!!

2026-09-10 • via Nuitee
K
Katharina • family_with_children • ch
8
Es war sehr angenehm und die liebenswürdige und engagierte Crew bleibt unvergessen. Danke!
Pros:

Ein Frühstück wäre sehr willkommen gewesen, aber das Nachtessen im Schlüssel war so grossartig, dass das fehlende Frühstück zu verschmerzen ist. Und verständlich, dass die engagierte Crew nach langen Abenden keine frühen Morgen verkraften kann.

Cons:

Hausschuhe (mit gesticktem Schlüssel-Logo, die man hätte behalten dürfen ; ) und
Waschlappen wären perfekt gewesen.

2026-09-06 • via Nuitee
S
sandra • solo_traveller • ch
10
Schönes Erlebnis. Absolut empfehlenswert.
Pros:

Sehr schönes Gebäude. Geschmackvoll eingerichtet. Zimmer geräumig. Bett ausserordentlich bequem.

Cons:

Die Gespräche im Nachbarzimmer waren sehr gut hörbar. Kein Problem dank Noise cancelling Hörern.

2026-09-05 • via Nuitee
M
Mohammad • solo_traveller • us
9
Great beside the safe box and elevator
Pros:

The location , cleaness.

Cons:

The elevator did not work a day
The safe box was out of order , never get fix .

2026-08-29 • via Nuitee
M
Maria • couple • us
8
Decent value but definitely not luxury. Good job overall.
Pros:

I liked the location and that it was affordable. It wasn't really in the main area as advertised. It was close enough to the train station though. I liked that they left drinks out and gave us fresh towels. Good air conditioning.

Cons:

I didn't love self check in or the very sparse nature of the room. It needs to be better described as a dormitory or similar. It was clean but there was a sewage smell from the bathroom.

2026-08-26 • via Nuitee
M
Martin • solo_traveller • ch
7
2026-08-23 • via Nuitee
M
Marquita • family_with_children • us
9
Awesome overall!
Pros:

Very clean and great location.

Cons:

Unfortunately elevator broke BUT the staff was awesome to help us carry luggage up.

2026-08-20 • via Nuitee
S
Sophia • family_with_children • us
9
I would definitely stay here again!
Pros:

We loved the location as we could walk out the door and have access to pretty much everything! The staff was incredible and went above and beyond. Check in was very easy and they were also very reachable by phone. Beds were very comfortable.

Cons:

We really would have liked to have had a mini fridge for sure. A tv would have been nice but not necessary.

2026-08-18 • via Nuitee
Y
Yungdurng • couple • li
8
2026-08-04 • via Nuitee
F
Fedaa • couple • us
10
2026-08-03 • via Nuitee
M
Maria ines • couple • ar
8
2026-08-03 • via Nuitee
D
Diego • solo_traveller • pe
10
2026-08-03 • via Nuitee
A
Andrea • couple • ch
10
2026-07-25 • via Nuitee
P
Paula • couple • gb
9
Pros:

Clean. Comfortable. Great bed linen and pillows. Location fabulous.

Cons:

Nothing

2026-07-23 • via Nuitee
C
Cynthia • couple • us
10
Really enjoyed ourselves.
Pros:

Very nice staff, great location, comfortable and clean.

2026-07-19 • via Nuitee
W
Wanting • solo_traveller • tw
8
Pros:

位置優越 乾淨 雖然外面是餐廳，但窗戶密閉，還有移動冷氣

Cons:

我的房間需要爬樓梯，地板是有點斜的，床對我來說太軟

2026-07-18 • via Nuitee
W
Wanting • solo_traveller • tw
8
2026-07-18 • via Nuitee
M
Melinda • family_with_children • us
10
2026-07-11 • via Nuitee
S
Shannon • couple • us
9
2026-07-06 • via Nuitee