Hotel Schlüssel

Hotels
8.3 (401 reviews)
Franziskanerplatz 12 , Luzern , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Family rooms
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Clean and tidy rooms
Comfortable beds/linens
Friendly, helpful staff
Complimentary drinks / unexpected mini-bar
Good restaurant on-site
Cons:
Perceived as overpriced / poor value
Self check-in / no manned reception issues
Occasional noise (church bell, jackhammer, restaurant)
Missing in-room items for some (tea/coffee, fridge, hair dryer)
Some rooms have issues (too-soft beds, sloped floor, minimal furnishings)

Categories

Cleanliness
9.2
Consistently noted as clean, tidy and well-maintained in multiple reviews (mentions of 'Clean', 'Sauberkeit', 'tidy').
Service
8.6
Staff repeatedly described as friendly and helpful, though some guests cited issues with self check-in and lack of a manned reception.
Location
9.5
Overwhelmingly praised as central and excellent for exploring Lucerne (several comments: 'location fabulous', 'right in middle of Old Town', 'very central').
Room Quality
7.8
Rooms described as comfortable with good bedding for many guests, but some report too-soft beds, sloped floors or bare-bones rooms in places.
Amenities
7.6
Positive notes on free soft drinks/beer and quality toiletries; however guests mention missing items (no tea/coffee in some rooms, no fridge in some, missing hair dryer).
Value for Money
6.4
Multiple explicit comments that the hotel is overpriced for what it offers and expectations for a staffed reception or higher in-room provisions are unmet.
Food and Beverage
8.8
Restaurant dinner praised as excellent and guests appreciate complimentary drinks; minor negatives about lack of in-room tea/coffee for some.
Overall Experience
8.5
Generally very positive overall — convenient, clean and comfortable stay — with occasional disturbances (church bell, nearby jackhammer) and check-in hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:25

Property Description

Historic Charm and Modern Comfort
Dating back to 1545, Boutique Hotel Schlüssel seit 1545 offers a unique blend of historic charm and modern comfort. Located in Lucerne's Old Town, this renovated boutique property provides en-suite rooms just a short walk from the train station and ferry terminal.

Culinary Delights and Local Flavors
Indulge in the culinary delights at the hotel's two on-site restaurants, serving homemade specialties and Alpine cuisine. Using regional and organic products, the dining experience at Boutique Hotel Schlüssel seit 1545 is a true taste of Switzerland.

Convenient Location and Nearby Attractions
Situated near popular attractions like the Chapel Bridge and shopping area, guests can easily explore the city on foot. With free WiFi and parking available nearby, your stay at Boutique Hotel Schlüssel seit 1545 promises both convenience and comfort.

Book your stay now at Boutique Hotel Schlüssel seit 1545 for an unforgettable experience in Lucerne!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.3
Based on 401 reviews
Cleanliness: 9.2
Service: 8.6
Location: 9.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 6.4
Food and Beverage: 8.8
Overall Experience: 8.5
Y
Yungdurng • couple • li
8
2026-08-04 • via Nuitee
F
Fedaa • couple • us
10
2026-08-03 • via Nuitee
D
Diego • solo_traveller • pe
10
2026-08-03 • via Nuitee
M
Maria ines • couple • ar
8
2026-08-03 • via Nuitee
A
Andrea • couple • ch
10
2026-07-25 • via Nuitee
P
Paula • couple • gb
9
Pros:

Clean. Comfortable. Great bed linen and pillows. Location fabulous.

Cons:

Nothing

2026-07-23 • via Nuitee
C
Cynthia • couple • us
10
Really enjoyed ourselves.
Pros:

Very nice staff, great location, comfortable and clean.

2026-07-19 • via Nuitee
W
Wanting • solo_traveller • tw
8
2026-07-18 • via Nuitee
W
Wanting • solo_traveller • tw
8
Pros:

位置優越 乾淨 雖然外面是餐廳，但窗戶密閉，還有移動冷氣

Cons:

我的房間需要爬樓梯，地板是有點斜的，床對我來說太軟

2026-07-18 • via Nuitee
M
Melinda • family_with_children • us
10
2026-07-11 • via Nuitee
S
Shannon • couple • us
9
2026-07-06 • via Nuitee
S
Shannon • family_with_children • us
9
2026-07-06 • via Nuitee
J
Jessica • family_with_children • us
9
Good stay in a good location.
Pros:

Great location. Good accommodations. Water and coffee station nice.

2026-07-06 • via Nuitee
E
Elif • couple • tr
8
Pros:

Konumu mukemmel ama gol manzaralı degıl

2026-07-05 • via Nuitee
I
Ilias • couple • gr
8
2026-07-03 • via Nuitee
D
Darren • couple • au
6
Pros:

Clean and good location

Cons:

Absolutely over priced. For that price, there should be a manned-reception, higher quality condiments in the room. That always price gives 5 star rating hotels in most other countries.

2026-06-28 • via Nuitee
G
Gillaine • couple • gi
9
Pros:

Nice and comfortable basic room. Comfy bed,and well situated hotel, very central. Very nice touch in that they provide free soft drinks and beers.
The staff we encountered were very friendly and helpful.
The restaurant downs stairs was lovely too.

2026-06-27 • via Nuitee
S
Sandra • solo_traveller • us
9
It was wonderful.
Pros:

Its location was great. We loved just walking out the door and being right in middle of Lucerne’s Old Town.

Cons:

My husband did not like the bed spread. Having separate covers made it difficult for him. He moves too much in the bed while trying to sleep, so he would lose the covers several times, and that would wake him up looking for his covers.

2026-06-20 • via Nuitee
H
Hoon • couple • au
8
Great location.
Pros:

Location is very convenient. The room has been updated. The air conditioner was very helpful.

Cons:

The hotel is close to a church where the bell chimes every 15 minutes. The room will benefit from a small refrigerator. We booked via Booking.com, it did not clearly state on the front page that it was self-check-in.

2026-06-15 • via Nuitee
X
XIAO MING • couple • ca
9
2026-06-14 • via Nuitee