Serrazul Hotel

Hotels
•
Intercity Hoteis
9.2 (3278 reviews)
Rua Garibaldi, 152 , Gramado , br

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 44 per day.

Location

Guest Reviews

9.2
Based on 3278 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
L
Lucia • couple • br
10
2026-07-04 • via Nuitee
F
Flavio • couple • br
10
2026-07-04 • via Nuitee
P
Priscila • solo_traveller • br
10
Encantada
Pros:

Hotel de excelência, preço muito bom pelo serviço que oferece. Café da manhã é um show a parte, uma variedade de pães, frutas, sucos, geléias, queijos realmente me surpreendeu. Sem falar da decoração clássica.

2026-07-04 • via Nuitee
A
Ademir José • couple • br
9
Muito agradável e confortável
Pros:

O apto com um ótimo espaço e divisões do banheiro com outras áreas bem agradáveis.

2026-07-04 • via Nuitee
J
Jonathas William • family_with_children • br
10
Pros:

O espaço kids é sensacional. As educadoras são muito atenciosas, principalmente a Jane.

2026-07-03 • via Nuitee
R
Rodrigo • solo_traveller • br
9
2026-07-02 • via Nuitee
L
Lucas • couple • br
9
2026-07-01 • via Nuitee
A
Ana • couple • br
10
Excelente
2026-07-01 • via Nuitee
J
José • family_with_children • br
10
2026-07-01 • via Nuitee
F
Fabiano • solo_traveller • br
9
Foi muito bom! Voltaria neste hotel com certeza!
Pros:

Localização, conforto e tamanho do quarto são excelentes!

Cons:

Negroni não tinha gelo de baixo derretimento

2026-06-30 • via Nuitee
M
Mariah • family_with_children • br
9
Pros:

Ótima localização, muito central. Limpeza muito boa. Comodidades como café da manhã (muito bom), piscina, academia, espaço para crianças, muito bons.

Cons:

A cama extra não era muito confortável, mas ok.

2026-06-30 • via Nuitee
C
Cristina • solo_traveller • br
8
Café da manhã ótimo!
Pros:

Fiquei em apartamento sem vista! Escolhi pois achei q tinha sido reformado mas chegando lá vi q os aptos não foram reformados.

Cons:

Apto que fiquei antigo! Precisa uma reforma!

2026-06-29 • via Nuitee
E
Eduardo • family_with_children • br
9
Ótima escolha para quem quer curtir Gramado.
Pros:

Equipe profissional e acolhedora. Melhor locazição da cidade. Excelente relação custo x benefício.

2026-06-29 • via Nuitee
A
alexandre • solo_traveller • br
10
Férias
Pros:

O melhor hotel que eu já me hospedei, tudo perfeito!

Cons:

Nada

2026-06-29 • via Nuitee
E
Eliane • couple • br
7
Pros:

A localização é excelente

Cons:

O café da manhã poderia ser melhor

2026-06-29 • via Nuitee
G
Gabrielly • family_with_children • br
10
2026-06-29 • via Nuitee
B
Bruna • couple • br
10
Excepcional
Pros:

Atendimento, café da manhã e quarto

Cons:

Faltou duchinha no banheiro

2026-06-28 • via Nuitee
B
Bruno Gabriel • couple • br
10
Sensacional e muito confortável
Pros:

Simplesmente sensacional, hotel perfeito, novo, completo, confortável e atendimento muito educado do pessoal. Com certeza vamos voltar e repetir o hotel, pois è sucesso

Veem pessoal :)

Cons:

Nada a declarar

2026-06-27 • via Nuitee
W
Wagner Massanori • extended_group • br
10
Adoramos nossa estadia! Recomendo!
Pros:

Tudo ótimo! Funcionários super atenciosos!

2026-06-27 • via Nuitee
E
Eduardo Ivan • couple • br
10
2026-06-27 • via Nuitee