Serrazul Hotel

Hotels
9.2 (3391 reviews)
Rua Garibaldi, 152 , Gramado , BR
+55 54 3295-7200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 3391 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
L
Luiz Mauro • couple • br
8
Excelente custo benefício, principalmente pela localização central
Pros:

Localização , atendimento, café da manhã

Cons:

Hotel antigo, mas nada a reclamar

2026-09-12 • via Nuitee
F
Fabio • solo_traveller • br
10
2026-09-12 • via Nuitee
C
Cesar Marques • couple • br
10
Fala unica:maravilhoso
Pros:

Muito boa

2026-09-12 • via Nuitee
J
Janice Morais • solo_traveller • br
10
O perfume dos ambientes é reconfortante e tbm sofisticado..
Pros:

O perfume maravilhoso nos ambientes do hotel. Comprei e trouxe para colocar na minha casa. A loja que vende os produtos fica dentro do próprio hote.l

Cons:

Nada

2026-09-11 • via Nuitee
M
Maria Rosangela • couple • br
10
2026-09-10 • via Nuitee
S
Simone Melo • solo_traveller • br
10
2026-09-10 • via Nuitee
M
Marislei • couple • br
10
2026-09-10 • via Nuitee
L
Lio Marcos • solo_traveller • br
9
2026-09-09 • via Nuitee
B
BRUNA • solo_traveller • br
10
2026-09-09 • via Nuitee
G
Gonçalves • couple • br
10
Voltarei novamente assim que possível
Pros:

Tudo maravilhoso

2026-09-09 • via Nuitee
V
Vera • solo_traveller • hn
10
Pros:

Ubivación, atendimento y acomodaciones

2026-09-07 • via Nuitee
M
MARLENE • family_with_children • br
10
Boa
Pros:

Localização

Cons:

Pode melhorar aconchego

2026-09-07 • via Nuitee
H
Humberto • solo_traveller • br
10
Pros:

Um bom hotel na melhor localização de Gramado.

2026-09-07 • via Nuitee
G
Gustavo • family_with_children • br
9
Pros:

Lugar bonito, bem cuidado, bem localizado. Quartos bons, limpos. Café ótimo, funcionários cordiais. Todas as instalações das diversas salas comuns do hotel muito bem cuidadas.

Cons:

As janelas poderiam ter um isolamento acústico e blackout melhores.

2026-09-07 • via Nuitee
D
Daiane • solo_traveller • br
10
2026-09-05 • via Nuitee
L
LAELYA • extended_group • br
10
Maravilhosa! Voltaria sempre!
Pros:

Ambiente limpo, funcionários educados, comida boa, academia completa e localização perfeita!

Cons:

Sugestão: variar um pouco o café da manhã, principalmente a fonte de proteína.

2026-09-05 • via Nuitee
C
Charlio • solo_traveller • br
10
2026-09-03 • via Nuitee
A
Altamir • extended_group • br
10
Perfeita
Pros:

Muito bom o hotel , instalações e localização ótimas , voltarei

2026-09-03 • via Nuitee
D
DANIELA • couple • br
10
perfeito!!! Muito confortável para descansar
2026-09-03 • via Nuitee
L
Luiz Pedro • solo_traveller • br
10
2026-09-02 • via Nuitee