Serrazul Hotel

Hotels
9.2 (3391 reviews)
Rua Garibaldi, 152 , Gramado , br
+55 54 3295-7200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 3391 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
M
Mariana • couple • br
9
2026-08-29 • via Nuitee
E
Eduardo Bacchi • solo_traveller • br
9
2026-08-29 • via Nuitee
J
Jarrires • couple • br
10
2026-08-29 • via Nuitee
J
JOSÉ • couple • br
10
2026-08-29 • via Nuitee
L
Luiz • couple • br
10
Melhor localização de Gramado.
Pros:

Conforto, funcionários educados e prestativos, localização excelente.

Cons:

Tudo perfeito.

2026-08-28 • via Nuitee
M
Miria Antonielle • couple • br
9
2026-08-27 • via Nuitee
L
Lucas • solo_traveller • br
10
Pros:

Hotel perfeito , voltarei e ficarei la novamente, nota 10

2026-08-27 • via Nuitee
E
Eraldo • couple • br
10
Hóspede se nesse hotel sem pensar ! Ele é incrível
Pros:

Esse hotel é incrível !

Lindo, charmoso, limpo, atendimento impecável.

Cons:

Não teve nada que me desagradou, foi tudo
Impecável !

2026-08-26 • via Nuitee
A
Antonio • solo_traveller • br
10
2026-08-26 • via Nuitee
R
Rogerio • solo_traveller • br
10
2026-08-25 • via Nuitee
R
Rodolfo • couple • br
10
2026-08-25 • via Nuitee
C
CARIBONI • extended_group • uy
10
Un sueño que todos deben vivir
Pros:

Todo

Cons:

Nada que decir

2026-08-24 • via Nuitee
M
Matias • couple • br
10
2026-08-24 • via Nuitee
M
mateus • couple • br
4
Não valeu a pena
Pros:

Conforto e atendimento estacionamento

Cons:

Café da manhã decepcionante… 1 hr antes de acabar e faltando muita coisa. Sem nenhuma torta ou doce diferente como nas fotos.

Escolhi o serrazul pelo café mas me decepcionei muito

2026-08-24 • via Nuitee
C
Cristiane • solo_traveller • br
5
Pros:

Somente da localização

Cons:

Muito barulhento, quartos velhos, banheiro entupido

2026-08-21 • via Nuitee
M
Maurício Marcus • solo_traveller • br
10
Pros:

Tudo muito limpo e organizado, decoração maravilhosa , localização excepcional,um belo hotel

2026-08-21 • via Nuitee
A
Alan • couple • br
10
2026-08-20 • via Nuitee
F
Fábio • solo_traveller • br
10
2026-08-19 • via Nuitee
N
Natalie Kate • family_with_children • br
9
tudo muito prático e lobby excelente para conversas
Pros:

Café da manhã muito gostoso e bem apresentado
hotel espaçoso
muitas opções de atividades
Tudo limpo e cheiroso
Pessoas atenciosas e prestativas
localização excelente e perto de tudo no centro, sem necessidade de pegar carro

Cons:

Gostei de tudo

2026-08-19 • via Nuitee
R
Rossana • family_with_children • br
4
2026-08-19 • via Nuitee