Serrazul Hotel

Hotels
9.2 (3366 reviews)
Rua Garibaldi, 152 , Gramado , br
+55 54 3295-7200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 3366 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
M
Monica • family_with_children • br
10
Pros:

Sempre que vou pra Gramado fico no hotel.
A localização, as comodidades, o café da manhã e toda equipe tornam o ambiente maravilhoso!

Cons:

Único ponto para melhoria: brinquedos/games de ficha no salão de jogos sempre em manutenção

2026-08-07 • via Nuitee
M
Mauro Luiz • solo_traveller • br
8
2026-08-07 • via Nuitee
A
André Ricardo • family_with_children • br
9
2026-08-06 • via Nuitee
J
João Carlos • solo_traveller • br
9
2026-08-06 • via Nuitee
L
Lopez Vargas • solo_traveller • py
7
2026-08-05 • via Nuitee
E
Eduardo • family_with_children • br
8
Se você quer curtir o centro de Gramado a pé, esse é o melhor hotel para se hospedar.
Pros:

A roupa de cama era de boa qualidade e o chuveiro tb. O hotel tem a melhor localização de Gramado para curtir a cidade sem precisar de carro toda hora.

Cons:

O pianista foi deselegante, para não dizer grosso, ao ser questionado se minha filha poderia tocar uma música no piano. Entendo que as vezes é regra não deixar, mas ele poderia ter sido educado ao responder!

2026-08-04 • via Nuitee
V
Viana • solo_traveller • br
10
2026-08-04 • via Nuitee
M
Manoel • couple • br
10
2026-08-04 • via Nuitee
F
Francisco Lopes • couple • br
9
2026-08-03 • via Nuitee
J
Jairo • family_with_children • br
10
Hotel sensacional. Localizacao e conforto.
Pros:

Hotel extraordinario. Bem localizado. Parece que estamos em alguns lugares magnificos da Europa.

2026-08-03 • via Nuitee
H
Hermes • solo_traveller • br
10
O meu hotel preferido em Gramado.
Pros:

Sempre gostei deste hotel. Da localização, do conforto, dos funcionários.

Cons:

Gostei de tudo.

2026-08-02 • via Nuitee
A
Ailzo • family_with_children • br
9
Ótima localicao, estrutura e atendimento
Pros:

Localização, atendimento e comodidades

Cons:

Falta de restaurante.

2026-07-25 • via Nuitee
M
Monteguti Veronezi Rocha • family_with_children • br
10
2026-07-25 • via Nuitee
G
Gustavo Henrique • solo_traveller • br
10
Excelente hotel
Pros:

Gentileza dos funcionários, localização central, piscina térmica, café da manhã, limpeza e organização.

Cons:

Nenhum ponto em particular.

2026-07-24 • via Nuitee
A
Antonio • couple • br
9
2026-07-24 • via Nuitee
L
LUIZ ALBERTO • couple • br
9
Tudo muito Bom
2026-07-23 • via Nuitee
M
Maria • solo_traveller • br
9
Muito bom!
Pros:

Localização excelente, café da manhã maravilhoso, funcionários atenciosos. Hotel antigo mas muito bem conservado. Gostamos muito e voltaríamos!

Cons:

O quarto poderia estar mais modernizado. Cortinas precisando de melhorias e sinalização de limpeza de quarto não estava funcionando (ficava desligada e tínhamos que avisar todos os dias que queríamos limpeza).

2026-07-22 • via Nuitee
M
Marcio • family_with_children • br
10
2026-07-22 • via Nuitee
R
Ronei • solo_traveller • br
10
Serra azul dos sonhos
Pros:

Facilidade e localização são ótimas

2026-07-22 • via Nuitee
V
Vitor • couple • br
10
Tudo perfeito!! Ja quero voltar!!
2026-07-21 • via Nuitee