Marriott Marquis Chicago

Hotels
•
Marriott Hotels & Resorts
8.6 (660 reviews)
2121 South Prairie Avenue , Chicago , us
+1 312-824-0500

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Comfortable accommodations
Friendly staff
Cons:
Poor housekeeping
High prices for value

Categories

Cleanliness
8.15
There were mentions of poor housekeeping and issues with towel replacement leading to a lower score.
Service
8.65
Mixed reviews on service; some friendly staff but negative experiences during check-in.
Location
9.65
Multiple reviews highlight a perfect location near public transport and attractions.
Room Quality
9.15
Overall nice room quality with beautiful views and comfortable accommodations.
Amenities
8.15
Concerns about limited amenities and issues with the advertised services led to a lower score.
Value for Money
8.15
Guests feel the price was high for the value received, especially considering some amenities were lacking.
Food and Beverage
7.65
Limited dining options and issues with pricing noted, impacting the overall score.
Overall Experience
9.25
Despite some negative experiences, guests enjoyed their overall trip.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:35

Property Description

State-of-the-Art Technology and Connectivity
Experience cutting-edge technology and seamless connectivity at our Chicago hotel, directly connected to McCormick Place. With over 93,000 square feet of meeting space, we offer the perfect venue for your events and gatherings.

Delicious Dining Options
Indulge in traditional American cuisine at Woven & Bound Bar and Restaurant for lunch and dinner. For a quick bite, visit the 2121 Pantry or The Showroom Food Hall for freshly prepared salads, sandwiches, and snacks. With 24-hour in-room dining services, satisfy your cravings at any time.

Convenient Amenities and Services
Stay productive with our on-site business centre offering copy and fax services. Enjoy valet dry cleaning services for a hassle-free stay. Plus, with the Cermak-McCormick Place Green Line train stop just 2 blocks away, explore Chicago’s iconic landmarks with ease.

Book your stay at Marriott Marquis Chicago now for a seamless blend of technology, comfort, and convenience.

Important information:

The property offers in-room standard WiFi for USD 14.95 and upgraded WiFi for USD 19.95.
Breakfast included package is for 2 people only. Each individual would be required to pay $30 per personGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

8.6
Based on 660 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 9.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 9.25
K
Kimberly • solo_traveller • us
10
2026-07-23 • via Nuitee
V
Vilma • family_with_children • us
10
Pros:

Location, view, modern design.

Cons:

Nothing.

2026-07-14 • via Nuitee
M
Mohammad Khair • solo_traveller • qa
7
2026-07-13 • via Nuitee
L
Liya • family_with_children • us
6
2026-07-12 • via Nuitee
T
TLG056 • Friends getaway • Kansas City, Missouri
8
Nice hotel
Pros:

Rooms and bathrooms are spacious. The upper floors have amazing views. We were able to watch fireworks shows from across the area from our room.

I do wish the closet space was a little bigger. The tiles in the shower are slippery, so a mat would be handy, along with a stool to aid when shaving your legs.

We were very disappointed in Wifi availability. We are Bonvoy members and maybe had wifi for about an hour each day.

2026-07-09 • via Tripadvisor
J
Jerome • solo_traveller • us
10
Elegant accommodations and friendly, helpful staff.
Pros:

I had a breakfast croissant and coffee in the snack area. I am a light eater in the morning.

Cons:

I truly liked everything. The room was beautiful and very well-maintained; I emailed photos to my wife. The building itself is well-designed and even the choice of carpeting in the hallway was lovely.

2026-07-07 • via Nuitee
J
JoAnnR23 • Business • Highlands, New Jersey
10
Best Stay all year!
Pros:

Outstanding property! Beautiful views. Exceptional check in and customer service. Awesome rooms and suites. Best stay all year!

2026-06-29 • via Tripadvisor
J
Jennifer • couple • us
5
Okay, not worth the money unless you need to be walking distance to soldier field.
Pros:

Convenient location for the plans we had at Soldier Field.

Cons:

Over priced for the value and amenities. Limited food options, half closed. Basic rooms nothing special. No fine dining restaurant is surprising at such a high price point for a room. Lobby is as not orderly, front desks look temporary and under construction. Room plain, didn’t have items like robes as brochure mentioned.

2026-06-29 • via Nuitee
T
TedDR5 • Business • Berkeley, California
10
Thank you, Paris!
Pros:

After a long day's drive, we were greeted by Paris at reception with a warm welcome.

She took time to assign us a very nice room and patiently answered all of our questions about the hotel's facilities.

The room was spotless and spacious; very comfortable for a stay of 5 nights.

2026-06-27 • via Tripadvisor
L
Little • solo_traveller • us
4
Marriot hates Booking.com.
Pros:

Close to McCormick

Cons:

They don’t like Booking.com and initially refused to accept my reservation.

2026-06-26 • via Nuitee
L
Little • solo_traveller • us
4
Good rooms close to McCormick, but expensive and staff that can be unfriendly if you don’t book directly.
Pros:

Close to McCormick. Good room.

Cons:

Staff. Would not check me in because I used booking.com. Then no valet.

2026-06-25 • via Nuitee
A
amyjW3814YS • Family
4
Poor Management and Employee Conduct
Pros:

Just don’t. We booked this hotel for one night for a family trip to Chicago for a concert at Soldier field. The proximity to the venue and the supposed valet parking were the most important features for us when choosing this hotel. Unfortunately, when we showed up, we were told valet parking was full and routed to an overflow lot to self park by the valet attendant. Once arriving at the overflow lot, we were again told that lot was full and routed to a different overflow lot - that was MILES from the hotel - with no shuttle to get us back to the hotel. After speaking with the hotel manager to express our frustration, we were told that the overflow lot was not full - (if you were a hotel guest - which we were), but the lot attendant was telling people it was anyway. The manager assured me we would receive compensation for the parking issue, but that never occurred. To add to it, when we checked into our room, we discovered AirPods and a charger on the desk. Immediately after finding them, I returned to the front desk and gave them to the desk attendant. While I was at the front desk, housekeeping knocked on the room door and asked my niece where the AirPods were, as they were her (the housekeeper’s) AirPods. My niece shared that they were turned into the front desk. Several minutes later, another knock at the door - this time from security, again asking for the AirPods and basically insinuating my niece had them and was not returning them. She again confirmed they were turned into the front desk. On our last day, while sitting in the lobby before departure, other hotel guests were approaching the bell stand to check their bags for the day - which they were directed to do by the front desk staff. The bellman told multiple guests that bags were not to be dropped at the bell desk before yelling across the lobby to the front desk staff to inform them to stop directing guests to the bell stand for bag storage. I expect more from Marriott and will never return to this property. It is clearly in need of management changes.

2026-06-22 • via Tripadvisor
S
Sahil • family_with_children • us
9
Awesome experience
Pros:

Very nice stay

Cons:

-

2026-06-20 • via Nuitee
C
Christell • couple • us
8
2026-06-08 • via Nuitee
B
Bahjat • couple • us
10
2026-06-08 • via Nuitee
M
Marc • family_with_children • us
10
2026-06-08 • via Nuitee
P
Patricia • extended_group • us
10
2026-06-08 • via Nuitee
M
michael • couple • us
9
2026-06-08 • via Nuitee
Y
Yudelkys • family_with_children • us
10
Pros:

Muy limpio cerca de todo los lugares que quería visitar 😃

2026-06-05 • via Nuitee
P
Pibmd • Business • Honolulu, Oahu, Hawaii
2
Don’t stay here
Pros:

We come here annually for a meeting and have stayed here before. Our family has reserved a room and even paid for one day early so we could have early check in but they cancelled our room when we checked in at 5 am.

The check in people were so unkind and rude. Very unhelpful. Didn’t matter we had the reservation number to verify. Totally unacceptable and never notified us they gave our room away.

No benefit being Bonvoy either, never helped us. They can do this because of the location but honestly this is such unethical for a Marriott.

2026-05-29 • via Tripadvisor